Contact us

The Student Accommodation Office is located in Barnes Y block. Please note, the team is working remotely at present, in line with Government guidelines.  We are a friendly and helpful team who aim to make your stay at Keele as enjoyable as possible.

CORONAVIRUS (COVID-19): CHANGES TO THE WAY WE HELP YOU

We currently encourage you to use the following ways of getting in touch with us:

Email us accommodation@keele.ac.uk
Phone us Please try to email us before phoning us at the moment if your enquiry can wait a short time for us to respond - doing this will leave the phone free for the students who are in the most urgent need of support +44(0)1782 734152

Complete a form

Complete an enquiry form

KEY COLLECTIONS AND RETURNS

For collections: Please arrange a time for key collection by emailing accommodation@keele.ac.uk we will prepare your keys for collection from the Security Lodge in the Darwin Building. 

For returns: Please email accommodation@keele.ac.uk  to advise us when you plan to deposit your keys with the Security Lodge in the Darwin Building.

This is for the safety of both our students and staff. Please be assured that we will continue to support all our students during the pandemic.

Please visit the following webpage giving information regarding Lockdown 2021 and arranging to collect possesions.

These measures are for the safety of both our students and staff.  Please be assured we will continue to support all our students.

Other useful contacts:

Maintenance: you can report non-emergency maintenance issues at servicedesk.keele.ac.uk You can find further information at https://www.keele.ac.uk/discover/accommodation/atoz/maintenanceandpestcontrol/

Accommodation Fees/Invoices: the Income Office are able to help with payment queries at finance.income@keele.ac.uk or 01782 - 734324 / 733152 / 734323 / 733052.  If you have a query regarding the cost of your room, contact the Student Accommodation Office.

Issues with other students in your accommodation: If you are having problems with your housemates or noise, you can contact Residence Support for help at 01782 733004 or make an appointment

 

UUK Code of Practice

Keele University accommodation is approved by the Universities UUK Code of Practice, which aims to ensure that students enjoy good quality accommodation. All of our residences must comply with the regulations set by the Universities UK (UUK) Code of Practice for the Management of Student Housing.

Universities UK (UUK) Code of Practice for the Management of Student Housing