SafeZone - A campus safety app for students and staff

Safezone Process

A free app service to help give round-the-clock safety reassurance to Keele University staff and students.

SafeZone is a simple-to-use application that’s free to download. It’s designed to help students and staff summon security or safety assistance via your mobile phones, PC or laptop. SafeZone allows you immediate access to on-campus security and a team of first responders through your mobile phone.It also allows the University to send you important information on campus closures, helping you avoid unnecessary journeys in the event of a building or full campus closure.

Safezone is privacy protected, so will never share your location unless you summon assistance or if you use the check-in function designed for those who work alone or out-of-hours.

How do I get SafeZone?

The app is available on the Apple iStore or Google Play by searching for 'SafeZone'. 

To download from the Apple iStore click here.

What are the key features of Safezone?

Help Call

Pressing the HELP CALL button will provide you with assistance from the Help-Desk team. When the HELP CALL button is pressed during 'out of hours' it will alert Security who will respond immediately.  Once you've activated the help call function, Security will be able to track your approximate location.

First Aid

First Aid Call

Need medical assistance? Pressing the FIRST AID CALL button will connect you immediately with Security. Once you've activated this function, Security will be able to track your approximate location.

Emergency

Emergency Call

Feel threatened or see something suspicious? Pressing the EMERGENCY CALL button will immediately connect you with our Security team. Once you've activated this function, the Security team will be able to track your approximate location.

Check In

Check In, Check In Timer & Automatic Check in

CHECK-IN: Working alone or late at night? Pressing the CHECK IN button will allow Security to quickly identify who is on campus if an incident occurs.

CHECK-IN TIMER: Checks you in and starts a countdown timer to cover the duration of your work session. The Timer will count down to zero, starting from your nominated time. At any time, you can tap the Timer to cancel or re-set the time, and you can also Check Out. SafeZone will also automatically finish your session if you leave the Region boundary.

AUTOMATIC CHECK-IN: Your permission, your phone can be set to “Check you In” whenever you move into a specially designated region. Subject to your granting Auto-CheckIn permission, your phone will Check you In or Out, based on your current location.

Live Updates

Live Updates

Check out this link for live updates on the location of the Security bus and the SU Street Team.

Campus Notifications

Campus Notifications

If there is an incident on campus that requires you to take action, the Security team may send you message(s) with ongoing advice and instructions on how to stay safe.

Wearables

V.ALRT

V.ALRT is a wireless duress button that can raise a SafeZone Alert via your phone (when it’s within range of your phone – up to 25m – and SafeZone is running on the phone). 

To download the full user guide please click here

Apple Watch

Apple Watch

APPLE WATCH pairs with your iPhone using Bluetooth and compatible WiFi. The Watch brings several advantages over the V.ALRT button:

  • SafeZone runs as an app on the Watch, which is auto-installed when you install SafeZone on your paired phone;
  • You can select the type of Alert you want to raise, and carry out phone calls with Responders via the Watch;
  • Your Watch can still raise an Alert up to 100m from your iPhone (with compatible WiFi);
  • SafeZone app does not need to be running on the iPhone for Watch to raise an Alert (you do need to be Signed In).
Privacy

Privacy

SafeZone does not track your location until you make an Emergency, Help or First Aid call. All information that you provide as a SafeZone user is protected by Privacy Laws.

Where can I find more information about SafeZone?

You can find more detailed information via http://www.safezoneapp.com/ 

I have a new phone - what do I do?

If you are an existing user, simply download and install SafeZone and tap the icon to start the app. Sign In with your previous e-mail address and password, then you’re all set. If you have forgotten your password, you can request an automated Password Reset from the Sign In screen.

I have changed my phone number (or other information) – what do I do?

Apart from password reset, we do not yet have a self-service update for personal details. If you’ve changed your phone number (or want to change any other information), please send an e-mail from your registered university e-mail address to our support team, who will be happy to update your details for you. Be sure to let us know if your number changes, because it is very important that our responding officer can call you on your new number. Contact the support team at: support@criticalarc.com Note that your information is always held in strictest confidence as required by EU Privacy Laws.

I don’t want to make a fuss, but I have been threatened or I was assaulted: what can I do ?

Security are onsite 24 hours a day 7 days a week via a phone call and they can then talk to you and help you whatever the situation.

What if I raise a Call (or Alert) outside the campus SafeZone?

If you are outside of the University’s SafeZone boundary when you activate an Alert, your phone will tell you that you’re outside the zone and offer you a connection to “999” for emergency services.

What is the difference between a Call and an Alert?

A Call and an Alert are basically the same thing. When you activate one of the three SafeZone buttons (CS Help Desk, First Aid or Emergency), you are initiating a “Call” process, where either you call Security, Campus Services Help Desk or Security calls you. 

You are also “Alerting” all active members of the Security team to your need, your location and your identity – so that they can respond to your requirement quickly and effectively.

What if I accidentally press a SafeZone Call button?

If you accidentally press any SafeZone Call button, you can cancel the Call by tapping the button again while the “Circle” timer is winding downAfter the Call (Alert) has been sent, you can still cancel your request, but you will still be contacted by Security to be sure that you are OK.

Safe1

How will I know when my Alert has been received?

After pressing any of the three Call buttons, your phone will display the information shown on the left.

The three icons mean: 

  • Obtaining location (checked when successful)
  • Sending your request (checked when successful)
  • Awaiting Acknowledgement from Security - the Text changes from “Alert Sent” to “Alert Acknowledged” once a Security Team member has seen your request and physically sent you their acknowledgement. The icon will be checked and the phone will also vibrate when this happens. This means they are about to call you (if you don’t call them) and they are now responding to your request.

At this point, you can call security directly by tapping the Green button, or Cancel the Alert by tapping the Red button

If you cancel at this point, Security will still call you to check that you are OK.

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What information does SafeZone store and how is my privacy protected?

As part of the App download process, you will be asked to agree to the SafeZone End User Licence Agreement. You will also be asked to provide your university e-mail address, your name, and a password. Additionally you may optionally provide other information and a face photo. Keele University encourages all users to upload a face photo as this helps the Security officer to identify you when responding to your Alert. 

In order to activate your SafeZone account, you will need to respond to an activation mail sent to your Keele University e-mail address after you register your details.

All information provided by users of SafeZone is held in a high security data centre. All data transmissions are encrypted. CriticalArc’s handling of any personal data (including location) provided by users is in accordance with, and subject to the provisions of the relevant State and Federal Privacy Laws.

When will Safezone be tracking my location?

SafeZone does not track your phone’s location unless you specifically request it. 

You request tracking by raising an Alert by pressing the Emergency button or Help or First Aid Call buttons. As part of your End User Licence, you agree for use of your location information by Keele Security personnel in order to expedite their response to your raised Alert. Your phone’s location will be tracked by SafeZone until such time as the Alert is cancelled wHether by you or by the Security team.

If you are an authorised Lone Worker and start a Lone Work session, your location will be tracked and displayed on a map for the Security team for the duration of your Lone Work session. 

You can un-check the Lone Worker icon at any time to cancel the tracking immediately, and SafeZone will automatically finish your session and stop tracking as you exit the campus.

Your location details during the course of an active Alert are logged by the CriticalArc server and may be used by Keele University in future as part of a record of the incident, or for system performance analysis, or for Keele University Security training purposes.

The SafeZone system incorporates safeguards to prevent unauthorised use of location data and unauthorised tracking of SafeZone users without their express permission.

On what phones can I use the SafeZone App?

The current version of SafeZone App is compatible with: 

Will SafeZone run on my iPad or Android Tablet?

If you have an Android phone or an iPhone, we advise you to install SafeZone on your phone.

If you do not have an iPhone or Android phone, then you can install SafeZone on your iOS or Android Tablet, however note that tablets generally only have a Data SIM and therefore they cannot make or receive Voice calls.

Since having Security call you is part of the standard SafeZone response procedure, you will not be able to utilise SafeZone’s full capabilities on a Tablet.

Will the App drain my battery?

SafeZone’s use of Location Services has been optimized to minimize battery draw-down so that it does not impact your day-to-day use of your Smartphone. 

SafeZone requires Location Services to be enabled, however it does not use your location until you press one of the Alert or Check-In buttons. It is only when you raise an Alert, or Check-In, that your location will be shared with the Security Team.

What are the recommended configuration settings for using SafeZone App?

Some of these will be configured for you as part of the installation process, which will ask your permission before changing any settings.

  • Location Services Enabled – you will be prompted for this when installing the App.
  • Wi-Fi enabled – having Wi-Fi enabled (without even being connected to a network) will significantly improve the accuracy of the location information sent by your device.
  • Wi-Fi connected to the University network – being connected to the campus Wi-Fi will help ensure that your alert will be sent, even if your mobile service provider does not have coverage where you are on campus.

I am a member of staff registering for SafeZone. What do I need to do?

Please note that after downloading the SafeZone app, staff must register for Northumbria University's SafeZone or Security will not receive your alerts. 

To register, click on the app icon after installing and select "Sign Up". Follow the prompts: you'll need to enter your Keele University e-mail address, create a password and provide your name and mobile number.

How can I provide my feedback about SafeZone?

All feedback is welcome! Select the “Feedback” option in the SafeZone app Menu to make suggestions or provide feedback to CriticalArc. You can also have your say by e-mailing CriticalArc at feedback@criticalarc.com

Is there a SafeZone Facebook page?

Yes, visit SafeZone on Facebook.

What is the Coverage?

The Keele campus SafeZone coverage is shown in the map below:

 

Safezone Coverage

Who should I contact for technical support?

For technical support please contact support@criticalarc.com