Student experience and support

Student experience and support

All students, including online and apprentice learners, can access advice, guidance, and one to one support from their Student Experience and Support team, based within their academic School or Faculty.

If you need to talk to someone, whether it’s about your studies or something happening outside of university, our Student Experience and Support team is here to help.

Each faculty has a dedicated support team, including a named member of the team dedicated to every academic school, so you'll always have access to advice from someone who understands your academic area and wider experience.

The team is part of Student Services and works closely with other specialist services, including Disability Support and Inclusion, Financial Support, Counselling and Mental Health, Residence Life and Chaplaincy. This joined-up approach ensures you can easily access the right support when you need it.

You can find out more about the team and book an online appointment with your dedicated Student Experience and Support Officer below.

Alternatively, you can visit our drop-in sessions at the Student Services Hub during university term-time at the following times:

Monday: 10am-12pm
Tuesday: 4:30pm-6:30pm
Wednesday: 2pm-4pm
Thursday: 4:30pm-6:30pm
Friday: 10am-12pm

Please note that at drop-ins you'll be seen by the Student Experience and Support Officer on duty that day, which may not be your dedicated officer. Drop-ins are designed for quick questions or guidance; for more complex or ongoing concerns, we recommend booking an appointment instead.

If you’d prefer to get in touch another way, you can contact Student Services as usual. Emails sent to student.services@keele.ac.uk will be passed to your relevant Student Experience and Support Officer, or directed to another appropriate service (such as financial support) where needed.

If your course spans more than one academic school or faculty, you can access support through either. We’ll make sure you’re connected with the most appropriate support for your situation. If your course is an online postgraduate course (often referred to as a HEP course), you can also access support from the Student Success team (contactable at studentsuccess@online.keele.ac.uk).

Faculty of Business, Law, Humanities & Social Sciences

Here is your dedicated Student Experience and Support team. Each Officer is assigned to support a particular School within the Faculty, and the team work together closely to ensure all students get the support they need.

Caitlin Main
Student Experience and Support Officer

Business School

Cerys Rowley
Student Experience and Support Officer

Foundation Year and Law

Harriet Blaise
Student Experience and Support Officer

Humanities and Social Sciences

Book an appointment to speak to the Business, Law, Humanities and Social Sciences Student Experience and Support team Other ways to get in touch with the team

Faculty of Medicine and Health Sciences

Here is your dedicated Student Experience and Support team. Each Officer is assigned to support a particular School within the Faculty, and the team work together closely to ensure all students get the support they need.

Annika Maddock
Student Experience and Support Officer

School of Nursing & Midwifery Apprenticeships Health and Social Care Midwifery Child Nursing Nursing Studies BSc PGT

Ben Granville
Student Experience and Support Officer

School of Nursing & Midwifery Adult Nursing, Mental Health Nursing & Learning Disability Nursing

Danielle Beech
Student Experience and Support Officer

School of Allied Health Professions and Pharmacy (Allied Health Professions)

Mel Shaw
Student Experience and Support Officer

School of Allied Health Professions and Pharmacy (Pharmacy) and Harper Keele Vet School

Naomi Walker
Student Experience and Support Officer

School of Medicine (Medicine)

Paul Chambers
Student Experience and Support Officer

School of Medicine (Paramedic Science, Social Work, Counselling & Psychotherapy, Public Health)

Cerys Rowley
Student Experience and Support Officer

Foundation Year

Natasha Davenhill
Student Experience and Support Officer

Maternity Leave

Book an appointment to speak to the Medicine and Health Sciences Student Experience and Support team Other ways to get in touch with the team

Faculty of Natural Sciences

Here is your dedicated Student Experience and Support team. Each Officer is assigned to support a particular School within the Faculty, and the team work together closely to ensure all students get the support they need.

Ellen Deighton
Student Experience and Support Officer

School of Life Sciences (Biosciences, Bioengineering, Geosciences, Pharmacology)

Emma Shepherd
Student Experience and Support Officer

School of Computing and Mathematics

Hannah Ireson
Student Experience and Support Officer

School of Life Sciences (Biomedical Science and Neuroscience)

Linda Bebbington
Student Experience and Support Officer

School of Chemical & Physical Sciences and School of Psychology

Cerys Rowley
Student Experience and Support Officer

Foundation Year

Book an appointment to speak to the Natural Sciences Student Experience and Support team Other ways to get in touch with the team

Student Experience and Support Managers

Here are your Student Experience and Support Managers, who lead the Student Experience and Support Team and work closely together to ensure all students get the support they need.