This study is a service evaluation of the integration and implementation of the first contact practitioner roles in primary care. There are 5 components;
- Component 1: Stakeholder consultation to agree on the service aims and success criteria.
- Component 2: Online data collection of information from patients consulting the first contact practitioner
- Component 3: A qualitative evaluation of the experience of patients and professionals (including general practitioners, first contact practitioners and general practice staff) of first contact practitioner model of care.
- Component 4: Workshops in Scotland, Wales and Northern Ireland to explore how the experience from English first contact practitioner services can inform implementation of this model of care in these countries.
- Component 5: A multiple stakeholder workshop.
Aims and objectives
Overall aim: To evaluate the first contact practitioner (FCP) model of care against predefined service aims and success criteria.
- To agree a shared understanding of FCP service aims and success criteria
- Describe the patients who access the FCP
- Describe patient experience and outcomes
- Describe the experiences of FCPs, GPs and general practice staff
- Identify barriers to and facilitators for the successful implementation of the FCP model of care
- Describe the role of the FCPs in providing advice about work in the context of the patient's presenting MSK conditions.
- Establish an efficient data collection tool for PREMS and PROMS compatible with the Community Services Dataset.
- Provide recommendations for the scalability and successful implementation of the FCP model of care