Biography
I joined Keele University in 2009, having previously worked for a number of years in British academia.
I have a PhD in HRM and industrial relations from Keele University. Prior to this, I gained an undergraduate degree (BA Hons) and four postgraduate degrees (MA, MRes, PgC, MSc) from various British universities, including UMIST and Keele University. I am a Chartered member of the CIPD, a Senior Fellow of the HEA and a member of the BPS (Level A & B). I am also a member of the Academy of Management and the British University Industrial Relations Association.
I have taught HRM to undergraduate and postgraduate students and have supervised a range of student research from undergraduate to postgraduate level. I have acted as an external examiner for a number of British and European Universities and as a reviewer for a series of international journals and textbooks.
Research and scholarship
I welcome PhD applications in the broad areas of HRM and experience of work in national and international contexts with a particular focus on front-line employment.
My main research interests lie in the following areas;
- HRM and experience of front-line work: work organisation and management control in contact and call centres; work organisation and management style in small-to-medium size enterprises; emotion management in contact and call centres; high commitment management and performance management in customer service work.
- International human resource management: diffusion of employment and management practices in multinational enterprises; influence of institutional and contingency factors on the management and employment of customer service work in organisations of different national origin.
I am also interested in issues pertaining to gender equality (e.g. pay and career development, sexual division of labour and work-life balance) and the student psychological contract (e.g. formation and experience, breach and violation).
Selected Publications
-
A case of embedding employability in the curriculum. The Journal of Academic Development and Education.2016.
- 2011.
-
What does the student psychological contract mean? Evidence from a UK business school. Studies in Higher Education, 1020-1036, vol. 39(2). doi>2011.
- 2010.
-
An integrated approach to analyse call centre employment in an international context.2009.
Full Publications Listshow
Journal Articles
-
A case of embedding employability in the curriculum. The Journal of Academic Development and Education.2016.
- 2011.
-
What does the student psychological contract mean? Evidence from a UK business school. Studies in Higher Education, 1020-1036, vol. 39(2). doi>2011.
- 2010.
- 2009.
- 2008.
Chapters
-
How Taylorised is call centre work? The sphere of customer practice in Greece. In Developments in the Call Centre Industry: Analysis, Policy and Challenges. Connell J and Burgess J (Eds.). London: Taylor and Francis.2006.
Other
-
An integrated approach to analyse call centre employment in an international context.2009.
-
Ethics in Higher Education: The psychological contract of UK students. link>
-
Emotional labour in a Greek SME. link>2007.
-
Copping out or coping? An exploration of spill over and work-life balance. link>2006.
-
The realms of the masculine – feminine pay ratio in Greece.2005.
-
Cultivate your ‘smile’ over the phone? Attitudes, manner and behaviour of call centre workers.2005.
-
The paradox of the call centre diffusion thesis.2005.
-
Equal pay and equal opportunities in the Greek public sector: is there a hidden agenda.2005.
-
Smiling down the phone: reflections on emotional labour in Greece.2005.
-
Converging divergences of call centre management in Greece. http://www.hrm.strath.ac.uk/ILPC/2005/conf-papers/Koskina.pdf.2005.
-
Issues and barriers in conducting industrial relations research in Greece.2003.
-
Call Centres and Human Resource Management: A Cross – National Perspective.