Student Services

We’re your one stop shop for information, support and guidance. We’re here for every single Keele student, including online and apprentice learners, whatever you need, throughout the whole year.

We currently encourage you to use the following ways of getting in touch with us during the Covid-19 pandemic:
Email us 
Phone us

Please try to email us before phoning us at the moment if your enquiry can wait a short time for us to respond - doing this will leave the phone free for the students who are in the most urgent need of support. When you do call us, and if you need advice from one of our specialist advisers, we’ll arrange a call back for you.

+44(0)1782 734481 - 09:00-17:00 weekdays

Find out more about out of hours support options. In case of emergency please contact 24 hr Security on 01782 733004.

Complete a form Complete the form here
Chat to us online

Book a virtual appointment 

This includes appointments with: your Faculty's Student Experience and Support team | Residence Life | Money Support | Disability and Dyslexia Support. 

Virtual appointments are through Microsoft Teams. Access Teams by going to, entering your Keele IT username/password, and choosing 'Teams'.

Chat to us in person 

You book a face to face appointment with one of our customer service team in the Tawney Building. They'll do their best to answer your query but if they can't they will help you arrange an appointment with one of our specialist advisers. Please note: in line with the university's guidelines, we strongly encourage you to wear a face covering if you are able to; in order to maintain social distance, you may need to wait outside during busy times. Book your In Person Appointment here

This is for the safety of both our students and staff. Please be assured that we continue to support all our students.

Ending all forms of violence and discriminatory behaviour.

Develop your academic skills, digital skills, or career.

Whatever your year of study, we can help you get to grips with your money and finances.

Local and commuting to Keele? Care for someone? LGBT+? We have specific information and support for sub-groups of students across our Keele community.

Living off campus? Want to get involved in making a positive impact through volunteering and other initiatives?