Student Services

We’re your one stop shop for information, support and guidance. We’re here for every single Keele student, whatever you need, throughout the whole year.

We currently encourage you to use the following ways of getting in touch with us during the Covid-19 pandemic:
Email us
Phone us

Please try to email us before phoning us at the moment if your enquiry can wait a short time for us to respond - doing this will leave the phone free for the students who are in the most urgent need of support. When you do call us, and if you need advice from one of our specialist advisers, we’ll arrange a call back for you.

+44(0)1782 734481 - 09:00-17:00 weekdays

Find out more about out of hours support options.

Complete a form Complete the form here
Chat to us online

Book a virtual appointment 

With a specialist adviser (e.g. money or residence support) - you will chat to them through Microsoft Teams. Access Teams by going to, entering your Keele IT username/password, and choosing 'Teams'.

Book an appointment with the international support team

Chat to us in person 

Book a face to face appointment

With a member of our front desk team in Tawney building - please note that they might not be able to resolve your query during the appointment. Where this is the case, they will arrange phone or email contact for you with one of our specialist advisers. 

This is for the safety of both our students and staff. Please be assured that we continue to support all our students.

Whatever your year of study, we can help you get to grips with your money and finances.

Local and commuting to Keele? Care for someone? LGBT+? We have specific information and support for sub-groups of students across our Keele community.

Living off campus? Want to get involved in making a positive impact through volunteering and other initiatives?