Student Services Hub
We’re your one-stop shop for information, support and guidance. We’re here for every single Keele student, including online and apprentice learners, whatever you need, throughout the year.
The Student Services Hub is situated in the Claus Moser building and is open for first line support 9am to 5pm Monday to Friday* by phone 01782 734481 or email student.services@keele.ac.uk (*except Bank Holidays and University closure days).
*The Student Services Hub will close at 5pm on Tuesday 23 December 2025 and reopen at 9am on Monday 5 January 2026
For urgent out of hours assistance please contact the Campus Safety Team on 01782 733999 to connect with the Student Services 'on call' team. You may also choose to access support from Spectrum.Life.
More information about out of hours support may be found here.
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In crisis?
Our Counselling and Mental Health Team at Keele is not an emergency service. If you need advice for yourself or someone else please see our information about external support services.
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Living off campus? Want to get involved in making a positive impact through volunteering and other initiatives?
Local and commuting to Keele? Care for someone? LGBT+? We have specific information and support for sub-groups of students across our Keele community.
Our student work placements enable you to utilise the skills you have gained from your degree while improving your employability. Organisations Keele students have previously secured placements with include AstraZeneca, Bentley, NHS, Nintendo, Loreal and Wedgwood.
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Chat to us in person
Book a face to face appointment
Book a face to face appointment with a member of our front desk team - please note that they might not be able to resolve your query during the appointment. Where this is the case, they will arrange phone or email contact for you with one of our specialist advisers.
