Our accommodation guarantee

As a campus university, Keele has over 2,800 bedrooms on site, with a range of accommodation available and all within a short walk of the centre of campus. We offer guaranteed accommodation on campus for undergraduate applicants who make Keele their firm choice, and who apply for accommodation by 30th June. Terms apply.

THE SAFETY AND WELLBEING OF THE KEELE COMMUNITY IS OUR HIGHEST PRIORITY. 

Please visit our coronavirus web pages for detailed information about studying and socialising safely. There's a specific section with guidance on returning to campus, and also a section with information and FAQs for current students.

CORONAVIRUS (COVID-19): CHANGES TO THE WAY WE HELP YOU

We currently encourage you to use the following ways of getting in touch with us:

Email us accommodation@keele.ac.uk
Phone us Please try to email us before phoning us at the moment if your enquiry can wait a short time for us to respond - doing this will leave the phone free for the students who are in the most urgent need of support +44(0)1782 734152

Complete a form

Complete a enquiry form
Chat to us online Book a virtual appointment –  You should request "virtual" in the Notes section.  We can call you via Microsoft Teams. Access Teams by going to office.com, entering your Keele IT username/password, and choosing 'Teams'.

KEY COLLECTIONS AND RETURNS

Please arrange a time for this by emailing accommodation@keele.ac.uk and then you will be able to collect and return any keys at the Security Lodge in the Darwin Building.

This is for the safety of both our students and staff. Please be assured that we will continue to support all our students.

Other useful contacts:

Maintenance: you can report non-emergency maintenance issues at servicedesk.keele.ac.uk You can find further information at https://www.keele.ac.uk/discover/accommodation/atoz/maintenanceandpestcontrol/

Accommodation Fees/Invoices: the Income Office are able to help with payment queries at finance.income@keele.ac.uk or 01782 - 734324 / 733152 / 734323 / 733052.  If you have a query regarding the cost of your room, contact the Student Accommodation Office.

Issues with other students in your accommodation: If you are having problems with your housemates or noise, you can contact Residence Support for help at 01782 733004 or make an appointment

 

UUK Code of Practice

Keele University accommodation is approved by the Universities UUK Code of Practice, which aims to ensure that students enjoy good quality accommodation. All of our residences must comply with the regulations set by the Universities UK (UUK) Code of Practice for the Management of Student Housing.

Universities UK (UUK) Code of Practice for the Management of Student Housing