Information about the roadmap out of lockdown

Following a period of national lockdown, there is a gradual lifting of Covid-19 restrictions taking place in England, known as the Government’s ‘roadmap out of lockdown’. We have developed guidance and FAQs to support students over the coming weeks. 

In step one, from 8 March onward, in-person teaching resumed for some students studying practical courses only. From 29 March, outdoor gatherings of six people/two households became allowed, and outdoor sports facilities were allowed to re-open, including our own sports courts.

In step two, from 12 April non-essential retail, public buildings, and hospitality venues were allowed to re-open for outdoor table service. This has meant we have been able to open the Sports Centre and a number of food and drink outlets on campus.

In step three, from 17 May, the Government has confirmed that in-person teaching and learning can resume for all remaining students. Find out more about returning to Keele, including FAQs, here. Alongside this, indoor hospitality venues are set to re-open nationally from this date, as well as a review of guidelines around social contact.

Students returning to University should get tested twice a week, and must still exercise caution and follow national guidance on social distancing, including wearing face coverings and maintaining hand hygiene. It’s important to take this next step safely.

You may also find the following frequently asked questions helpful.

Frequently asked questions

General FAQs

In line with the national lockdown and returning to Keele in May guidance, unless you are invited by your School to resume in-person teaching, you should continue with your online learning and remain at your current accommodation wherever possible and not return to campus, although there are some exceptions, including if you do not have access to adequate study space, for health and safety reasons, or where there is concern for a student’s mental health or wellbeing.

The Government have confirmed that in-person teaching and learning can resume for all remaining students from 17 May 2021.

We are putting some additional 'safety net' arrangements in place to support students taking assessments this year. Read more here

If your current environment means that you cannot complete your assessment to the best of your ability (for example if you do not have access to IT equipment or the internet, or have childcare responsibilities following the closure of schools) then you can use the EC process to request an extension or repeat attempt later in the academic year. Find out more about ECs here

For students in both on and off-campus accommodation, we are conscious that the current restrictions may place additional financial and other burdens on you. For those students who are being adversely affected financially during the current period, there is funding support available and you can contact Student Services to help you understand what support can be provided to you to help. 

Please refer to our campus web page to find out which spaces and facilities are open during the roadmap out of lockdown.

You can find out about KeeleSU’s plans during the roadmap out of lockdown here.

Although we have had to reduce our on-campus operations, we continue to offer a full range of mental health support services to our students via digital channels. If you need support or want to talk to somebody, please visit our Student Services pages.

If you would like to speak to a qualified mental health professional, please contact counselling@keele.ac.uk to book an appointment.

If you have medical evidence in relation to your mental health difficulties, you may be entitled to support through the Disabled Student Allowance. Please email your medical evidence to Disability and Dyslexia Support, a member of the team will then schedule a meeting with you to help you apply for the Disabled Student Allowance. 

Unless you have been told otherwise by your school then you should assume that your assessments will continue as planned.

However, the impact of the pandemic on students’ studies is something that we are very aware of and our Education Committee will be closely considering the impact of this further lockdown during the assessment period.

If your current environment means that you cannot complete your assessment (for example if you do not have access to IT equipment or the internet, or have childcare responsibilities following the closure of schools) then you can use the EC process. Please contact your school if your current environment is not suitable for learning, as they will be able to support you in making adjustments to your assessment arrangements.

Laptop loans are available for students throughout this period - find out more about IT kit provision here. If you require access to IT equipment or support during this time, please contact the IT Service Desk for their assistance.

Yes. All students who are living at Keele or coming to campus must get tested three times on their return to Keele at our asymptomatic testing centre, and twice each week thereafter, until further notice. Find out more about testing and book your free tests here

If you have a complaint or wish to seek redress, i.e. if you are dissatisfied with the provision of a service, either academic or non-academic, by the University, then you can submit this in writing to the University so that the matter can be investigated and resolved. Student complaints are governed by Regulation B7.

However, in the first instance, you are strongly encouraged to attempt to resolve a problem at the lowest level possible - for example, a problem should initially be made known to the member of staff who is most directly concerned with the issue: if the problem is explained to them then they can often provide an immediate explanation or solution.

Details on how to submit a formal complaint can be found here:

https://www.keele.ac.uk/studentcomplaints/

Accommodation FAQs

We are providing a full rent rebate to those students who have rooms in on-campus accommodation who have not been able to access their accommodation as a result of the Government restrictions in place.

March returners: there will be no further rent rebate for those students who did not receive a rent rebate in February or who returned in March, either to resume in-person teaching or for an allowable legal reason.

April returners: for those students who returned in April either to resume in-person teaching or for an allowable legal reason, a rent rebate will be applied to cover the period 8 March – 18 April.

If your school has not advised you to return but you decide to move back onto campus for legal reasons during April you will need to advise us using this form, and we will review this in combination with WiFi and door access usage data (please also see FAQ, ‘how do you know I’m in my accommodation?’).

All remaining students: all remaining students who have accommodation on campus and are studying subjects currently not allowed to resume in-person teaching as per the Government guidance - or those without a personal need to return to, for example, access study space and campus resources - will be entitled to a rebate to cover the period 8 March – 16 May.

If your school has not advised you to return but you decide to move back onto campus for legal reasons during April you will need to advise us using this form, and we will review this in combination with WiFi and door access usage data (please see below FAQ, ‘how do you know I’m in my accommodation?’). We will adjust your rent rebate to end on 18 April.

Find out more about how we are determining which students are in their on-campus accommodation.

While our rent rebate only applies to students in on-campus accommodation, we are conscious that students may not necessarily be afforded the same offer from private sector accommodation providers. We have written to private sector providers to urge them, where they can, to match the University’s position but this will ultimately be a decision for the landlord. For further information or advice regarding a private provider, please contact the SU’s Advice and Support at Keele or contact Student Services for financial and hardship support

The Government guidance states that you should remain in your current accommodation wherever possible until 17 May, unless you have been invited by your school to resume in-situ teaching and learning, however there are exceptions, including if you do not have access to adequate study space, for health and safety reasons, or where there is concern around mental health or wellbeing, please contact Student Services to inform us of your return.

If you choose to return during April, please note that this will affect your rent rebate.

If you travel, please follow the government’s safe travel guidance.

If you have not yet returned to your on-campus accommodation and need to come and collect essential possessions or post before 17 May, you need to book a time slot to come onto campus.

If you are permanently moving off campus, for example, you have recently withdrawn or taken a leave of absence, you are permitted to remove your belongings from your room. We have tried to be as flexible as possible, and you have three options:

  • You can leave your belongings in your room until the end of lockdown. Once the lockdown is lifted, you will be able to collect your belongings by following the guidelines that are in place at the time. 
  • You can book an appointment slot to collect your belongings from campus via this form.
  • You can decide to contract a specialist mover at your own cost to clear your room and return your belongings to you. Chaffinch Storage can pack your room and put the items into storage or delivering them to your home. If this is something that you would be interested in doing, please visit their web pages.

Once your room is cleared, please return your keys and your contract will end once we receive them. You will still be entitled to the rent rebate during the lockdown period. Your final account will then be calculated including any rebate.

Please also see the below FAQ, ‘Can I move out of my on-campus accommodation?

Until 7 March: in order to establish who is living on campus during the lockdown, in January we collected information using a short form and also used WiFi and door access usage to verify if you were living on campus between 4 January – 7 March.

The University only used this data for the purposes of establishing your residence, and it will be deleted 28 days after 19 February 2021 or your second instalment is paid, whichever is later.

From 8 March: if your School has emailed to confirm that you will be resuming in-person teaching from 8 March, there will be a form to complete within this email. This form includes giving us details of your travel plans, living arrangements, and dates. We will use the information completed in this form, and a combination of your WiFi and door access usage data, to verify if you are living on campus from 8 March.

If your school has not advised you to return but you decide to move back onto campus for legal reasons during April you will need to advise us using this form, and we will review this in combination with WiFi and door access usage data, as described above. We will adjust your rent rebate to end on 18 April.

Please also see this FAQ for more information.

Please read our Accommodation web page for information on how to stay safe in halls.  

If you are permanently moving off campus, for example, you have recently withdrawn or taken a leave of absence, you are permitted to remove your belongings from your room.

We have tried to be as flexible as possible, and you have three options:

  • You can leave your belongings in your room until the end of lockdown. Once the lockdown is lifted, you will be able to collect your belongings by following the guidelines that are in place at the time.
  • You can book an appointment slot to collect your belongings from campus via this form.
  • You can decide to contract a specialist mover at your own cost to clear your room and return your belongings to you. Chaffinch Storage can pack your room and put the items into storage or delivering them to your home. If this is something that you would be interested in doing, please visit their web pages.

If you are not leaving as a result of recently withdrawing from your course or being granted a leave of absence, but there are exceptional circumstances as to why you need to be released from your accommodation contract, you must contact the accommodation team before you move out or return your keys. You will be liable for accommodation fees until the end of your contract, even if you return your keys before the end date. If you have exceptional circumstances and your request to be released early is approved, your contract would end when your keys have been returned and your final account will then be calculated including any rebate.

Digital resources during lockdown

  • Take a look at KIITE’s Working with Students pages, brush up on your academic skills, or consider booking yourself in for a one-to-one virtual meeting with one of our academic writing coaches to discuss your draft assignment.
  • With your career development in mind, why not use Keele Careers Online to explore, for example, career e-learning, how to build your personal brand, and experience the new interview simulator.
  • If you want to build, deploy and manage websites then Amazon Web Services offer free access to learning resources.


Getting support

Take a look at the lockdown guide to staying connected and keeping well, created by the Start to Success team.

If you ever need to speak to somebody then our Student Services team is here for you