About the HEAR

What is a HEAR?

The Higher Education Achievement Report (HEAR) provides Keele undergraduates with a single record of their academic and other achievements during their time at University.

It is a formal, electronic University-verified document which will help you to maximise your employability by including all verifiable University achievements onto one document that you can choose to share securely with employers, employment agencies and other Universities.


The HEAR is a national initiative, based upon a standard template, and all universities have been asked to issue HEARs to students graduating from 2015 onwards (Keele are issuing to graduates from 2014 onwards). It is an official document, produced from data held on the university's student record system, that includes both academic and co-curricula activities and achievements and which is certified by the university.

A large amount of consultation has taken place nationally with employers during the development of the HEAR, so they are aware of this initiative and how they can use this document during their recruitment processes.

Who will receive a HEAR?

The HEAR is a national scheme that is being introduced for all undergraduate degree students.

At Keele, HEARs will be issued to all undergraduate degree students studying at Keele and graduating from July 2014 onwards, currently excluding students studying a Medical degree.

Will undergraduate medical students receive a HEAR?

Owing to the nature of the assessments undertaken by students on the undergraduate medical programme, it is not currently possible for these to be administered on the central student database, from which the electronic HEAR document is generated. Therefore, unfortunately we are unable to issue a HEAR to such students. The Medical School use a separate system to administer and record the outcome of these assessments, from which a paper-based transcript will continue to be issued to all medical students after their degree has been awarded by the University's Senate.

How does the HEAR differ from a transcript?

The HEAR is an electronic University-verified document. As well as including information about your academic achievements, the HEAR also includes details on any agreed additional activities undertaken during your time at Keele.

One of the key benefits of the HEAR over the traditional paper transcript is its accessibility. Keele University have chosen Gradintel to deliver the HEAR to our students and through this secure web-based service you can choose to share your HEAR with whoever you wish, whether this be employers, employment agencies or other universities.

Will I still get a degree certificate?

Yes. You will get your degree certificate once your award has been agreed by the University Senate but your electronic HEAR will replace the printed transcript.

When will my HEAR be available?

During your first year of study, you will be sent a registration email from Gradintelligence. Once you have activated your registration, you will be able to view your HEAR. Whilst you are studying at Keele, your HEAR will be a formative (interim) document which will be refreshed three times each academic year, as follows:

  • Late February - to include the results from semester one modules
  • Late July - to include the results from semester two modules and any reassessment of semester one modules
  • Late October - to include the results from any reassessment of semester two modules.

When refreshed, any new HEAR-recordable co-curricular activities you have undertaken will also be brought through into your HEAR. Once your final award has been agreed, your HEAR will be updated to a final document.

What will be in my HEAR?

The HEAR is made up of 8 sections:

1) Information about you - including your name, date of birth and student number

2) Information about your Qualification - the name, fields of study and University awarding the qualification

3) Information on the level of your Qualification - including the length and level of study

4) Information on the content of your studies and the results - this section includes details about your programme, grading structure and the results you have obtained

5) Information on the function of your qualification - this is where any further study opportunity or professional status will be recorded

6) Additional Information - this section is where verified additional activities can be recorded, for example KeeleSU society roles or awards and prizes achieved during your studies. For more details on this section please see the KeeleSU web-pages to find out about KeeleSU HEAR recordable activities or the Records and Examinations web-pages to find out about the HEAR recordable awards and prizes.

7) Certification of the HEAR - this section confirms that your HEAR has been certified by the University

8) Information on the national higher education system - including information designed to provide employers with a general understanding of higher education.

 

Why have Gradintelligence accounts been set up?

Keele is working in partnership with Gradintelligence (an external partner) to produce the HEAR. Your HEAR will be a digitally signed electronic document that you can share with your potential employers.

Why do I need to register with Gradintelligence?

You must register with Gradintelligence so you can access your HEAR securely. Please look out for your registration email in your first year of study at Keele.

Can I register independently with Gradintelligence?

Please wait for your registration email which will be sent to your Keele email account during your first year of study at Keele. This will ensure that your Gradintelligence account is linked with your Keele University course records.

What can I use the Gradintelligence website for?

Using Gradintelligence to find a graduate job

One of the features of the Gradintelligence website, in addition to issuing your HEAR, is to allow you to be discovered by Graduate employers. Gradintelligence calls this ‘Tagging’.  By building a personal profile containing detailed information about your educational achievements, career interests and preferences employers can search for students and graduates and invite them to apply for opportunities they have to offer. There are currently a variety of employers including power companies, IT and consultancy using Gradintelligence to recruit graduates.

You can build your profile by completing all of the sections under the’ personal profile’ tab, these include contact details, education, experience, results of the personality and ability tests you may have taken on the website and preferences about where and when you are looking for employment.  Gradintelligence promises that this information can be searched for by employers but until you decide to make an application all of the data is anonymous.  If you would like to be discovered by employers in this way Gradintelligence suggest completing the personal profile part of the site as fully as possible so that when employers search on the site they have lots of relevant information. 

Gradintelligence also promises that the personality section psychometric testing information will only be used by people who have completed the recognised training.  If you would like to discuss the results of your test you can make an appointment with Patrick Greenhalgh, a Careers Adviser with Keele’s Careers and Employability Team, who is also trained to interpret the results.

If you decide that you don’t want employers to discover you or approach you as a result of a search you can opt our by adjusting your preferences, go to:

Personal Profile- Preferences –General 

Unselect the boxes

Personal Profile – Preferences – What I am interested in

Unselect the boxes

Personal Profile – Preferences – Employment

Do not make any selections

There is also a FAQ section on the Gradintelligence website relating to ‘Tagging’ which is available by logging into Gradintelligence , selecting FAQs from the top menu and Tagging Questions.

Using Gradintelligence is only one way of finding graduate opportunities, it has some advantages, once you fill in the information you don’t have to do anything until an employer approaches you to make an application.  It does, however, make sense to take a more proactive approach to finding a graduate job, there will only be a relatively small number of employers who are using the site, they may not be offering the kind of opportunity you are looking for.  For more information about where to find a large range of graduate jobs, internship opportunities and how to target your applications visit the Careers and Employability Team in Walter Moberly Building on campus or visit our website:

http://www.keele.ac.uk/careers/findingwork/

 

 

Accessing your HEAR

How do I access my HEAR?

‌‌‌‌‌‌Eligible students will be sent a registration email during their first year of study at Keele. You need to register with Gradintelligence using the link provided on your registration email.

Please wait for this email before registering with Gradintelligence, to ensure that your Keele University record is correctly linked to your Gradintelligence account.

Once you have registered with Gradintelligence and logged onto the website you can access your HEAR by clicking on the University Services option on the left hand menu, selecting the My HEAR tab and then clicking View my HEAR. This is also where you will be able to view your achievements and information from the Careers and Employability Team at Keele.

Please click on the presentation below ‌for screenshots on how to access your HEAR.

How do I access my HEAR

I haven't received my username and password

You will choose your user name and password during the initial registration process. You will receive your registration email during your first year of study at Keele. 

Once registered you will be prompted to update your contact email to your personal email account rather than your Keele email account.  

I have forgotten my username/password

Please visit www.gradintel.com and click on the lost username or lost password link. If you still have problems please contact customerservices@gradintel.com. 

My username/password does not work

Please note that both fields are case sensitive. If you are still having problems logging in, please visit www.gradintel.com and click on the lost username or lost password link. If you still have problems please contact customerservices@gradintel.com. 

My username and password are stored on one PC so I can't access them anymore

Please visit www.gradintel.com and click on the lost username or lost password link. If you still have problems please contact customerservices@gradintel.com. 

I already have a Gradintelligence account and now I can't see my information on either account

If you have registered independently with Gradintelligence, then that account will not include your Keele University course record. Please wait for your registration email which will be sent to your Keele email account during your first year of study at Keele. This will ensure that your Gradintelligence account is linked to your Keele University course records.

Please contact us at hear@keele.ac.uk if you are experiencing further problems.

I seem to have someone else's details on my Gradintelligence account

Please close down your web browser to ensure that the details of a previous user have not been retained. You could also try a different web browser.

Log in to Gradintelligence again. If you are still experiencing problems please contact customerservices@gradintel.com. 

I am having problems loading the Gradintelligence website

Please close down your web browser and try to log in again. You could also try using a different web browser.

If you are still experiencing problems please contact customerservices@gradintel.com. 

What do I need to keep up to date on Gradintelligence?

Completing your registration using the email link will ensure that your details are linked to your current degree course. Once registration is complete you will be prompted to update your contact email on Gradintelligence to your personal email address.

This is the primary means of resolving any issues including forgotten username/password.

Other students have been notified that their HEAR is available - why haven't I received an email?

Eligible students will receive a registration email during their first year of study at Keele. If you have not received a Gradintelligence registration email by the end of semester 2 please contact us at hear@keele.ac.uk

How do I share my HEAR with an employer or another University?

When logged into Gradintelligence you are able to share your HEAR with employers or another University by sending them an electronic token which enables them to view your HEAR.

This can be done by clicking on the Share icon, which appears on both the homepage and within the University Services menu.

 

 

Queries about the information in your HEAR

How do I get my achievements recorded on my HEAR?

Most activities will be added to your HEAR by the team in KeeleSU. To find out more about how to record an activity with KeeleSU you'll need to visit these pages.

Other activities, such as Student Ambassadors will be automatically added to your HEAR by the University at an appropriate time. To see a full list of HEAR recordable activities click here.

To find out about the HEAR recordable awards and prizes please see the Student Records and Examinations web-pages. These will also be automatically added to your HEAR by the University at an appropriate time.

What achievements will be recorded on my HEAR?

Section 6.1 is where some of your co-curricular achievements will be recorded. A large number of activities are HEAR recordable and a full listing of these can be found here.

Details on KeeleSU activities on your HEAR can be found on the KeeleSU web-pages.

To find out about the HEAR recordable awards and prizes please see the Student Records and Examinations web-pages.

What are the benefits of a HEAR?

Having a HEAR has lots of benefits!

  • It is an excellent way for you to articulate the skills obtained throughout your studies to other people, including employers
     
  • Having a HEAR helps you to understand what skills you have obtained in undertaking co-curricular activities
     
  • Employers will be interested to receive a verified list of activities that you have undertaken at University and will use these to identify your suitability for their roles
     
  • A HEAR will help to form the basis of your CV, providing you with the language required to articulate your competencies and abilities.
     
  • You have control over section 6 (your extra-curricular activities)!! HEAR recordable activities are only added to this section if you ask for them to be and additionally, you can opt out of them being included on your HEAR, if you don't want them to appear for any reason.

Do I really need a HEAR?

At Keele, HEARs will be issued to all undergraduate degree students who will graduate from Keele from July 2014 onwards, currently excluding students studying a Medical degree, and any students who graduate thereafter.

It is strongly recommended that all students who are eligible to receive a HEAR should use this document as an asset to enhance their CV to articulate their employability skills.

You can learn more about why engaging in co-curricular activities helps with your employability by clicking here.

Remember in order for activities to be recorded onto your HEAR, you will need to 'verify' these activities either with the Students' Union or the University. If you choose not to do this, your HEAR will not contain any details of these activities.

When will my activities be recorded and when will they appear on my HEAR?

If you have undertaken a HEAR-recordable activity, once this has been verified by the University, this will be recorded by the area of the University managing that activity so that it appears in section 6.1 of your HEAR. You can check whether an activity has been recorded by carrying out the following:

  • Log onto your Gradintelligence account at www.gradintel.com
  • On the left of the home page, click on 'University Services'
  • On the next page click on the 'Achievements' tab to view all verified activities and achievements that have been recorded

Further information about the areas of the University responsible for recording these activities, the process for having an activity recorded and who to contact can be found at HEAR Activities and Achievements. If an activity is showing under the 'Achievements' tab, but is not currently shown in section 6.1 of your HEAR, this will appear when your HEAR is next refreshed. Please note that your HEAR will be refreshed in late February, late July and early October in each academic year.

I haven't recorded a HEAR recordable activity from the previous academic year - am I too late?

You can still record this activity on your HEAR.

Most activities will be added to your HEAR by the team in KeeleSU. To find out more about how to record an activity with KeeleSU you'll need to visit these pages.

Other activities, such as Student Ambassadors will be automatically added to your HEAR by the University at an appropriate time. To see a full list of HEAR recordable activities click here.

To find out about the HEAR recordable awards and prizes please see the Student Records and Examinations web-pages. These will also be automatically added to your HEAR by the University at an appropriate time.

How do I exclude activities from my HEAR?

Once your activities have been recorded and verified you have the option to exclude them from your HEAR in the University Services section of your Gradintelligence account. This must be completed prior to the generation of your Final HEAR.

I can't see any information from my previous University

Your Gradintelligence account is set up to include information relating to your current undergraduate degree at Keele University.

You can choose to populate other pages on the Gradintelligence webpages however this is not required for us to generate your HEAR.

Is a printed copy of my HEAR the same as a transcript?

Only the electronic version of your HEAR is officially verified. Your employer may, however, choose to print or save a copy for their records.

The information about my module marks/degree classification is incorrect, who should I contact?

The marks and degree classification displayed on your HEAR have been verified by the University. If you have any queries please direct them to exams@keele.ac.uk

The information about my additional activities/achievements (section 6.1) is incorrect, who should I contact?

If you have any queries relating to your additional activities/achievements please direct them to su.activities@keele.ac.uk

If you have any queries relating to your awards/prizes please direct them to exams@keele.ac.uk