Frequently asked questions

Not under usual circumstances as the service is confidential. However, in rare circumstances, our workers might have concerns about your safety, or the safety of others. We also have to work within the law. If a situation of concern arose, we would aim, wherever possible, to talk to you about why we feel the need to speak to someone else.

We try to offer you an initial appointment within a week and work hard to keep waiting times for ongoing counselling to a minimum. If we do suggest ongoing counselling, then we will contact you frequently to check how you’re managing. You can help us to keep waiting times down by regularly checking your Keele email and responding to our emails offering further appointments. If you feel your need is changing then you are welcome to access the drop-in appointments.

We're happy to offer you some time to seek advice about a friend or relative. However, we wouldn't be able to tell you if the person is accessing the service, or talk to you about someone else.

The service aims to work in a shorter term model and so in the first instance we offer students up to six sessions. We are committed to working in an ethical manner and want to see your life improve as quickly as possible. Sometimes, at our initial appointment, we might identify that your needs are best met by local NHS provision, and we’ll either liaise with them or provide you with the most appropriate contacts.

We accept that sometimes in life we can't relate to everyone and this can happen in the counselling and mental health relationship. If you can, it might be worth discussing this with your worker who can then talk through your concerns and arrange for you to be seen by someone else.

Sometimes students bring someone with them to their first session to sit with them in the waiting room. We've found that having someone with you in our consulting rooms makes it harder to talk and can mean you don't get as much from us as you might.