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    Dr Aikaterini Koskina

    Dr Aikaterini Koskina

    Title
    Lecturer
    Location
    Smart Innovation Hub, 1.038
    Phone
    +44 (0)1782 733428
    Email
    a.koskina@keele.ac.uk

    Biography

    I joined Keele University in 2009, having previously worked for a number of years in British academia.

    I have a PhD in HRM and industrial relations from Keele University. Prior to this, I gained an undergraduate degree (BA Hons) and four postgraduate degrees (MA, MRes, PgC, MSc) from various British universities, including UMIST and Keele University. I am a Chartered member of the CIPD, a Senior Fellow of the HEA and a member of the BPS (Level A & B). I am also a member of the Academy of Management and the British University Industrial Relations Association.

    I have taught HRM to undergraduate and postgraduate students and have supervised a range of student research from undergraduate to postgraduate level. I have acted as an external examiner for a number of British and European Universities and as a reviewer for a series of international journals and textbooks.

    Research and scholarship

    I welcome PhD applications in the broad areas of HRM and experience of work in national and international contexts with a particular focus on front-line employment.

    My main research interests lie in the following areas;

    • HRM and experience of front-line work: work organisation and management control in contact and call centres; work organisation and management style in small-to-medium size enterprises; emotion management in contact and call centres; high commitment management and performance management in customer service work.
    • International human resource management: diffusion of employment and management practices in multinational enterprises; influence of institutional and contingency factors on the management and employment of customer service work in organisations of different national origin.

    I am also interested in issues pertaining to gender equality (e.g. pay and career development, sexual division of labour and work-life balance) and the student psychological contract (e.g. formation and experience, breach and violation).

    Selected Publications

    • Koskina A. 2016. A case of embedding employability in the curriculum. The Journal of Academic Development and Education.
    • Koskina A. 2011. Service Work: Critical Perspectives. PERSONNEL REVIEW, 275-277, vol. 40(1-2). link> doi>
    • Koskina A. 2011. What does the student psychological contract mean? Evidence from a UK business school. Studies in Higher Education, 1020-1036, vol. 39(2). doi>
    • Koskina A and Keithley D. 2010. Emotion in a call centre SME: A case study of positive emotion management. European Management Journal, 208-219, vol. 28(3). link> doi>
    • Koskina A. 2009. An integrated approach to analyse call centre employment in an international context.

    Full Publications Listshow

    Journal Articles

    • Koskina A. 2016. A case of embedding employability in the curriculum. The Journal of Academic Development and Education.
    • Koskina A. 2011. Service Work: Critical Perspectives. PERSONNEL REVIEW, 275-277, vol. 40(1-2). link> doi>
    • Koskina A. 2011. What does the student psychological contract mean? Evidence from a UK business school. Studies in Higher Education, 1020-1036, vol. 39(2). doi>
    • Koskina A and Keithley D. 2010. Emotion in a call centre SME: A case study of positive emotion management. European Management Journal, 208-219, vol. 28(3). link> doi>
    • Koskina A. 2009. Career Development and Gender Pay Disparities in State Employment in Greece. Gender Work and Organization, 600-620, vol. 16(5). link> doi>
    • Koskina A. 2008. The "pros" and "cons" of career development in the Greek public sector. Personnel Review, 264-279, vol. 37(3). link> doi>

    Chapters

    • Koskina A. 2006. How Taylorised is call centre work? The sphere of customer practice in Greece. In Developments in the Call Centre Industry: Analysis, Policy and Challenges. Connell J and Burgess J (Eds.). London: Taylor and Francis.

    Other

    • Koskina A. 2009. An integrated approach to analyse call centre employment in an international context.
    • Koskina A and Rizk R. Ethics in Higher Education: The psychological contract of UK students. link>
    • Koskina A and Keithley D. 2007. Emotional labour in a Greek SME. link>
    • Thornley C and Koskina A. 2006. Copping out or coping? An exploration of spill over and work-life balance. link>
    • Koskina A. 2005. The realms of the masculine – feminine pay ratio in Greece.
    • Koskina A. 2005. Cultivate your ‘smile’ over the phone? Attitudes, manner and behaviour of call centre workers.
    • Koskina A. 2005. The paradox of the call centre diffusion thesis.
    • Koskina A. 2005. Equal pay and equal opportunities in the Greek public sector: is there a hidden agenda.
    • Koskina A. 2005. Smiling down the phone: reflections on emotional labour in Greece.
    • Koskina A. 2005. Converging divergences of call centre management in Greece. http://www.hrm.strath.ac.uk/ILPC/2005/conf-papers/Koskina.pdf.
    • Koskina A. 2003. Issues and barriers in conducting industrial relations research in Greece.
    • Koskina A. Call Centres and Human Resource Management: A Cross – National Perspective.