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Keele Logo 2017

NHS England Logo - 2017

 

 

RE:  Information request - the gathering and use of patient/staff stories to inform care

It is recognised that the use of patient/carer/public/staff stories is now a common way to inform the continuous improvement and delivery of quality care and is considered as a requirement to support the practice of person and family centred care (Health and Social Care Act 2012; The Point of Care Foundation 2017; World Health Organisation 2017; Wolf et al 2014). Earlier evaluative research recognised the changing context in which storytelling was happening within health and the need to embrace staff stories within this field of practice (McIntyre and White 2014; White 2014). Frameworks have emerged to support organisations with this process of story generation and use in quality improvement However early scoping of available literature suggests limited accompanying evidence of evaluation validating their development and continued use exist. Therefore improved and evidence based guidance is needed to ensure: the ethical gathering and use of stories, that individual and organisational learning results and that staff, patients and their families/carers are effectively supported throughout the process. For further information please read the below page.

Keele University School of Nursing and Midwifery and NHS England are working together to develop an evidence based storytelling framework. To help us with this task we are inviting you to share the information and procedures that you use within your organisation to generate and learn from stories. This call out for information is being undertaken by Dr Sue Ashby, Lecturer/User and Carer Lead Academic (Keele University) and Rachel White, Patient Experience Project Manager (NHS England, Midlands and East).

Supporting context

  • We are keen to hear from all organisations that are using stories to inform health and social care practice and education.
  • We are interested in the processes that you use which will include the mechanisms to support the gathering, using and supporting people involved in the storytelling process, within the context of health and social care and NOT the story itself.
  • The story teller can be a staff member/patient/carer or member of public.
  • It is acknowledged that differing organisations will use a variety of formats to support people to gather and use stories e.g. checklists, templates, frameworks, guidance (this list is not exhaustive).
  • We are interested in exploring these differing approaches to fully inform a one stop point of reference based on collective evidence
  • Contributing organisations will be acknowledged.

 

How to forward information

Please forward any frameworks/information your organisation uses to Dr Sue Ashby and Rachel White

Email nursing.storyfrmwk@keele.ac.uk DEADLINE EXTENDED TO 29th SEPTEMBER 2017

To submit large files that cannot be sent via email, please access our dropbox by clicking here.

To submit using the dropbox:

  • Select register
  • Fill out name, email and password information
  • Verify account through email sent to you
  • Once logged in, either drag and drop your file into the allotted box or click to open file browser and find your file, then click open. 

 

What will happen to the results of this call out?

This information will inform the development of a draft evidence based framework which will then be subject to further work to test and evaluate its use in practice within health, social care and education environments. If you are interested in being involved with the evaluation of this framework please indicate this when forwarding your information.

If you require any further information please contact Dr Sue Ashby s.m.ashby@keele.ac.uk

 

References

Health and Social Care Act 2012, c.7. Available at: http://www.legislation.gov.uk/ukpga/2012/7/contents/enacted Accessed 2.7.17

The Point of Care Foundation. (2017). Humanising Healthcare. London: The Point of Care Foundation Accessed 27.6.17 https://www.pointofcarefoundation.org.uk/

McIntyre, L., White, R. (2014). What’s the story with patient stories? NHS England Midland and East. Accessed 2.7.17 https://www.england.nhs.uk/mids-east/wp-content/uploads/sites/7/2014/10/pat-whats-story-stories.pdf

White, R. (2014). What’s the story? Storytelling in the NHS (Midlands and East). Part One, Realist Evaluation Study Findings. NHS England. Accessed 27.6.17 https://www.england.nhs.uk/mids-east/wp-content/uploads/sites/7/2014/09/pat-stories-eval-part1.pdf

World Health Organisation. (2017) Patient Stories [online]. Accessed 27.6.17 http://www.euro.who.int/en/health-topics/Health-systems/pages/personal-stories/people-centred-health-systems-voices-of-patients-and-carers

Wolf, J.A., Niederhauser, V., Marshburn, D., LaVela, S.L. (2014) Defining Patient Experience. Patient Experience Journal: 1: 1 Article 3. Available at: http://pxjournal.org/journal/vol1/iss1/3 Accessed 2.7.17

The gathering and use of patient/staff stories to inform care

 ‘If we want to know how a person feels, we must begin by acknowledging the fact that there is one and only one observer stationed at the critical point of view …she is the only person who has even the slightest chance of describing ‘the view from in here’, which is why her claims serve as the gold standard against which all other measures are measured.’    

(Gilbert 2006:73)

Background

The use of patient stories has been recognised globally as a way in which the patients’ experience can be captured to inform the delivery of quality healthcare (The Point of Care Foundation 2017; World Health Organisation 2017). Integrally linked to the practice of patient and family centred care, healthcare leaders have acknowledged that improving patient experience is now a legal requirement and top priority (Health and Social Care Act 2012; Wolf et al 2014). In response to this frameworks have sporadically emerged to support organisations in their story telling endeavours.

Based on a previous study undertaken in the Midlands and East Region by one of the research team, it is known that there are a number of frameworks used by organisations that are not in the public domain (White 2014).
Additionally early scoping of the available literature suggests of the publically available frameworks there are limited or no visible accompanying evidence or evaluation validating their development and continued use. Please click on the below image to view the full report.

Sue Ashby - Photo for Website Stories 2017

A previous realist evaluative study highlighted the progress that had been made over time in the Midlands and East region . The end result was the development of a specification for a storytelling programme which identified the desired components of the service within an organisation

Based on the evidence supplied a secondary analysis of this research data revealed strengths, limitations and gaps that existed within the region. Building on this previous study, there is therefore a need to identify further information and synthesise existing guidance as a means of creating a body of knowledge within an evidence based draft framework aimed at supporting the gathering, use and learning from stories. In addition there is a need to identify the support given to staff, patients and their families/carers throughout this process. A summary of the previous research and findings can be viewed via the below image link to McIntyre and White’s presentation ‘What’s the story with Patient Stories?’ Which also has some useful links to additional resources.

2nd Image Sue Ashby - Stories 2017

The need for a validated framework for the gathering and use of patient/staff stories to inform care was recognised by members of this project team as this previous study concluded and during storytelling endeavours within education. Questions were raised in relation to: the ownership of the story; ethical and legal considerations; how stories are sourced; how stories are adapted to differing audiences; individual and organisational learning and open and transparent sharing of the learning supporting the story teller and the listener; and responsibilities around staying true to the essence of the story within the interpretation of the shared experience. Whilst credible guidance can be sourced around the use of stories in research, as stories are increasingly being used in education, training and service improvement, it is apparent that other considerations are required.

 

Project

Working in partnership with acknowledged experts in patient and public involvement and engagement, this project will achieve expertise from research, education and practice. These are all identified areas in which patient stories are recognised as significant to inform the delivery of high quality care (Wolf et al 2014).
A clear and concise evidence based toolkit, which will facilitate a supportive approach to the identification, collection, mode, support, evaluation and process of proactively utilising patient stories will be created to positively benefit providers and commissioners of health and social care, health care education and researchers. Based on the collective evidence and better practice to date, the toolkit will enable a one stop point of reference reducing time in searching for appropriate information with the aim of supporting:

  • commissioners (e.g. in commissioning for a positive experience and assurance processes)
  • providers (e.g. in quality care provision)
  • professionals and volunteers y (e.g. appropriate infrastructure/support mechanisms to obtain , gather, share and learn from stories )
  • the individual sharing their experience (e.g. being valued, being heard, being supported to celebrate or improve care provision)

 

Consultation stage

Aims:

  • undertake a comprehensive review of the published literature (Led by Dr Sue Ashby)
  • undertake a scoping exercise working via STP leads in England to identify any undiscovered frameworks currently in use (Led by Dr Sue Ashby/Rachel White)
  • content analysis of findings (Led by Dr Sue Ashby/Rachel White including clinicians/patients/carers)

This information will inform the development of an evidence based draft framework which will then be subject to further work to test and evaluate its use in practice and education environments with interested clinical partners and patient/carer groups.

For more information on how to take part in this consultation, please see the info above in the panel Click Here For More Information

Meet the project leads

Staff image Sue Ashby x90. Dr Sue Ashby 

Rachel White

 

Read our Story of how we got involved

 

References

Gilbert, D (2006). Stumbling on Happiness. New York: Knopf.

Health and Social Care Act 2012, c.7. Available at: http://www.legislation.gov.uk/ukpga/2012/7/contents/enacted Accessed 2.7.17

The Point of Care Foundation. (2017). Humanising Healthcare. London: The Point of Care Foundation Accessed 27.6.17 https://www.pointofcarefoundation.org.uk/

McIntyre, L., White, R. (2014). What’s the story with patient stories? NHS England Midland and East. Accessed 2.7.17 https://www.england.nhs.uk/mids-east/wp-content/uploads/sites/7/2014/10/pat-whats-story-stories.pdf

White, R. (2014). What’s the story? Storytelling in the NHS (Midlands and East). Part One, Realist Evaluation Study Findings. NHS England. Accessed 27.6.17 https://www.england.nhs.uk/mids-east/wp-content/uploads/sites/7/2014/09/pat-stories-eval-part1.pdf

World Health Organisation. (2017) Patient Stories [online]. Accessed 27.6.17 http://www.euro.who.int/en/health-topics/Health-systems/pages/personal-stories/people-centred-health-systems-voices-of-patients-and-carers

Wolf, J.A., Niederhauser, V., Marshburn, D., LaVela, S.L. (2014) Defining Patient Experience. Patient Experience Journal: 1: 1 Article 3. Available at: http://pxjournal.org/journal/vol1/iss1/3 Accessed 2.7.17