Student online payments - terms and conditions

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions.

Student fee payments
  • Failure to pay tuition fees by the due date will result in the loss of right to pay by instalments and the full fee will become due immediately. Non-payment of Tuition fees will result in your withdrawal from the University.

  • Failure to pay residence fees by the due date will result in the loss of right to pay by instalments and the full fee will become due immediately. Non-payment of Residence fees will result in your withdrawal from University accommodation.

  • A late fee will be applied to overdue amounts.

  • Your attention is drawn to Regulation 14 which can be viewed on the University website here.

  • All payments made through this Online Payment Facility must be made in £ Sterling. Any currency conversion costs or other charges incurred shall be payable by the Student or the third party making payment, and shall not be deductible from the amounts due to the University.

  • If you wish to query the detail of any charges raised on your account, please contact the Income Office as detailed below:
       Income Office, Tawney Building, Keele University, Staffs. ST5 5BG
       Email finance.income@keele.ac.uk
       Direct Telephone 01782 734324 / 733152 / 734323

  • Please quote your student number on any correspondence.

Refunds
  • Any student who has made an overpayment or has their fees adjusted for any reason is entitled to a refund. All refund enquiries relating to student fees should be made to the Income Office.

  • For refund policy relating to international student tuition fee deposits please see here.

  • The University reserves the right to transfer an overpayment to any other overdue fee owed by the student. Refunds will only be issued where there is a net credit balance on the student’s account.

    More details are available here

Data Protection
  • The University is registered with the Information Commissioner under the terms of the Data Protection Act 1998. Information held on our systems must be collected and used fairly, stored safely and not disclosed to any other person unlawfully.

    More details are available here