Your induction

To get started, please watch this video:

This video will show you how to set up multi-factor authentication (MFA) on your device to access your Keele IT account, how to log into the Keele Learning Environment (the KLE), and how to complete the Keele Essentials programme before your course starts.

If you are unable to watch this video, please contact the IT Service Desk (details below) who will help you to set up your Keele IT account.

Please note: You will get your IT account details shortly after confirming your place at Keele, and you need them to begin your online induction. The details will be sent to the personal email address you provided when registering with Keele.

Tips

• We recommend accessing the Keele website at www.keele.ac.uk on a computer, while setting up MFA on a device.
• Always set up MFA on a new device or phone number before removing an old device or phone number. We have a web page about MFA to help: Multi-factor authentication at Keele University

Do you need help?

If you need help at any point, please contact the IT Service Desk:

• Email: it.service@keele.ac.uk
• Tel: +44 (0) 1782 733838
• Self-Service Portal: https://servicedesk.keele.ac.uk