Accommodation

The safety and wellbeing of all members of our community is our top priority. On this page, you can find out more about the measures we have in place across our halls of residence to help you stay safe.

We all have a part to play in keeping one another safe and minimising the spread of coronavirus; to help everyone to study, live and work on campus in safety, we are putting a range of measures and guidance in place in our accommodation that we are asking you to follow. These are based on the most current Government guidelines and will be reviewed if the guidelines change.

To protect all our residents, please note that guests won’t be allowed into any halls of residence for at least the first semester.

Please follow our advice on what to do if you have coronavirus symptoms, have a positive coronavirus test, or have been in contact with anyone who has coronavirus.


In the UK, self-isolation means that you must remain in your accommodation at all times.  For students living in University accommodation, you are permitted to be in your room, your kitchen and the bathroom (if you are not in en-suite accommodation). You are not permitted to leave your accommodation for any reason other than if there were a fire or other life-threatening emergency - for example it is not allowed for you to take a walk, to go to the shops, or to visit anywhere outside to socialise, seek help or to ask questions.  If you have a question or a problem, please contact staff members by email, other online methods, or telephone only.


We would like to thank you for your cooperation and mutual help as we do our best to ensure everyone can stay safe at this challenging time.

Please find out more about move-in day here, if you’re an undergraduatepostgraduate or parent.

Please follow the advice on what to do if you have coronavirus symptoms.

If you are self-isolating, either because of your own symptoms or because of the symptoms of friends or others in the flat/block it is important that you complete the student coronavirus notification form.

Please follow the advice, and FAQs below, on what to do if you or someone you live with has coronavirus symptoms.

In these cases, the affected room/flat/block will only be accessed by anyone else if absolutely necessary. This means:

  • No viewings if rooms are empty
  • No pro-active maintenance (such as decorating or carpet replacement)
  • Only essential repairs will be carried out, where it would be dangerous to leave the issue unattended.

We are reducing the number of people sharing a kitchen to a maximum of 8.

  • We will ensure that we adhere to the most current guidelines issued by Public Health England.
  • Hand sanitising stations will be inside the entrance to every building.
  • We will clean kitchens and communal bathrooms once a week, using sanitising spray.
  • Sanitising Kits will be provided in all kitchens so students can maintain hygiene levels, in between the times staff clean the kitchens.
  • Our cleaning products (both those we will use, and supply to you in Sanitising Kits) are recommended as effective bactericidal cleaners for all catering, healthcare & other hygiene critical areas to the British and European Standard of BS EN 1276. It is fragrance free and non-tainting.
  • Before you arrive, mattress protectors will be laundered in house and then placed in each unoccupied bedroom.
  • We directly employ our domestic team, meaning we are able to ensure they maintain our high standards of hygiene and cleanliness.
  • Our staff are trained to maintain social distancing and are provided with appropriate personal protective equipment (PPE).
  • We have robust processes in place for our staff to let us know if they are showing symptoms and cannot come in to work.
  • Our team will focus on cleaning and disinfecting frequently-touched objects and surfaces in communal areas to help prevent the spread of the virus. Please note that cleaning routines and rubbish removal may be subject to change. 
  • We are sure that you will appreciate that, from time to time, these cleaning and maintenance services may be interrupted or subject to change at this difficult time, e.g. if staff themselves are required to self-isolate.
  • We are allowing one helper per student during the move-in period. Please find out more about move-in day here, if you’re an undergraduatepostgraduate or parent.
  • Signage and floor markers will be in place where necessary to remind you to social distance.
  • Halls common rooms will be ready for you to study and relax while social distancing.
  • Students living on campus need to follow social distancing rules in the accommodation block areas that are outside of their households.
  • As our accommodation has many communal corridors and staircases, please try to avoid touching surfaces as much as possible, including the handrail, so that the spread of the virus is minimised. With this in mind and to help protect everyone, please try to avoid spending unnecessary time in communal accommodation areas, such as staircases and corridors. Please use the hand sanitiser inside the entrances when you enter and leave your building.
  • If you are self-isolating then please notify us via our student coronavirus notification form which can also be used to submit specific enquiries that require a University response.
  • If you ever wish to report an incident or concern, e.g. another student not following social distancing guidelines, please report it here. Please know that the University will take these reports incredibly seriously; the University will take disciplinary action against anyone who puts others at risk.

To protect all our residents, please note that guests and visitors won’t be allowed into any halls of residence for at least the first semester.

Please note that room moves will only be possible if they are agreed with the Student Accommodation Office before the start of each Semester. If agreed, they will start from the beginning of the Semester.

  • The team is available via email and telephone calls during normal office hours
  • Please note that if you need to see a member of staff, you will need to make an appointment. We will let you know how to book an appointment in due course.

Resident Advisers (RAs) will work you and your flatmates to create a compulsory ‘social agreement’ in the first few weeks, which will cover Covid-19 guidelines (and what happens if a student doesn’t follow them), as well as other ways you will create a happy, safe environment to live in together. Your RA will be in touch with you about this.

  • If you spot that something isn't working as it should, please log this via Service Deskin the usual way - the sooner we know about it, the sooner we can fix it. 
    • Log in to Service Desk
    • Choose the 'Accommodation' tile
    • Choose 'Request a repair' (and choose the type) from the options on the right
    • Complete and submit the form
  • Please contact Security about any emergency maintenance requests outside normal working hours.  You can find details of what issues are classified as an emergency on this Accommodation web page.

Frequently asked questions

Students in halls of residence who develop symptoms of Covid-19 should self-isolate in their current accommodation for 10 days. If you are sharing accommodation with others, you should all self-isolate for 14 days. You must contact the university using this student coronavirus notification form, to inform us of your situation. The university will then support you.

Self-isolation means that you cannot leave your accommodation for any reason. You should remain in your student accommodation and should not attempt to return home. 

If you are living in hall of residence with someone who has symptoms of Covid-19, all students in that household should self-isolate for 14 days. You must contact the university using this student coronavirus notification form, to inform us of your situation. The university will then support you.

Self-isolation means that you cannot leave your accommodation for any reason. You should remain in your student accommodation and should not attempt to return home. 

 

Yes, if you have a concern about another student, please report it here. Please know that the University will take these reports incredibly seriously; the University will take disciplinary action against anyone who puts others at risk.

A household is an area where students share a specific kitchen or bathroom. If you are in shared accommodation which fits these criteria, then everyone who shares your kitchen or bathroom must self-isolate along with any students showing symptoms for 14 days.

Self-isolation means that you cannot leave your accommodation for any reason.