Estate Service Desk
The Estate Service Desk provides a central point of contact for all customers to request maintenance repairs and progress their job requests. Our experienced customer focused team are always on hand to help you with any enquiry.
Exam Period Maintenance Pause in Student Bedrooms (10th-22nd January 2026)
We are aware that some exams will take place online from your Halls Bedroom, so to help you focus, we will not undertake any maintenance works in Student Bedrooms between 10th-22nd January.
If you have an urgent issue or needing something fixing during this time, please contact our Service Desk :
📞 01782 733137
📧 estates@keele.ac.uk
Please include your Topdesk reference number and let us know your exam times so we don’t disturb you.
Routine Bedroom Maintenance will resume after the Exam period.
For any queries, please contact the Estates Service Desk.
Contacting the Estate Service Desk
Telephone: 01782 733137 Internal ext: 33137
Email: estates@keele.ac.uk
Office hours: Monday to Friday 8:00 am – 5:00 pm
Out of hours emergency requests only
Campus Safety
Telephone: 01782 733999
Internal: 33999
