IT Service Desk

The IT Service Desk is the first point of contact for any questions, problems or requests about the various services and facilities that Keele IT Services provides.

Why not use our self service desk, you can track your fault/request 24/7, browse our knowledge base.........For instructions on  how to use the IT Self Service Desk

Alternatively, if you prefer to speak to an advisor or email your request our contact details are below.


Summer Opening Hours

 Monday 4th June - Sunday 16th September IT Connect   (Library) IT Service Desk (IC1)
Monday - Friday 8.45 - 17.00 8.45 - 17.00


The IT Connect will not be available at the weekends during the Summer Vacation. 

Semester Opening Hours

  IT Connect   IT Service Desk
Monday - Friday  08.45 - 20.00 08.45 - 17.00
Saturday - Sunday 13.00 - 17.00 Closed

Thursday Staff training

The Service Desk in IC1 will be closed for staff training every Thursday morning between 9.00 am and 10.00 am.

Any requests received during this time will be dealt with when the desk opens at 10 am.

IT Connect

IT Suite, Library Building

In person: Student IT Support

IT Service Desk

Ground floor, IC1

In person: Staff IT Support
Phone: 01782 733636 / 733838