Contact us

The Student Accommodation Office is located in the Tawney Building. Please note, the team is working remotely at present, in line with Government guidelines.  We are a friendly and helpful team who aim to make your stay at Keele as enjoyable as possible.


We currently encourage you to use the following ways of getting in touch with us:

Email us
Phone us Please try to email us before phoning us at the moment if your enquiry can wait a short time for us to respond - doing this will leave the phone free for the students who are in the most urgent need of support +44(0)1782 734152

Complete a form

Complete an enquiry form


For collections: Please arrange a time for key collection by emailing

For returns: Please email  to advise us when you plan to deposit your keys.  Keys should be left in the Key Drop Box in the Darwin Building (on your left as you enter the building).


Other useful contacts:

Maintenance: you can report non-emergency maintenance issues at You can find further information at

Accommodation Fees/Invoices: the Income Office are able to help with payment queries at or 01782 - 734324 / 733152 / 734323 / 733052.  If you have a query regarding the cost of your room, contact the Student Accommodation Office.

Issues with other students in your accommodation: If you are having problems with your housemates or noise, you can contact Residence Life for help at 01782 733004 or make an appointment


UUK Code of Practice

Keele University accommodation is approved by the Universities UUK Code of Practice, which aims to ensure that students enjoy good quality accommodation. All of our residences must comply with the regulations set by the Universities UK (UUK) Code of Practice for the Management of Student Housing.

Universities UK (UUK) Code of Practice for the Management of Student Housing