Self-help resources

If you'd like to explore some of the sources of help available online, the ones below will be good places to start.

External support services

Access the service here.

We are a team of NHS professionals trained to specialise in offering effective, evidence-based treatments for a wide range of common problems that affect most of us at some point in our lives. We specialise in all symptoms of anxiety and low mood (depression) but we also deliver physical rehabilitation programmes for physical conditions, and help people to live better with long term physical conditions. We treat both emotional and physical symptoms together because we all experience both in our lives. Our team is made up of Wellbeing Practitioners, Nurse Therapists, Cognitive Behavioural Therapists and Counsellors. We have been delivering effective treatment in North Staffordshire since 2008.

Join their Facebook page here.

HOPELINEUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person.

Open: 10:00-22:00 weekdays, 14:00-22:00 weekends and bank holidays

Tel: 0800 068 41 41


Text: 07786 209 697

Web pages

SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers.

Open: 16:30-22:30, 365 days a year

Tel: 0300 304 7000

Visit their web pages for more information, such as their 'Textcare' service, and other ways of getting support.

A local branch of the national listening charity.

Open: 24/7, 365 days a year

Tel: 116 123 (free of charge, no area code required)


Web pages - including times when the charity is open to receive callers at the door.

Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. 

Text: Shout to 85258

Beat is the UK’s eating disorder charity. 

Call: 0808 801 0811 - open 365 days a year from 9am–8pm during the week, and 4pm–8pm on weekends and bank holidays.

Staffordshire Mental Health Helpline is for you if you are feeling concerned, worried, stressed or low, or if you are worried about someone you know.

Open: 19:00-2:00 weekdays, 14:00-2:00 weekends

Tel: +44 (0)808 800 2234 (from landlines and most mobile providers) 


Text: +44 (0)7860 022821

Instant messaging - available via website


   In crisis?

Our Counselling and Mental Health Team at Keele are not an emergency service.  If you need advice for yourself or someone else please see our information about external support services.