Community comments and complaints
We are committed to working closely with the local community to maintain positive relationships, and to contribute to a safe, harmonious and vibrant community.
The University and Students’ Unions have developed close working relationships with a range of community organisations, local policing teams and councils to gain a better understanding of local issues, and to reduce instances of anti-social behaviour in the local area as much as possible.
However, we recognise that from time to time there may be concerns, and perhaps subsequent complaints, about Keele students from residents living in the local area. If you are a local resident and would like to report an issue, we hope you find the following information helpful.
If you are affected by anti-social behaviour in the local community, please call the police on their non-emergency telephone number: 101.
Inform the police that you wish to report the anti-social behaviour that you believe is being caused by students, and report everything to the person you are speaking to. Please give specific details such as:
- Who or how many people are involved in the situation
- A physical description of the people concerned
- Where the situation is taking place
- The time the situation started/finished
- What exactly happened
Where an officer is called out and it is confirmed that those involved and responsible are Keele students, a report will be written up and this will be passed on to the University’s Security Team. Security will then notify an appropriate member of staff and necessary action will be taken.
If the matter is an emergency, please call the police: 999.
The University has an agreement with the Local Authority Environmental Health team; where a noise complaint is made and it is confirmed that Keele students are responsible, the University will be notified and will follow this up/take action as appropriate.
Contacting Keele University
The University has a central point for the reporting of community issues involving our students. If you would like to discuss an issue relating to a student at Keele, please contact the Student Services Centre by emailing firstname.lastname@example.org. On receipt of your email, a member of staff will assess the information you have provided and contact you for further information if this is required.