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    What you need to know in the first few days...

    We can't wait to welcome you to Keele!

    We know it feels like there’s a lot to get your head around right now, but don’t worry, help is at hand! Have a browse through these pages before your course begins, and refer back to them when you want to know more about a specific area.

    Top tips to get the most out of Keele:
    • Be curious – read and watch all the resources to help you settle in 
    • Don’t be afraid to turn up to an event on your own (virtual or in-person)
    • Throw yourself into opportunities to try new things and meet new people
    • Ask lots of questions!

    The question on the mind of every new student! The answer is simple: all events and activities for students can be found in the Keele App - just look in the 'What's On' section. If you don't have the app already, search 'Keele University' in your app store. 

    Don't have a smartphone? Don't worry - the app is also available in a web browser on either a personal computer or via one of our on-campus PCs - just head to app.keele.ac.uk! 

    The University runs a programme of fun activities in partnership with the Students' Union to help you settle into Keele life, make friends and – for some of you – get to know your new home. We encourage you to go along to as many events as you can, just look out for info in the event descriptions to find out if an event is of interest to you. 

    Find out more about the App here. 

    Your Keele Card is your student ID, which you can use to enter buildings on campus, get student discounts, gain entry to the Students' Union and campus Library, top up with money to spend on campus, and much more!   

    You'll need to know how to collect it when you arrive...  

    Home and ALL International students: you will collect your Keele Card when you arrive at Keele. The location and collection times will vary depending on when you arrive:

    • Thursday 22 and Friday 23 January, 9am-5pm: Chancellor’s Building Gallery Space

    • From Monday 26 January onwards - International students only - 9am – 5pm: Student Services Hub (Claus Moser building, CM0.12)

    • From Monday 26 January onwards - Home students only - (times to be confirmed): Campus Library

    Keele University International College (KUIC) students: you will collect your Keele Card when you arrive at Keele. The location and collection times will vary depending on when you arrive:

    • Thursday 15 and Friday 16 January, 9am – 5pm: University Reception, Denise Coates Foundation Building

    • Monday 19 - Wednesday 21 January, 9am - 5pm: University Reception, Denise Coates Foundation Building

    • Thursday 22 and Friday 23 January, 9am - 5pm: Chancellor’s Building Gallery Space

    • From Monday 26 January onwards - International students only - 9am – 5pm: Student Services Hub (Claus Moser building, CM0.12

    If you will be living in campus accommodation, please collect your Keele card prior to picking up your keys.  

    Please ensure that you bring a form of photographic ID with you on collection.

    Find out more about your Keele Card.

    We're sure you'll have lots of questions - and we're ready to answer them! If you've got a question, big or small, then please get in touch with our Student Services team. They're here for all Keele students, whatever you need, throughout the year. This includes quick questions, as well as information, support and guidance on topics such as your welfare and wellbeing, money advice, and much more. Within this, we have our dedicated counselling and mental health support services, and disability support and inclusion services too.

    Get in touch with the Student Services team

    If you think you'd feel the benefit of having support from a fellow student to help you through the next few weeks, that's what our peer support schemes are for. 

    If you need help with accessing any of our online systems or support to get connected, our IT team are here to help!

    Get in touch with the IT team. 

    For advice on how to find books and journals, guidance on reading lists and any other Library queries, our Library staff are available to help!

    If you'll be coming on to campus, you'll be interested in finding out about the Library buildings too (open 24/7 during term-time). There's also lots of guidance about off-campus access.

    Everyone accesses their own personal course timetable through the Keele Learning Environment (KLE). Log-in to the KLE with your username and password and choose 'Timetable' from the black bar at the top of the page.

    Please email the Timetabling team if you have any questions: timetabling@keele.ac.uk.

    Starting university is an exciting time, with lots of things to get your head around. Please don't be hard on yourself if things don't quite go to plan. It’s important to take time for yourself during the first few weeks and throughout your time at Keele. Think about your welfare and wellbeing and get in touch with Student Services if you need any advice or support. 
    We know that continuing your studies in a new country in a second language can be daunting. Our Language Centre is here to help you with academic English, including planning and writing academic papers, becoming familiar with British academic culture, and avoiding plagiarism and academic misconduct, in addition to using appropriate language and structures.

    On arrival, we invite all international students for whom English is not their first language (see UKVI information on who does not need to prove their knowledge of English) to complete a ‘Sample of Academic English’.  

    In this session, the Language Centre team will introduce themselves and the modules they offer in a short video. You will then be asked to complete a brief summary of an academic reading passage and produce a sample piece of writing using a source that is provided. These will then be used to recommend workshops, modules and/or 1:1 tutorials that will help you while you're studying at Keele. You will be informed of your results and our recommendations by email.

    The Sample is designed to identify your strengths and weaknesses so appropriate academic support can be put into place for you, at no additional cost. The results of the Sample will not affect your status as a student at Keele. 

    If you have any questions about English support, please contact our Language Centre team at enl@keele.ac.uk

    Make sure you have downloaded the Keele App onto your device, or are accessing it regularly via a web browser - just go to app.keele.ac.uk - to view events taking place on campus.