Accommodation

The current situation is developing day by day and we will aim to keep you updated accordingly as we follow advice from Public Health England.

Collecting your belongings

Students who had been living on campus are now able to clear their bedrooms and return home. Students who had already left the campus can now return to collect their belongings. If this applies to you, please decide which of the following options is best for you, ideally before 12 June 2020.

Option 1 - Collect your own belongings. Our priority is your safety, so we will have a range of bookable slots (for either AM or PM, over a number of days) that you can book to come onto campus and collect your belongings. You can bring one other person from your household to help you so that we can ensure social distancing guidelines are followed.

Once your timeslot is arranged, you will receive a confirmation email explaining what to do when you arrive on campus on the day. It is really important that you stick to your day and time slot so that social distancing can be managed appropriately.

Option 2 - Arrange for your belongings to be packed and either stored or dispatched to you. We understand that it will be difficult, or even impossible, for some of you to come back to campus, so we are working with a local company, Chaffinch, to either pack your belongings and return them to you, or store them for you until you can collect them. Please note that there is a charge for this service.

If you would like to choose this option, please contact Chaffinch directly: info@chaffinchstudent.co.uk or call 07951 291416. You do not need to tell us if you choose this option.

Option 3 – You’ve decided that you don’t want anything that you have left on campus. If you don’t want any of the items you have left in your room or kitchen, let us know and we will remove the rubbish and recycle as much as possible.

If you decide to choose this option, please email: accommodation@keele.ac.uk with ‘Please dispose of my room belongings’ in the subject heading, together with your accommodation address, including room number.

After rooms have been cleared and your tenancy has ended, we will start the end of tenancy inspections. As these are completed, room deposits will be refunded if there is no damage in your bedroom. We expect this process to be completed by 10 July.

If you have any questions about these options or what they mean for you, please contact the Accommodation Office

Social distancing rules

From 4 July 2020: students living on campus must still follow social distancing rules. Students can leave their accommodation:

  • To shop
  • To exercise
  • Can go to pubs, restaurants and hairdressers provided social distancing is maintained, including other leisure activities as stated
  • Two households can meet in any setting as long as social distancing measures are maintained
  • For any medical need, such as going to the pharmacy
  • To travel to and from work or placement

As our accommodation has many communal corridors and staircases, students are also asked to refrain from touching surfaces as much as possible, including the handrail, so that the spread of the virus risk is minimised. With this in mind and to help protect everyone, please try to avoid spending unnecessary time in communal accommodation areas, such as staircases and corridors.

If you are self-isolating then please notify us via our coronavirus notification forms which can also be used to submit specific enquiries that require a University response:

The University has reduced its level of operation in order to allow as many people as possible, and who can, to work from home. Only a small number of staff are now formally permitted to come onto campus to carry out essential responsibilities - as directed by their line manager. If you do not have permission then you will not be allowed into University buildings.

Staff and students who are still living and working on campus during this period must ensure that the new government measures are followed at all times.

Student Accommodation Office is operating as follows

  • Face to face contact is being kept to a minimum
  • We are available to answer emails and telephone calls during normal office hours
  • Replacement keys can be collected from Security in the Darwin Building Monday – Friday, but must be requested at least 24 hours before collection by emailing: accommodation@keele.ac.uk 
  • Keys can be returned to the box on the Security Reception in the Darwin Building. They can also be posted to: Student Accommodation Office, Barnes Y Reception, Keele University, Keele, Staffs, ST5 5BG. Please ensure that keys are returned in a padded envelope.

Maintenance reporting

Student Accommodation cleaning and maintenance

Work carried out by our contractors, such as water temperature testing, may be affected by their employers’ health and safety guidelines during this period.  We want to reassure you that this will not affect your own health and safety, which remains of the utmost importance to us.

Cleaning routines and rubbish removal may be subject to change and will focus on cleaning and disinfecting frequently touched objects and surfaces in communal areas to help prevent the spread of the virus. We are sure that you will appreciate that, from time to time, these services may be interrupted or subject to change at this difficult time due to staff absences.

If you are self-isolating, either because of your own symptoms or because of the symptoms of friends or others in the flat/block it is important that you complete the University’s form notifying us of this – you can find the form at https://www.keele.ac.uk/coronavirus/#what-to-do-if-you-have-a-concern

Students who are self isolating

In these cases, access to the room/flat/block will be limited to the absolutely necessary. This means:

  • no viewings if rooms are empty
  • no pro-active maintenance (such as decorating or carpet replacement)
  • only essential repairs will be undertaken where it would be dangerous to leave matters unattended


This information is the best we can currently give you. Please do not contact staff to simply raise matters that are covered here because all they can tell you is what is made available to you now. This is a difficult period for everyone and is likely to last some time so co-operation and mutual help is essential. Thank you for reading this information.

Frequently asked questions

You can return keys by post to: Student Accommodation Office, Barnes Y Reception, Keele University, Keele, Staffs, ST5 5BG.

Please ensure that keys are returned in a padded envelope.

Please return your keys to the Student Accommodation Office or Security, and clear your room.

If you need to return your keys by post, please send them to: Student Accommodation Office, Barnes Y Reception, Keele University, Keele, Staffs, ST5 5BG.

Please ensure that keys are returned in a padded envelope.

Update 9 June 2020: Students can now return home, but once you have left campus you should not return, to ensure that you are not mixing with people of different households. Please see the above options relating to collecting any belongings which are still on campus.

We recognise that collecting belongings may be challenging for some students, especially those who may have returned to their homes overseas. If you are currently unable to return to the University due to travel restrictions, either in the UK or in your home country, email the Student Accommodation Office for details of local packing and storage companies who can assist with this. Unfortunately we don't have storage available on campus.

If you have moved out, you don’t need to pay the final instalment of accommodation fees. Now that travel restrictions have been relaxed, you can book a timeslot to return and collect your belongings (please see information at the top of this page for your options around this).

You need to contact the Income Office regarding this: finance.income@keele.ac.uk

Students have been notified by email of the options available to them, including booking timeslots to collect belongings. Please get in touch with us if you have any questions (accommodation@keele.ac.uk).

Rooms are not available for you to move back into, if you have left the campus

Students with a current tenancy agreement for living in campus accommodation will not need to pay their final instalment of accommodation fees, or will get a refund if this instalment has already been paid. No further adjustments will be made.

Only you can decide if you need to stay on campus. You need to do what is best for your own health and wellbeing but please remember that, if you decide to stay, there may be a time when you won’t be able to travel home as this will be considered to be non-essential travel. There will also be very few students remaining on campus.

Students with a current tenancy agreement for living in campus accommodation will not need to pay their final instalment of accommodation fees, or will get a refund if this instalment has already been paid. This is in recognition that if you have remained on campus, services (such as cleaning and waste removal) have been reduced.

Students with a current tenancy agreement for living in campus accommodation will not need to pay their final instalment of accommodation fees, or will get a refund if this instalment has already been paid.

This means that you are not required to pay your final accommodation instalment whether your tenancy is for 37, 44 or 51 weeks. We want to ensure all students are treated fairly at what is a very challenging time for everyone. It is also in recognition that many of those who have remained on campus have done so as they have had no choice, for example due to travel restrictions.

This will be refunded at a later date, subject to clearing of bedrooms when it is safe to do so and return of keys, and if there is no damage in your bedroom. When bedrooms have been cleared, we will complete the usual end of tenancy room inspection. The cost of making good any damage found in your bedroom will be deducted from your room deposit. We expect that deposit refunds will be made after final room inspections are complete, probably no later than 27 June 2020. See FAQ about Removing my belongings.

You should keep your accommodation keys if you still have belongings in your bedroom so that you may return to collect these when it is safe to do so and travel restrictions are lifted. If you have already returned your keys and have belongings in your room we will contact you to make arrangements to collect these at a later date. Any keys not returned to the Student Accommodation Office prior to final room inspections will be subject to £30 charge to cover replacements, which will be deducted from room deposits in the normal way.

Please return via post to: Student Accommodation Office, Barnes Y Reception, Keele University, Keele, Staffs, ST5 5BG.

Please look at our web page about vacation, resit and graduation accommodation for more information and get in touch if you have any questions.

The original 20% waiver of the final instalment of accommodation fees was not directly connected to the date you moved out of your campus accommodation, more a recognition that your time in campus accommodation had been affected by the COVID-19 pandemic.

However, we do recognise that those on longer lets and who have moved out of their accommodation, will have paid more upfront in the 80% payment, for what is a smaller proportion of the year, so the £500 is in recognition of this.

Students who continue to live on campus are benefiting from a rent reduction (i.e. the waiving of the 20% of the final instalment) in recognition of the reduction in the services provided e.g. withdrawal of cleaning.

Students in halls of residence who develop symptoms of coronavirus (COVID-19) should self-isolate in their current accommodation for 7 days. If you are sharing accommodation with others you should all self-isolate for 14 days. You must contact the university using this form, to inform them of your situation. The university will then support you.

Self-isolation means that you cannot leave your accommodation for any reason. You should remain in your student accommodation and should not attempt to return home. 

For students who are living in hall of residence where someone has symptoms of coronavirus (COVID-19), all students in that block should self-isolate for 14 days. If you are unsure whether you should self-isolate, please contact student services who will be able to advise you.

Self-isolation means that you cannot leave your accommodation for any reason. You should remain in your student accommodation and should not attempt to return home. 

A household is an area where students share a specific kitchen and /or bathroom. If you are in shared accommodation which fits these criteria, then everyone who shares your kitchen or bathroom must self-isolate along with any students showing symptoms for 14 days.

Self-isolation means that you cannot leave your accommodation for any reason.

 

From 4th July 2020: students living on campus must still follow social distancing rules. Students can leave their accommodation:

  • To shop
  • To exercise
  • Can go to pubs, restaurants and hairdressers provided social distancing is maintained, including other leisure activities as stated
  • Two households can meet in any setting as long as social distancing measures are maintained
  • For any medical need, such as going to the pharmacy
  • To travel to and from work or placement

As our accommodation has many communal corridors and staircases, students are also asked to refrain from touching surfaces as much as possible, including the handrail, so that the spread of the virus risk is minimised. With this in mind and to help protect everyone, please try to avoid spending unnecessary time in communal accommodation areas, such as staircases and corridors.