Electronic Resources Technical Support Form

If you are experiencing a problem accessing our electronic resources please report it by completing this form. This will help us to identify common problems and raise specific issues with our suppliers.

Your Details:
Name:*
Job Role:
Email:*
Tel No:
Organisation:* Department / School:
1. What electronic resource did you have a problem with ?

Add more details regarding the eresource, ejournal or article you are trying to access:
2. Have you successfully accessed this eresource before ?
3. Where was the computer you used ?
4. Which login details were you using to access this resource?
5. Where did you link to this resource from?

Please copy the website address here if you think it might help:

6. What happened? Please describe what you were trying to do and what happened.

7. If there was an error message please copy it here.

8. What steps have you already tried to resolve the problem ?

9. Anything else you think we should know ?

*Denotes a mandatory field

This report will be sent to the eresources librarian for investigation.