Cleaning

Cleaning will be provided in communal areas, kitchens and bathrooms.  You are responsible for cleaning your bedroom, including the bathroom if you are staying in one of our en-suite bedrooms.

Cleaning equipment is provided for you in the communal kitchen area, including vacuum, brush, bin bags and if you have an en-suite a mop and bucket.

Kitchens and communal bathrooms are cleaned once a week and there is a cleaner who looks after your block.

You must make sure that all surfaces and the floor are cleared before your cleaner arrives, and you will need to leave the room when they arrive. They will clean available surfaces, rather than tidy the area.

If the kitchen or communal bathroom is not tidy and ready for us to clean, then staff will contact you to advise that they have not been able to clean the room. You will then have some time to correct the situation before the area is re-checked.  

If the room (kitchen or bathroom) is still in an unacceptable state on a second occasion, you will be charged for the extra cleaning that will be needed and the cost will be divided between those who use the area.

It is your responsibility to keep kitchens and communal bathrooms clean and tidy between visits by your cleaner – this includes the cooker and keeping the fridge and freezer defrosted regularly. This also includes keeping the communal bathrooms clean and wiped down from condensation caused by the shower.  Please do not use any products containing bleach. Liquid limescale remover ONLY should be used in toilets – please do not use solid block limescale products.

We recommend products such as Ecover limescale remover with biodegradable ingredients. If you require support, please contact halls.cleaning@keele.ac.uk and we can provide more help and recommendations to keep your halls clean.

If you have a problem with your cleaning, please report it at servicedesk.keele.ac.uk. 

You can also report a cleaning problem using the report a cleaning problem form.