Out of hours support

If you are looking for mental health support in an emergency you could try one or more of the following options.

External support services:

North Staffordshire Access Team offer 24/7 mental health cover. They are based at Harplands Hospital

Phone +44 (0)300 123 0907 (Option 1)

For a medical emergency (a life-threatening situation), call an ambulance

Phone 999

Visit an emergency department at a local hospital

The closest is Royal Stoke: Accident & Emergency Department, Royal Stoke University Hospital, Newcastle Rd, Stoke-on-Trent ST4 6QG

When you need help fast, but it is NOT a life-threatening emergency

Phone 111

Contact your own GP or out of hours GP support


If you need to talk to someone when the Counselling and Mental Health Support Service is closed:

Out of Hours Support Officers (term-time only)

Phone +44 (0)1782 733004 (or 33004 free from any internal phone)

Resident Advisers (if you live on campus)

Phone +44 (0)1782 733004 and ask to speak to a Resident Adviser (or 33004 free from any internal phone)

Security/sexual violence support (24/7)

Phone +44 (0)1782 733335 (or 33335 free from any internal phone)



A student-led service provided by Keele students.

Open: 21:00-3:00 daily, term-time only

Tel: +44 (0)1782 733999 (or 33999 free from any internal phone)

Email: listening@keelenightline.co.uk

Instant messaging – available via website

Staffordshire Mental Health Helpline is for you if you are feeling concerned, worried, stressed or low, or if you are worried about someone you know.

Open: 19:00-2:00 weekdays, 14:00-2:00 weekends

Tel: +44 (0)808 800 2234 (from landlines and most mobile providers) 

Email: staffordshire.helpline@brighter-futures.org.uk

Text: +44 (0)7860 022821

Instant messaging - available via website


HOPELINEUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person.

Open: 10:00-22:00 weekdays, 14:00-22:00 weekends and bank holidays

Tel: 0800 068 41 41

Email: pat@papyrus-uk.org

Text: 07786 209 697

Web pages

SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers.

Open: 16:30-22:30, 365 days a year

Tel: 0300 304 7000

Visit their web pages for more information, such as their 'Textcare' service, and other ways of getting support.

A local branch of the national listening charity.

Open: 24/7, 365 days a year

Tel: 116 123 (free of charge, no area code required)

Email: jo@samaritans.org   

Web pages - including times when the charity is open to receive callers at the door.