Disability support and inclusion

We work with staff across the University to provide you with the individual support you need whilst you are studying at Keele.

Getting in Touch

You can get in touch with us in the following ways:

  • By email: support.dsi@keele.ac.uk
  • By phone: +44(0)1782 734481 - if you need advice from one of our specialist advisers, we’ll arrange a call back for you
  • Through our online form
  • Book a virtual appointment with a DSI adviser - through Microsoft Teams. Access Teams by going to office.com, entering your Keele IT username/password, and choosing 'Teams'.
  • At a Disability Support and Inclusion (DSI) drop in at the Student Services Centre: Tuesday 5-7pm, Wednesday 11am-3pm, Thursday 5-7pm. **Please note that evening drop ins will resume from the 26th September. There will be extra drop ins during the first few weeks of term as listed below. 

If you are booking a virtual appointment, please note that each Faculty has a designated Disability Adviser.

  • Humanities, Social Sciences and Apprentices - book your appointment with Jane Wilkinson
  • Medicine, Health Sciences and the Vet School - book your appointment with Claire Phillips
  • Natural Sciences and Foundation Year courses - book your appointment with Emma Coupe

Additional drop in support

From 18th September 2023 we will be offering extra drop-in sessions with our Disability Advisers for the first few weeks of term.

These will take place in the Student Services Centre in Tawney Building. 

You do not need to make an appointment for a Drop-In session but you do need to bring your Student Keele Card with you. 

  Monday Tuesday Wednesday Thursday Friday
Welcome week 18th September, 2pm-4pm 

19th September, 10am-12pm 

20th September, 11am-3pm 21st September, 2pm-4pm  22nd September, 10am-12pm
  25th September, 2pm-4pm 

26th September, 10am-12pm and 5pm-7pm

27th September, 11am-3pm 28th September, 10am-12pm and 5pm-7pm 29th September, 1pm-3pm
  2nd October, 1pm-3pm  3rd October, 10am-12pm and 5pm-7pm 4th October, 11am-3pm 5th October, 10am-12pm and 5pm-7pm 6th October, 1pm-3pm

From 9th October, our usual drop ins will resume, and if you cannot attend a drop in you can contact the DSI team via the ways listed above. 

Meet the DSI Team

Here are your dedicated Disability Support and Inclusion (DSI) team.

Each Disability Adviser is assigned to a Faculty and ensures that students have a named point of contact and consistent advice and support is provided. They can discuss support arrangements and help students to access resources and adjustments for any disability related support. 

Ruth Hodkinson

Ruth Hodkinson
Head of Student Accessibility and Inclusion

Nicola Keeling

Nicola Keeling
Disability Support Manger

Emma Coupe

Emma Coupe
Disability Adviser for the Faculty of Natural Sciences and Foundation Year

Claire Phillips

Claire Phillips
Disability Adviser for the Faculty of Medicine and Health Sciences and the Harper and Keele Vet School

Jane Wilkinson

Jane Wilkinson
Disability Adviser for the Faculty of Humanities and Social Sciences and Apprenticeships

Jo Hunter

Jo Hunter
Student Accessibility and Inclusion Triage Officer

Jan Davenport

Jan Davenport
Student Accessibility and Inclusion Triage Officer

Rachel Cooper

Rachel Cooper
Student Accessibility and Inclusion Team Administrator

Frequently Asked Questions (FAQs)

A disability is a physical or mental difficulty which has a substantial and long-term adverse effect on a person’s ability to carry out day-to-day activities. This may include: Specific Learning Difficulties (e.g. Dyslexia, Dyspraxia, ADHD), Medical Conditions (e.g. MS, ME, Diabetes, Epilepsy), Blind/ visually impaired, Deaf/ hearing impaired, Mental Health, Mobility and Autistic Spectrum.

If you are not sure whether you may be eligible for support, please contact us and see more information on our webpages

Yes, so that we can look at what support could be put in place for you, we will firstly need to see a of a copy of any medical evidence that you have and / or a diagnostic report which is the assessment that you may have already had to identity a specific learning difficulty.  Please ensure that the evidence is written by your GP or a suitably qualified medical professional and details how this impacts on your day-to-day life.

If you are awaiting medical evidence, please contact us and we will discuss support while you wait for this.

Yes, we will notify the appointed Disability Inclusion Tutor (DIT) in your School of your disability and support needs in order to provide you with support. You can find out who your DIT is here.

Disabled Students Allowance (DSA) is support to cover the study-related costs you have because of a mental health problem, long-term illness or any other disability. You can apply through the government website and there is more information on our webpages . You can also book an appointment with your designated Faculty Disability Adviser if you need any help completing the application.

If you are not entitled to DSA, please do contact us and we can look at what support may be available for you.

You may suspect that you have a Specific Learning Difficulty (SpLD) for a number of reasons, such as struggling with the amount of reading expected on your course, feeling unable to organise your time, or having difficulties organising and writing your assignments.

Upon request, we can give you the details of an Educational Psychologist to arrange a diagnostic assessment and how to book an appointment with them. Please email support.dsi@keele.ac.uk to request these details.

A diagnostic assessment will determine whether or not you do have a SpLD and with a confirmed diagnosis of an SpLD, this will give you access to additional support and possibly DSA. If you feel you would benefit from prescribed medication you would need to seek further advice from your GP. Occasionally, an assessment will result in no SpLD being identified. 

We understand that there may be times when you need us to discuss your disability and the support you require with a parent or guardian. We can do this but we need your permission.

You can do this by completing this form on the Self Service Portal . You will be asked to provide details for one person that we will be permitted to share your information with. In order for the form to open from the about link, you must first be logged in to your Keele account (KLE).

We will not discuss anything other than your disability and your disability support and please remember to advise us immediately should your decision to share your personal information with this nominated person change. 

You can help them to apply for the Disabled Students’ Allowance (DSA) and encourage them to contact the Disability Support and Inclusion team (DSI).

UK Universities are not permitted to release information about academic progress, attendance or anything else to do with their academic performance, with anyone other than the student themselves. It is their responsibility to keep their parents or guardians up to date with their personal progress.

'Consent to Share' permissions are there to enable a student to nominate an individual to discuss their disability / medical condition and the support package relating to this. Students can read more about 'Consent to Share' here. Alternatively, they can log into their Student Self Service Portal direct to complete the same online form.

There is support available from the Disability Support and Inclusion (DSI) team, and also from other teams such as Counselling and Mental Health Services, Student Support (Student Experience and Support Officers (SESOs)) and Residence Life Support. We do have an independent medical GP practice on campus where students can register for their health care needs. Starting University, away from usual support networks can be a stressful time. Please encourage your son / daughter to seek support and also review all the available information on our webpages.