The opportunity to work in industry on an applied company research project was the highlight of the course

The applied company research project was made possible through Keele Research and Innovation Support Programme (KRISP). KRISP is designed to support businesses that are thinking about, or are currently in the process of, developing a new product, process or service. Not only did this provide me with invaluable ‘hands on’ experience in industry, but I also got paid for my expertise. I chose this instead of a dissertation. My ACR project was with the organisation Swan Physio Ltd, which is a small independent physiotherapy business. The project entailed redesigning and mapping out the administrative processes within the business to make them more accessible/transparent and run more smoothly and efficiently. This enabled the identification of many errors which had been made. In addition, they were able to train new members of staff to undertake the administrative tasks a lot quicker and easier, to provide a better service to their customers. In terms of assessment, I was given a 'score' from the organisation for my performance, I presented the outcomes of my project to academic staff at Keele and the organisation, wrote a reflective essay based on my personal development throughout the project, and also wrote a long report based on an aspect of the project which I found particularly interesting.