International students arrival

If you are an EU or overseas student, then this is the section for you. Take a look at the information below to find out everything you need to know about arriving and enrolling at Keele.

Passport control

Once you arrive in the UK and enter the airport building, you will go through ‘Passport Control’.  You will have two options; you should choose the route for ‘Other Nationalities’ unless you are an EU/EEA citizen.

You may be instructed to use an e-gate when going through passport control. Please ensure you DO NOT use an e-gate if you are entering the UK as a short term student (up to six months) as you will not gain the necessary permission to study.

If you are entering as a Tier 4 student and your passport is not stamped you should retain your flight boarding pass to show at enrolment.

If you have valid entry clearance (a visa), and you are refused entry to the UK, you are entitled to remain here until your appeal has been heard.  You should ask the Immigration Officer to contact the British Council Desk staff who can offer assistance.

If do not have valid entry clearance (a visa) and are refused entry to the UK, then you may have to leave the UK immediately or be given temporary admittance to the UK for a short period.  


There will be three exits to choose from – the RED exit, the GREEN exit and the BLUE exit.

RED EXIT – Use this exit if you are carrying any prohibited or restricted goods, or have more than the allowance of duty free goods.  The HM Revenue and Customs website has information about what you can and cannot bring to the UK. If you are unsure about which exit to take, or any of your luggage contents, you should choose the red exit.

GREEN EXIT – Use this exit if you have no prohibited or restricted goods, and are within your allowance of duty free goods.

BLUE EXIT – If your journey started in a country within the European Union, and you are not carrying any prohibited or restricted goods, then you should use the Blue exit.


Lost luggage

If your luggage is lost, the important thing is not to panic!  Follow the steps below and inform International Student Support when you arrive on campus:

  • Wait at the baggage claim until all luggage from the flight has come through. Check around the area too as it could have already been unloaded if your flight was delayed.
  • Go to luggage enquiries / the help desk / the airline desk and tell the staff that your luggage has not arrived.  They will then ask you for:
  • Your flight ticket with flight details and attached luggage receipt
  • A description of your missing luggage
  • Your address in the UK (if you don’t yet know, then give the following address; International Student Support, Student Services Centre, Tawney Building, Keele University, Staffordshire, ST5 5BG)
  • Once the member of staff has all your details, they will explain the procedure of getting your luggage back and also give you a reference number and a telephone number or website address to contact for any news.

The staff may be able to tell you where your luggage is at the moment, or they may ask you to wait for this information.

DO NOT leave the airport before completing this procedure, as otherwise you will not receive your luggage and you will not be able to apply for compensation.

At selected times of the year, International Student Support operates a FREE Meet and Greet airport collection service for all new international students who are arriving in the UK for the first time.

Further information about the service is available on the Plan Your Journey section.

Please contact International Student Support at for help and advice. 

You may need to register with the Police when you arrive in the UK (you can check on your visa application decision letter to see whether this is required). As there is a requirement to do this within 7 days of arriving in the UK, Student Services have arranged for Staffordshire Police to visit the Keele University campus so students can complete the registration.

Please contact Student Services for more information and advice.

If you have applied for a Tier 4 Visa to study at Keele, you will need to collect your BRP card once you have arrived in the UK. During the Visa application process you will have selected a pickup location. If you used the code 2HE542 for Keele University, you should be able to collect your BRP Card when you enrol. If you did not use this code then you will need to make your own arrangements to pick up your BRP card at the collection location stated in your Visa Application Decision Letter from the UK Home Office.

If you are arriving at Keele via the Meet and Greet Airport Collection Service, our friendly Welcome Ambassadors will help you as you collect your keys and move into your accommodation on campus.

If you are arriving independently, please make your way to the Accommodation Office in Barnes to collect your room keys. If you will be arriving on campus during the evening or night-time, please make your way to the 24-hour security office in the Darwin Building.

You will need to have your Accommodation Boarding Pass in order to collect your keys to your campus accommodation. Don’t forget to print this after you have completed your online accommodation induction. You will find this on the Accommodation Portal on the KLE.

We have some special sessions just for international and EU students during International Welcome.  They are designed to help you to feel at home at Keele as quickly as possible, be prepared for your learning journey and to get to know your fellow students from across the globe.

If you are a new student living in campus halls of residence you will be required to attend a compulsory halls welcome talk to provide you with further guidance on living in halls. Please check back to the Welcome events page, or Keele Whats On app, for further information about when your talk will be.

Keele University’s secure wireless connection eduroam gives you access on campus, in the halls of residence and teaching buildings. Look for eduroam in your Wifi network list and connect by using your Keele IT account details as the username and password.

For more information please see our IT support information.