Parents and guardians of current students

The wellbeing of our students is our highest priority. We understand that, as a parent or guardian of a current student, you may have some questions around how we are supporting students at this challenging time. On this page, you can find out more about the measures in place to support students, including if they need to self-isolate, and some ideas for how you can support them too.

We are publishing data on our website each day with details of how many current positive cases we have amongst the Keele community, living both on and off campus. You can find this information here.

Our teams are working tirelessly to ensure that we have all the support measures in place to support students – if they need anything, we are here to help.

We have a full support system in place. This includes teams across specialist support areas including mental health and counselling, international support, welfare, living in halls of residence, disability and dyslexia, and faith and chaplaincy too. Find out more about Student Services. We also have out-of-hours support options, including offering online appointments until 12am each night.

Alongside the above, we are offering additional support to those who disclose to us that they have a higher-risk health status. We ask that students email Student Services to let us know they are at increased vulnerability from Covid-19.

We are proud of our safe and supportive Keele community, and are reassured that the vast majority of our students are acting responsibly to keep themselves and others safe. Where we become aware of any non-compliance with Covid-secure measures we are taking these reports very seriously. We have a 5 stage disciplinary approach to student behaviour that is in breach of the rules, and encourage all students to report any concerns they have about the behaviour of other students.   

Find out more about all the arrangements we have in place this academic year.

Find out about Covid-secure accommodation measuresTo protect all our residents, please note that guests won’t be allowed into any halls of residence for at least the first semester. You cannot enter a household on campus unless you live there. 

Our Covid Response Team coordinate all information and data about cases of Covid-19 on campus.

We are providing comprehensive guidance about how students can self-isolate if they have tested positive for Covid-19, have symptoms, or have been in contact with someone with symptoms.

If they need to self-isolate and need practical help, such as ordering food and essentials, our teams have put together a variety of support packages and measures to help. And if they need to speak to someone, our Student Services team is there for them.

Alongside ensuring practical needs are being provided for, the overall wellbeing of students is our highest priority, and we have resources available which put the focus on maintaining positive mental health and wellbeing. Find out more about this in the below section.

We are a leading partner on ‘Start to Success’, a two-year project to develop a whole-community approach to support the mental health and wellbeing of students. This means that, alongside our in-house mental health and counselling services, we have a team of staff who are developing resources to help Keele students cope with whatever they’re going through. These resources are there for everyone to encourage students to take control of their wellbeing throughout the year. Find out more on the Start to Success web pages.

All Keele students have free access to Togetherall – 24/7 online peer and professional support with trained counsellors which they can access anonymously - find out more here.

While we appreciate that the University experience looks rather different to normal this year, there are still so many ways that students can make the most of their time as a student. Please encourage them to get involved, including through:

  • Taking part in extra-curricular events run by the University and Students’ Union throughout the year. The full calendar of what’s on is in the Keele App and updated daily. Most of these events and activities are online, with some Covid-secure activities happening on campus too.
  • Clubs and societies are still running, and new members are welcome.
  • There are lots of opportunities to make the most of their academic life too – such as embracing global study opportunities and equipping themselves with employability skills too.
  • Encourage them to talk to us if they need help – as well as our Student Services team, we have Resident Advisers in all halls of residence, and diverse peer support schemes in place too if they would prefer to make contact with a fellow student.
  • Encourage them to make use of the health and wellbeing resources available.
  • You might also find these general tips on ways to support them during their studies useful.

We remind all students of our diverse support services through regular emails, the Keele App, social media updates and more.