International students arrival

If you are an EU or overseas student, then this is the section for you. Take a look at the information below to find out everything you need to know about arriving and enrolling at Keele.

Passport control

Once you arrive in the UK and enter the airport building, you will go through ‘Passport Control’.  You will have two options; you should choose the route for ‘Other Nationalities’ unless you are an EU/EEA citizen.

If you have valid entry clearance (a visa), and you are refused entry to the UK, you are entitled to remain here until your appeal has been heard.  You should ask the Immigration Officer to contact the British Council Desk staff who can offer assistance.

If you are a non EEA or Swiss National and are refused entry to the UK and you have no entry clearance, then you may have to leave the UK immediately or be given temporary admittance to the UK for a short period.  


There will be three exits to choose from – the RED exit, the GREEN exit and the BLUE exit.

RED EXIT – Use this exit if you are carrying any prohibited or restricted goods, or have more than the allowance of duty free goods.  The HM Revenue and Customs website has information about what you can and cannot bring to the UK. If you are unsure about which exit to take, or any of your luggage contents, you should choose the red exit.

GREEN EXIT – Use this exit if you have no prohibited or restricted goods, and are within your allowance of duty free goods.

BLUE EXIT – If your journey started in a country within the European Union, and you are not carrying any prohibited or restricted goods, then you should use the Blue exit.


Lost luggage

If your luggage is lost, the important thing is not to panic!  Follow the steps below and inform International Student Support when you arrive on campus:

  • Wait at the baggage claim until all luggage from the flight has come through. Check around the area too as it could have already been unloaded if your flight was delayed.
  • Go to luggage enquiries / the help desk / the airline desk and tell the staff that your luggage has not arrived.  They will then ask you for:
  • Your flight ticket with flight details and attached luggage receipt
  • A description of your missing luggage
  • Your address in the UK (if you don’t yet know, then give the following address; International Student Support, Student Services Centre, Tawney Building, Keele University, Staffordshire, ST5 5BG)
  • Once the member of staff has all your details, they will explain the procedure of getting your luggage back and also give you a reference number and a telephone number or website address to contact for any news.

The staff may be able to tell you where your luggage is at the moment, or they may ask you to wait for this information.

DO NOT leave the airport before completing this procedure, as otherwise you will not receive your luggage and you will not be able to apply for compensation.

At selected times of the year, International Student Support operates a FREE Meet and Greet airport collection service for all new international students who are arriving in the UK for the first time.

Click here to register for the June 2019 Meet and Greet airport collection service (open 17 May - 12 June 2019).

Please contact International Student Support at for help and advice. 

You may need to register with the Police when you arrive in the UK (you can check on your visa application decision letter to see whether this is required). As there is a requirement to do this within 7 days of arriving in the UK, Student Services have arranged for Staffordshire Police to visit the Keele University campus for the purpose of this registration.

Please contact Student Services for more information and advice.

Enrolment will take place in Chancellor's Building, CBA 1.023 at the following time:

  • International, EU and visiting student enrolment: Thursday 17 January 2019, 12:15-15:00

The Enrolment team will guide you through this process, at the end of which you will be issued with your Keele Card. If we have not yet received a photo from you then you will be issued with your Keele Card once we have taken your photograph.

It is important that you bring the following documents:

  • Your passport/national ID card and Visa
  • Copy of UK Home Office decision letter (if applicable)
  • Original qualification documents.

If you have applied for a Tier 4 Visa to study at Keele, you will need to collect your BRP card once you have arrived in the UK. During the Visa application process you will have selected a pickup location. If you used the code 2HE542 for Keele University, you should be able to collect your BRP Card when you enrol. If you did not use this code then you will need to make your own arrangements to pick up your BRP card at the collection location stated in your Visa Application Decision Letter from the UK Home Office.

If you arriving at Keele via the Meet and Greet Airport Collection Service, our Welcome Ambassadors will help you as you pick your keys and move into your accommodation.

If you are arriving independently, please make your way to the Accommodation Office in Barnes where our Welcome Ambassadors will be happy to assist and direct you. If you will be arriving on campus during the evening or night-time, please make your way to 24-hour Security in the Darwin Building.

You will need to have your Accommodation Boarding Pass in order to collect your keys to your on campus accommodation. Don’t forget to print this after you have completed your online accommodation induction. You will find this on the Accommodation Portal on the KLE.

We have some special sessions just for international and EU students during International Welcome.  They are designed to help you to feel at home at Keele as quickly as possible, be prepared for your learning journey and to get to know your fellow students from across the globe.

The Welcome Conversations sessions on Thursday 17 January include a welcome to Keele and the chance to talk with new and existing international and EU students.  You will explore what it means to be an international student at Keele and in the UK and get an idea of the experiences to come.

The sessions continue on Friday 18 January with an interactive workshop looking at what you and your peers think about starting your academic life at Keele.

Keele University’s secure wireless connection eduroam gives you access on campus, in the halls of residence and teaching buildings. Look for eduroam in your Wifi network list and connect by using your Keele IT account details as the username and password.

For more information please see our IT support information.