Keys (lost & damaged)
Please do your best to keep your keys safe at all times. Although it is possible for them to be replaced, this will come at a cost to yourself.
Have you checked the following places in case they have been found and handed in
- University Reception - Denise Coates Foundation Building (IC6)
- Students' Union Reception
- Sports Centre Reception
- Library
- Campus Safety
If they have not been found, you can buy a new set from the Student Accommodation team. Contact us to arrange collection of a new key. The cost is £20 per key.
You must make sure that you return a full set of keys to the Student Accommodation team at the end of your occupancy, or you will be charged £40.
There is a charge for damaged room keys (broken or bent). The cost is £20 per key. Contact us to arrange collection of a new key(s).
Please make sure you carry your keys and/or Keele Card every time you leave your room. Even if you’re only popping to the kitchen or bathroom, you must lock your bedroom door—treat it the same way you would your front door at home.
Our Cleaning and Estates teams will lock any doors found open to help keep you and your belongings safe.
Locked Out?
If you find yourself locked out, please contact Campus Safety to arrange access (a lockout).
- Your first lockout is free.
- A £10 charge will be added to your accommodation account for every additional lockout, including any requests for staff to secure your room for you. If another team (such as Halls Cleaning, Halls Stewards or Estates) has to complete this process for you, a charge will also apply.
