International student support package (2021/22)

We are pleased to announce that we will be offering a support package for new and returning international students for the 2021/22 academic year, starting from September 2021.

We understand that studying abroad can be challenging, particularly in these difficult times.

Keele wishes to make this transition as easy as possible for you and therefore are offering you an International Support Package based on the government’s traffic light system (red, amber and green).

We hope this will both support you with your travel and help you settle at Keele University.


Red List Countries:

  • Quarantine hotel cost (£2,285 discounted from your tuition fees)

  • Free taxi pickup from quarantine hotel to campus
  • Buddy scheme

If you are staying in on-campus accommodation once your hotel quarantine has finished:

  • Welcome pack (includes bedding, kitchen utensils, adapter, thermometer)*
  • Support registering with the on-campus Health Centre

Total value of support package: approximately £2,500.


Amber List countries:

  • Free taxi airport pickup to campus

  • Testing package costs (up to £200, discounted from your tuition fees)
  • Buddy scheme

If you are staying in on-campus accommodation for the academic year:

  • 10 days’ free accommodation for quarantine in University Halls of Residence, including food package, if staying in on-campus accommodation
  • Welcome pack (includes bedding, kitchen utensils, adapter, thermometer)*
  • Laundry collection service during quarantine period
  • Support registering with the on-campus Health Centre

Total value of support package: approximately £730.


Green List countries:

  • Free taxi airport pickup to campus

  • Testing package costs (up to £100, discounted from your tuition fees)
  • Buddy scheme

If you are staying in on-campus accommodation for the academic year:

  • Welcome pack (includes bedding, kitchen utensils, adapter, thermometer)*
  • Support registering with the on-campus Health Centre

Total value of support package: approximately £430.


*New students only.

This International Support Package is in addition to any Keele scholarships you may already have successfully gained.

You do not need to do anything to apply for the Support Package and more information will follow in due course on our website and via email.

It is very important to us that you feel supported at Keele. Your safety, student experience and wellbeing are our priorities, and we look forward to welcoming you on campus.

Please read the eligibility criteria and FAQs below for further information.

Read the eligibility criteria for the International Support Package.

International Support Package - Eligibility Criteria 2021 (282 KB)

Frequently asked questions

Transport will be via taxi - please request your free airport transfer using this form. Registrations must be received at least 48 hours prior to your arrival in the UK. 

For students starting their programme in September 2021, the airport transfer service will run from 11 September 2021 until the end of October 2021. Requests outside this time will not be considered.

For students starting their programme in January 2022, the airport transfer service dates are subject to confirmation but will likely run from 10 January 2022 until 04 February 2022.

For the avoidance of doubt, starting a programme includes any study online.

The taxi will take you to your off-campus accommodation, but this must be within a 10-mile radius of the University campus.  The off-campus address must be provided in full on the airport transfer registration form. 

Yes.

For example, if you have completed an Undergraduate Degree and now returning the University for a Masters, then you are considered as starting a new course at the University as you had to apply for this and meet the conditions of your offer.

Students who are transferring, or changing course are not considered a new student. Continuing students will be able to receive some parts of the support package.

Yes. However, any tuition fee refund would not be given to you as there is no cash alternative.

A financial sponsor is considered a Government, National Organisation (such as an NGO) or a university. NHS trusts and Student Finance England are not considered financial sponsors by the UK Home Office (UKVI).

Whilst friends and family may support you with your studies, they are not considered an ‘official financial sponsor’.

Yes.

If you pay your tuition fees in full prior to joining us, then all you will need to do is to provide your quarantine hotel receipt and we will refund you. This will take place within the first semester, with more details provided when you arrive. For the avoidance of doubt, this refund would be due to an overpayment of your tuition fees, which would have to be returned to the source account. This is not a cash alternative.

If you pay your tuition fees in instalments, we will take the cost of the quarantine package off your second instalment. This will take place within the first semester, with more details provided when you arrive.

If you are quarantining with anyone else, a partner, child (dependant) or parent the package does not cover their costs. For the avoidance of doubt, only one reimbursement is permitted for the student only. 

Yes, we will cover the full new cost of the quarantine hotel (£2,285).

More information can be found on the Welcome web pages or by contacting Student Services at student.services@keele.ac.uk.

The catering package will contain a welcome pack when you arrive on campus and a daily meal pack containing lunch, dinner and the following mornings breakfast. The meal packs will be delivered to your on-campus accommodation. The package will start on the day of your arrival, there will be a choice of dishes and you will receive 10 packs.

You will receive an electronic form with the menu choices to complete. If you have any allergies or special dietary requirements, such as Vegetarian, there is a section on the form for you to enter the details.

Example welcome pack: 1 litre orange juice, 2litre still water, tea and coffee, 1 litre UHT semi-skimmed milk, chocolate bar, cereal/porridge oats pot and fresh fruit.

Example daily pack: Lunch a microwavable Curry and rice and a prepacked cake and a bottle of water, dinner pre-packed Cheese sandwich, packet of crisps, banana, can of Pepsi, breakfast pain au chocolate, porridge pot and a piece of fruit.

If we do not receive your menu choices and dietary requirements, we will not be able to provide you with food on arrival.

The Post Room will deliver any items directly to your halls and staff from the halls teams will leave post outside the front door of your block/flat. Students will be made aware in advance of any deliveries.

If you have accepted your Keele campus accommodation offer you will have the 10 days’ free accommodation for quarantine in University Halls of Residence, including food package.

However, you are not eligible for the Welcome Pack including bedding, kitchen utensils, adapter, thermometer. You are able to arrange a bedding pack along with a number of other essential through the University's supplier Chaffinch Student.

If you are a new EU student who is paying the ‘Overseas’ tuition fee rate then you are able to benefit from the support package. However, if you pay the ‘Home’ tuition fee rate, where your fees can be paid for by Student Finance England then, unfortunately, you are not and you will have to make arrangements to meet the UK Government quarantine requirements, yourself.

You may be able to move into your University accommodation earlier but you will be charged for this.

Please refer to the International Student Support Package eligibility criteria document for more information.

Most students will be able to quarantine in their own room.

If you arrive on or before 22 September 2021 you will be able to quarantine in your own room.

If you arrive after 23 September 2021 and have chosen one of our accommodation blocks with a higher kitchen sharing ratio, you will be allocated a temporary room on arrival to complete your quarantine period. You will then move into your own contracted room. You should still complete the Passenger Locator form with your own room details.

Students that are in quarantine at Keele are entitled to one laundry collection as part of the International Student Support Package at Keele.

To request a laundry collection, please email student.services@keele.ac.uk.

Please note that if we are aware that a student has tested positive for covid-19 or is showing symptoms of covid-19, we will not be able to collect items for 72 hours.

   No.