Essential Maintenance

On Friday 24th November, our Self Service Desk will not be available. We will also not be able to respond to emails to you until late afternoon. If you have an urgent IT issue please ensure that you either give us a call or contact us in person either IT Connect (Student enquiries) or in IC1 (Staff enquiries)

IT Service Desk

The IT Service Desk is the first point of contact for any questions, problems or requests about the various services and facilities that Keele IT Services provides.

Why not use our self service desk, you can track your fault/request 24/7, browse our knowledge base.........For instructions on  how to use the IT Self Service Desk

Alternatively, if you prefer to speak to an advisor or email your request our contact details are below.

 

Easter Vacation Opening Hours

  IT Connect   (Library) IT Service Desk (IC1)

Saturday 24th March - Sunday 25th March

13.00 - 17.00 CLOSED
Monday 26th March - Thursday 29th March 8.45 - 17.00 8.45 - 17.00
Good Friday 30th March*  9.00 - 17.00 CLOSED
Saturday 31st March - Sunday 1st April  CLOSED

CLOSED

Easter Monday 2nd April* 9.00 - 17.00

CLOSED

Tuesday 3rd April - Friday 6th April 8.45 - 17.00

8.45 - 17.00

Saturday 7th April - Sunday 8th April CLOSED CLOSED
Monday 9th April - Friday 13th April 8.45 - 17.00 8.45 - 17.00
Saturday 14th April - Sunday 15th April 13.00 - 17.00 13.00 - 17.00

 * calls from both staff and students will be dealt with in IT connect during this period

 

 

 


  

Semester Opening Hours

  IT Connect   IT Service Desk
Monday - Friday  08.45 - 20.00 08.45 - 17.00
Saturday - Sunday 13.00 - 17.00 Closed

Thursday Staff training

The Service Desk in IC1 will be closed for staff training every Thursday morning between 9.00 am and 10.00 am.

Any requests received during this time will be dealt with when the desk opens at 10 am.

IT Connect

IT Suite, Library Building

In person: Student IT Support
Email: it.service@keele.ac.uk

IT Service Desk

Ground floor, IC1

In person: Staff IT Support
Email: it.service@keele.ac.uk
Phone: 01782 733636 / 733838