Aikaterini Koskina

Biography

I joined Keele University in 2009, having previously worked for a number of years in British academia.

I have a PhD in HRM and industrial relations from Keele University. Prior to this, I gained an undergraduate degree (BA Hons) and four postgraduate degrees (MA, MRes, PgC, MSc) from various British universities, including UMIST and Keele University. I am a Chartered member of the CIPD, a Senior Fellow of the HEA and a member of the BPS (Level A & B). I am also a member of the Academy of Management and the British University Industrial Relations Association.

I have taught HRM to undergraduate and postgraduate students and have supervised a range of student research from undergraduate to postgraduate level. I have acted as an external examiner for a number of British and European Universities and as a reviewer for a series of international journals and textbooks.

Research and scholarship

I welcome PhD applications in the broad areas of HRM and experience of work in national and international contexts with a particular focus on front-line employment.

My main research interests lie in the following areas;

HRM and experience of front-line work: work organisation and management control in contact and call centres; work organisation and management style in small-to-medium size enterprises; emotion management in contact and call centres; high commitment management and performance management in customer service work.
International human resource management: diffusion of employment and management practices in multinational enterprises; influence of institutional and contingency factors on the management and employment of customer service work in organisations of different national origin.

I am also interested in issues pertaining to gender equality (e.g. pay and career development, sexual division of labour and work-life balance) and the student psychological contract (e.g. formation and experience, breach and violation).

Selected Publications

Koskina A. 2016. A case of embedding employability in the curriculum. The Journal of Academic Development and Education.
Koskina A. 2011. Service Work: Critical Perspectives. PERSONNEL REVIEW, 275-277, vol. 40(1-2). link> doi>
Koskina A. 2011. What does the student psychological contract mean? Evidence from a UK business school. Studies in Higher Education, 1020-1036, vol. 39(2). doi>
Koskina A and Keithley D. 2010. Emotion in a call centre SME: A case study of positive emotion management. European Management Journal, 208-219, vol. 28(3). link> doi>
Koskina A. 2009. An integrated approach to analyse call centre employment in an international context.

Full Publications Listshow

Journal Articles

Koskina A. 2016. A case of embedding employability in the curriculum. The Journal of Academic Development and Education.
Koskina A. 2011. Service Work: Critical Perspectives. PERSONNEL REVIEW, 275-277, vol. 40(1-2). link> doi>
Koskina A. 2011. What does the student psychological contract mean? Evidence from a UK business school. Studies in Higher Education, 1020-1036, vol. 39(2). doi>
Koskina A and Keithley D. 2010. Emotion in a call centre SME: A case study of positive emotion management. European Management Journal, 208-219, vol. 28(3). link> doi>
Koskina A. 2009. Career Development and Gender Pay Disparities in State Employment in Greece. Gender Work and Organization, 600-620, vol. 16(5). link> doi>
Koskina A. 2008. The "pros" and "cons" of career development in the Greek public sector. Personnel Review, 264-279, vol. 37(3). link> doi>

Chapters

Koskina A. 2006. How Taylorised is call centre work? The sphere of customer practice in Greece. In Developments in the Call Centre Industry: Analysis, Policy and Challenges. Connell J and Burgess J (Eds.). London: Taylor and Francis.

Other

Koskina A. 2009. An integrated approach to analyse call centre employment in an international context.
Koskina A and Rizk R. Ethics in Higher Education: The psychological contract of UK students. link>
Koskina A and Keithley D. 2007. Emotional labour in a Greek SME. link>
Thornley C and Koskina A. 2006. Copping out or coping? An exploration of spill over and work-life balance. link>
Koskina A. 2005. The realms of the masculine – feminine pay ratio in Greece.
Koskina A. 2005. Cultivate your ‘smile’ over the phone? Attitudes, manner and behaviour of call centre workers.
Koskina A. 2005. The paradox of the call centre diffusion thesis.
Koskina A. 2005. Equal pay and equal opportunities in the Greek public sector: is there a hidden agenda.
Koskina A. 2005. Smiling down the phone: reflections on emotional labour in Greece.
Koskina A. 2005. Converging divergences of call centre management in Greece. http://www.hrm.strath.ac.uk/ILPC/2005/conf-papers/Koskina.pdf.
Koskina A. 2003. Issues and barriers in conducting industrial relations research in Greece.
Koskina A. Call Centres and Human Resource Management: A Cross – National Perspective.

Keele Business School
Denise Coates Foundation Building
Keele University
Staffordshire
ST5 5AA
Tel: +44 (0) 1782 733109

Undergraduate enquiries:
Tel: +44 (0) 1782 734281
Email: kbs.ug@keele.ac.uk

Postgraduate enquiries:
Tel: +44 (0) 1782 734367
Email: kbs.pg@keele.ac.uk

Keele Business School commended for supporting local economy

Dr Aikaterini Koskina