Parking FAQs

I'm a student. Am I eligible for a parking permit?

This will depend on whether you meet the eligibility criteria.  You can find full details on who is eligible to apply here  When you submit your application, you will be asked to provide evidence of your eligibility.  Without this evidence, we are unable to consider your application.

 

I’m a postgraduate taught student - I only come onto campus a handful of days a semester. Do I have to apply for a permit?

No, you don't have to apply for a permit. It may be easier and cheaper for you to use the Pay and Display machines on the campus. 

I live on campus. Am I eligible to apply for a permit?

As parking is limited on the campus, the University operates a needs based application process.  This ensures that our students with the greatest need for a car on campus are able to park on site.  This applies to students who live on and off campus.  You can check if you are eligible for a permit here.

I don’t have a permit. Should I bring my car to Keele?

If you are not eligible for a parking permit, then we recommend that you don't bring your car to campus as there is public transport available.  If you have to bring your car, then you must buy a Pay & Display ticket and make sure the ticket is visible on your windscreen.

I've lost my permit. What do I do?

Have you checked the following places in case it has been found and handed in:

  • Chancellor's Building Reception
  • Students' Union Reception
  • Sports Centre Reception
  • Library
  • Security Lodge (Darwin Building)

If your permit has not been found, you can buy replacement from University Reception in Chancellor's Building.  The cost is £5.  We will then cancel your lost permit so that it can't be used by anyone who may find it.

When will I find out if I have a permit or not?

We will let you know as soon as possible if your application has been successful.  If you apply by 19th September, your parking permit will be ready for collection on the first working day you return to campus (after 22nd September 2018).

If I get a student permit am I guaranteed a car parking space on campus?

No one is guaranteed a parking space on campus.  Some days are busier for teaching than others so, on these days, you may need to park further away from the centre of campus (by using the halls of residence car parks) than you usually do.

If I’m refused a permit can I appeal against this decision?

Details on how to appeal should have been included with the letter informing you that your parking permit application was unsuccessful.

Do I need to tell the University if I change my car or use a courtesy/hire car?

You don't need to let us know as your parking permit has been issued to you rather than the vehicle.  Make sure you put your permit in the replacement vehicle so that it can be seen by the Traffic Patrol team.  And don't forget to remove it before you return your courtesy or hire car as there is a charge for a replacement permit.

During what hours does enforcement on car parks take place?

Between 8.30am and 5.30pm on Mondays to Fridays only.  Please note this is reviewed at regular intervals. 

Will I get a fine/notice if I park without a permit in the first week of term/before permits are issued?

Yes, parking enforcement will be in place as you will be able to apply for a permit in advance and collect your permit on the first working day of the new academic year.  In addition to this, you will receive a Parking Charge Notice (PCN) if you do not park in a marked bay or if you park in a restricted space (as listed on your Permit letter).

If I receive a Parking Charge Notice and decide not to pay it, what will the University do?

As soon as a Parking Chare Notice (PCN) is issued, the enforcement company ‘First Parking LLP’ database is updated and, under the terms of their contract with the University, they will administer and pursue any outstanding debts.  The service they provide to the University includes:

  • writing to the registered keeper of the vehicle issued with a PCN that has not been paid
  • involving debt recovery contractors if requests for payment are ignored.

There have been several occasions in the recent past where students and staff have ignored PCN's, wrongly believing that no action would be taken against them.  First Parking LLP will pursue all unpaid charges and will take legal action if necessary.

If I receive a Parking Charge Notice (PCN) can I appeal?

Yes. The information about how to go about doing this is provided on the Parking Charge Notice and First Parking LLP webpage here. All appeals are carefully considered.

Who is First Parking LLP?

They are the car parking enforcement company that have been contracted by the University to administer the car parking enforcement activities on behalf of the University, who is the private land owner.

How can I avoid receiving Parking Charge Notices (PCN)?

Please do not park on/in the following as doing so will lead to a Parking Charge Notice.

  • Disabled bays without a blue badge or temporary blue disabled permit being displayed.
  • Pay & Display Car Parks without buying and displaying a valid ticket.
  • In loading bay area’s/in front of garages or within bays marked for specific purposes i.e. Pharmacy.
  • On Phase 3 temporary car park or the New Development site unless your place has been pre booked and reserved for you.
  • In Reserved Parking Bays unless your space has been pre-booked for you.
  • In Science Park/Innovation Centre Car Parks, unless specifically authorised.
  • Roadways within the campus.
  • Roads with Double Yellow Lines.
  • On Fields, Grass, Verges, Pavements & Walkways.

Please do not block access to buildings, fire escapes and construction sites.

Please do not remove cones, tape or signage where bays and car parks have been closed off.  The car park may be have been closed off for safety reasons, construction or the bays may have been reserved in advance for a specific reason.

Why doesn’t the University build more car parks?

There are planning restrictions, overseen by the local council, that limit the number of car parking spaces on the campus.  However as part of the University's master-planning of the campus, future car parking needs are being considered as planned expansion takes place.

 

What is the income from Car Parking Permits, Pay and Display income etc. spent on?

This income from parking permits and Pay & Display machines supports a wide range of things across the campus including:

  • maintenance and planned improvements to campus roads and car parks
  • bus infrastructure
  • the student Night Safety Buses
  • Safezone app and other schemes across campus that support sustainable transport and student/car park user safety

Are the Traffic Officers employed by the University or the parking enforcement company?

Our Traffic Officers are University staff who are employed to ensure that only those with a valid parking permit or ticket park on campus and that everyone parks in marked bays.  Only cars breaching the University's parking regulation and the permit terms and conditions will receive a Parking Charge notice.

The Officers are not paid based on the number of tickets they issue. They report to the Head of Security.

There’s nowhere to park and I have paid for a permit?

There are numerous car parks on campus that usually have spaces in them, even when the central car parks are full.  If you are a member of staff, you will usually find spaces on Plot 7 of the new development site and if you are a student, you will usually be able to find parking spaces in the car parks around Holly Cross/Oaks and Lindsay Halls of Residence.  Both staff and students can also use the Keele Golf Course car park; please note there is a height restriction barrier (max height of 2.1m) at the entrance to this car park. Please see for map of all parking locations.

What should I do if others are parking inconsiderately?

If you notice a vehicle that is parked inconsiderately, please let us know as soon as possible by contacting Security on 01782 733004/ext 33004 with the location (e.g. road name, nearest building), make and colour of the car and its registration.

You aren’t eligible for a parking permit

There are a finite number of parking spaces on campus and the University annually reviews the eligibility criteria to ensure that those with the greatest need are able to park on campus.  This will mean that there are some drivers who are unable to bring their cars on to campus.  

Why is there no pause in enforcement during the period when new permits are issued?

As with a town or city centre, there is limited parking on campus, so we need to make sure that only eligible people use the car parks.  When grace periods have been held in the past, they have resulted in car parks being gridlocked, and drivers parking inconsiderately.

I’ve received a parking fine without receiving a warning beforehand?

The University’s parking guidelines and regulations are available on the web pages and the Terms and Conditions and signage is clearly displayed in each car park.  It is therefore expected that all drivers are aware of the regulations before they park on campus.  An infringement of the regulations is taken seriously because of the potential impact on those who are eligible to park on site.  Therefore a penalty notice is issued straightaway.  If you are applying for a parking permit without having a current valid permit, you should use the pay and display car parks before you receive your new permit.

Do I have to give the University my vehicle registration details?

We ask for this information to prevent the misuse and copying of parking permits.

I’m a member of non-payroll staff who works part time. Why do I have to pay for a full year’s permit?

Staff don’t have to apply for an annual permit.  There is the option to use the pay and display car parks; this may work out as a cheaper option.

Why is it cheaper to use the pay and display car park at the David Weatherall Building than other pay and display car parks on site?

The cost of parking here reflects the distance of this building from the centre of the campus.

Why do I have to pay to replace a lost permit if I pay for my parking direct from my salary?

The cost of one parking permit is included in the parking permit charge.  The £5 charge covers the cost of the replacement permit and the associated administration.