Opening Hours and Contact Details

We provide professional IT support and advice, so you stay connect to our IT Services.

Our self service desk, you can track your fault/request 24/7, browse our knowledge base.

Alternatively, if you prefer to speak to an advisor or email your request our contact details are below.

 

IT Connect

IT Suite, Library Building

In person: Student IT Support
Email: it.service@keele.ac.uk

IT Service Desk

Ground floor, IC1

In person: Staff IT Support
Email: it.service@keele.ac.uk
Phone: 01782 733636 / 733838

Semester Opening Hours

  IT Connect   IT Service Desk
Monday 08.45 - 20.00 08.45 - 17.00
Tuesday 08.45 - 20.00 08.45 - 17.00
Wednesday 08.45 - 20.00 08.45 - 17.00
Thursday (Late opening for training) 10.00 - 20.00 10.00 - 17.00
Friday 08.45 - 20.00 08.45 - 17.00
Saturday - Sunday 13.00 - 17.00 Closed

Christmas Vacation Opening Hours

 Friday 14th December 2018 - Sunday 6th January 2019
IT Connect   (Library) IT Service Desk (IC1)
Friday 14th December 8.45 - 17.00 8.45 - 13.45 
Saturday 15th December - Sunday 16th December  CLOSED CLOSED
Monday 17th December - Friday 21st December 9.00 - 16.00 8.45 - 16.00
Monday 24th December (Christmas Eve) 9.00 - 14.00 CLOSED
Tuesday 25th December - Wednesday 26th December  CLOSED CLOSED
Thursday 27th December - Friday 28th December 11.00 - 16.00 CLOSED
Monday 31st December 11.00 - 16.00 CLOSED
Tuesday 1st January CLOSED CLOSED
Wednesday 2nd January - Friday 4th January 8.45 - 17.00 8.45 - 17.00
Saturday 5th January - Sunday 6th January 13.00 - 17.00 CLOSED

 

The IT Connect will not be available at the weekends during the Christmas Vacation Period. 

Thursday Staff training

The Service Desk in IC1 will be closed for staff training every Thursday morning between 9.00 am and 10.00 am.

Any requests received during this time will be dealt with when the desk opens at 10 am.