What we can do for you

We are a multi-disciplinary team offering a wide range of interventions and various levels of appropriate support. For some students we can offer in-house short-term interventions but we also have good links with local NHS services and will help you to access the most appropriate level of support. At our first meeting with you, we will find out more about your current situation and decide how we can help you best. Take a look below for a summary of how we can help.

University can be an exciting and happy time, but it can also bring with it stress and challenge. There may be a range of issues that affect your life and studies whilst at Keele or back at home. Most people seek help because they want to change the way they think, feel or behave. Our team are all qualified mental health professionals with a wide variety of backgrounds and expertise, and we try to match your current need with the most appropriate member of the team. Counsellors and the Mental Health Support Team work closely together to give you the best support we can, and to offer a service that is appropriate to your needs. Please get in touch if you need to speak to us.

We can offer:

  • Virtual/video (MS teams) appointments
  • Telephone appointments.
  • In-person appointments at the Keele Service – pre-arranged and by appointment

Contacting the service

By email: counselling@keele.ac.uk for all enquiries, to register for the service, to arrange an appointment.

Counselling

Counselling is a talking therapy and can help you explore what's happening in your current life and past experiences with a focus on how things might change in the future. Students can be recommended counselling sessions by their doctor, a friend, or a member of University staff. Alternatively, you may have decided to talk to a counsellor yourself.

  • Counselling is a process which enables you to explore and make sense of issues that may be distressing you or disrupting your life. It can also help you develop skills to help manage difficulties such as anxiety, stress and low mood.
  • An initial consultation is for you to learn more about the process, identify your concerns and goals; so you can decide if student counselling is the right service to meet your needs.
  • If you opt-in to student counselling, we offer a short-term programme of counselling focused on what you want to get out of the sessions.
  • The service can provide an opportunity to build on and learn new skills to support yourself.
  • We can also offer assistance with accessing other University or external services (such as the NHS).

As well as accessing in-house counselling from our experienced team, all Keele students can also assess 'Health Assured', a 24 hour helpline available for all Keele students, which includes a counselling service. Find out more here.

Mental health support

Mental Health Support is a service offered to students where counselling might not be appropriate or it might not be what you want. It is available to students who are currently experiencing mental health problems, or psychological and emotional issues. Our team have experience, knowledge and skills in supporting people to manage their symptoms and behaviours. If you already have a mental health diagnosis from your home GP or a psychiatrist, then our Mental Health Support Team can act as a link between the University and local NHS teams. In addition to this, they provide a Support Plan that identifies any particular requirements that you may have, and can then liaise with your academic department or other support agencies either within the University or externally.

Same day drop in appointments

The mental health and counselling service also offers slots for students who have urgent needs. We have available each weekday a drop-in appointment available to students. This appointment is normally by telephone or MS teams video call.

Please email the service before 12 noon each weekday if you would like to request a same-day drop-in appointment. We recommend booking as early as possible to ensure availability.

Crisis support – You can also contact other Keele services and external services if you need urgent / crisis support.

Support and advice

The team work together in supporting students at Keele get the best support that they can. Some students need specific support or advice and, in some circumstances, someone to liaise with either their academic department or local NHS services to get the most appropriate support.

We can also advise other University staff to enable them to support students who are struggling emotionally, or who have diagnosed mental health needs.

The Mental Health Support Team are all mental health professionals with a wide variety of expertise and experience; our Counsellors work closely together with this team to offer a service which is appropriate to your needs.

If you already have a mental health diagnosis from your home GP or a psychiatrist, then our Mental Health Support Team can act as a link between the University and local NHS teams. In addition to this, they provide a Support Plan that identifies any particular requirements that you may have, and can then liaise with your academic department or other support agencies (either within the University or externally).

Development workshops

As well as individual interventions, the team also offer a number of workshops and support groups covering a variety of presenting problems. We will advertise these to you via your student email address.

Our most popular workshops focus on helping you to manage low mood and anxiety. In addition to this, we offer regular mindfulness sessions, assertiveness sessions, building resilience workshops and also a support group for trans students. 

Find out about upcoming workshops here.

Peer Supporters

If you'd prefer to speak to another student, then our Peer Supporters might be able to help. Please note, there is currently a waitlist for Peer Supporters and so at the moment, no new referrals are available. Please email Keele Counselling and Mental Health Service counselling@keele.ac.uk for other options or to refer yourself for counselling or mental health support.