Bio: Rachel White
Rachel White’s career in the health care industry began as a student nurse in the June of 1984. Quickly specialising as an intensive care nurse, her career progression then took her into various managerial and leadership roles in the private and community sector and then into specialist clinical advisory roles.
When she moved into the field of service improvement with national collaboratives and regional commissioning networks she developed significant change management skills and service improvement abilities that proved instrumental when setting up the extended cardiac choice programme at the Queen Elizabeth Hospital in Birmingham and bringing about cardiovascular related change in the North Trent region.
Her passion for bringing a reality to ‘patient led NHS’ then led her into the field of Patient and Public Involvement where a key success was the establishment of a regional public voice network that directly influenced commissioning decisions.
Recent partnership successes in her current NHS England post have included a ‘Realist Evaluation’ of the use of patient stories (research project) across the Midlands and East region. The findings from this formative evaluation are currently providing evidence for further storytelling research and service developments nationally.
She has led projects that are aimed at understanding what matter most to patients, carers and staff and driving collaborative practice between health, social care and the voluntary sector with the aim of improving participatory practices and transforming care.
She is currently providing leadership support to the NHS England national staff experience and whistleblowing programme of work aimed at implementing the freedom to speak up recommendations made by Sir Robert Francis. In addition to this she is focussing attention on working with key strategic national partners to drive improvements in nutrition and hydration following the publication of the NHS England guidance: Commissioning excellent nutrition and hydration.
With a love of lifelong learning and research she has been successful in obtaining a Master of Science award from Sheffield Hallam University in Health and Social Care Leadership. She is a frequent invited speaker at conferences and learning events. Her belief is that the link between staff and patient/carer experience are interdependent and that insight and talent can be released by coaching conversations. With this in mind she has recently achieved her Level 5 Coaching and Mentoring Certificate with the Institute of Leadership and Management.
Her commitment to breathe life into the NHS Constitution is demonstrated in her daily value driven behaviour. Policy is brought about and to life by her partnership work in a way that can evidence a direct impact on the quality of care and outcomes for our staff, patients, carers and communities.