FAQ's

Need a quick answer? Take a look through our Frequently Asked Question list

Can I take time out from my course?

Yes it is possible to take a period of Leave of Absence from your course. This would usually be for either a semester or a year. You need to have a reason for taking this break though! This can be either for medical reasons, maternity, personal problems, financial difficulties, work placement or to change course.

How do I sort out Leave of Absence?

In the first instance talk to your Personal Tutor or a member of staff in your School about the implications of taking this time out and if you would need to repeat a period of study. Then attend a drop-in in the Student Services Centre to discuss the practical implications of your request with them. Once you have decided that this is what you want to do, complete the online Leave of Absence Request Form on Evision and upload appropriate supporting evidence. This request will then be approved by staff in your Academic School and Student Services. Once it has been approved you will get email confirmation. 

 

To find the Leave of Absence Request Form go to https://students.keele.ac.uk/ then 'The Office' -> 'eVision' -> 'Course Module Details' -> 'Leave of Absence Request'

What are the implications of taking Leave of Absence?

Your funding body will be notified and your funding will be suspended while you are on leave. However, you do not pay any tuition fees while you are on leave and you can also be reimbursed for any up front accommodation fees you have paid once you have vacated your room and returned your key. You do have to leave university accommodation within 28 days of your Leave of Absence being finalised. You can still access your Keele email though so you should continue to check that while you are on leave.

I’m coming back from Leave of Absence. What do I need to do?

While you are on Leave of Absence continue to check your Keele email for important information. Keep in touch with your Schools for information about module choices and module information. Also don’t forget to apply for accommodation by the deadline if you want to be on campus on your return from Leave of Absence. For more information about applying for on campus accommodation please visit the Accommodation Services webpages

Two months before your return from Leave of Absence you will be sent a task in Evision to confirm if you intend to resume your course. If you went on Leave of Absence on medical grounds you will also need to upload medical evidence confirming that you are fit to resume your course. This will be shared with Dr O Byrne, the University Medical Officer at the Health Centre who will check if you are now fit to resume your course. He may contact you if he needs further information or needs to discuss this with you.  

If you went on Leave of Absence for other reasons you will be contacted by email by the Student Records Office who will tell you what you need to do to reregister.

I’m thinking of leaving Keele. Who should I talk to?

You can talk to your Personal Tutor. If you are in Halls you might also want to talk to a member of the Residence Support Team. You should also come to one of the Student Services drop-ins to talk to a member of staff. They will be able to discuss different options with you, for example support for any difficulties you are having, taking some time out or even changing course.

I’m sure I want to leave so what do I do?

If you have already talked to your Personal Tutor, come to the Student Services drop-ins and see a member of staff to discuss the practical implications of this. You will also need to complete an online Withdrawal Form which is available on Evision. Once you have done this we will then contact everyone else who needs to know. If you live in university accommodation you will need to leave your room within 28 days of completing your withdrawal form. You must also return your keys to Student Accommodation Services as you will be liable to pay fees until the key is returned. You must make sure that you do complete a Withdrawal Form as until this has been processed by the university you will also remain liable to pay tuition fees to Keele. Once your Withdrawal has been processed any Student Funding Bodies will be notified.

To find the Withdrawal Form go to https://students.keele.ac.uk/ then 'The Office' -> 'eVision' -> 'Course Module Details' -> 'Withdrawal Form'

Can I change course?

It is possible to change course at certain times of year if you meet the entry requirements, there are spaces on the course or you have done enough credits in that subject. The information on the electives pages outline how many credits you need for the different types of degrees available at Keele. All course changes are subject to approval by the new subjects so the best place to start would be by talking to your Personal Tutor and then the Course Directors in the subject you would like to change into. However, some professional courses such as Social Work, Pharmacy, Nursing and Midwifery, Medicine and Physiotherapy require students to apply directly onto these courses.

When can I change course?

You can change course in the first three weeks of Semester 1 and 2 in Years 1 and 2. It may also be possible to change at the end of Year 1 or Year 2 if you have done enough credits in the subject you wish to change to. Some course changes do require you to repeat a year of study so that you can take core modules and pass enough credits for that course combination. If you do wish to change course at the end of the year please make your request as soon as possible to allow time for it to be processed. 

How do I change course?

The first thing to do is discuss your request with your Personal Tutor and also talk to the Course Director of the subject you wish to change to. If they can accept you and you have enough credits you can submit your course change request through Evision. Go to the Course / Module Details page then click on the Request Course Change Tab. Make sure you check that you have enough credits, then complete and submit the form. Your request will then be considered by Course Directors and the Student Services Team. You will get an email once a decision has been made. You will also be able to check the progress of your request through Evision.

If you have any general queries about changing course you can email coursechanges@keele.ac.uk but use Evision to make the Course Change Request.

Can I do a Major/Minor course?

First check in the prospectus or online to see if the course you want to specialise in is available as a Major option. This is not possible for all courses. Then check that you have the required number of credits to make this change. The information on the  electives pages provides some very clear information about the credits you require for Major / Minor courses. You should then discuss this Course Change Request with the Course Directors. If they agree to this change and you have enough credits you can then Request a Course Change through Evision. Go to the Course / Module details page then click on the Request Course Change Tab. Complete the form, check your credits then submit. Your request will then be considered and you will receive an email notification. You can also check the progress of your request through Evision.

If you have any general queries about changing course email coursechanges@keele.ac.uk.

But please use Evision to submit your Course Change Request.

Many students request to change to Major/ Minor courses at the end of the academic year. Please make your request as early as possible.

I'm struggling with my assignments. Where can I get help?

You can ask your lecturers for subject specific advice and guidance and you can ask us for general support towards optimising your study skills. We support learning development via workshops, one-to-one’s, mini group tutorials and online study support materials. To find out more about our provision and services, see our Student learning pages.

I find exams particularly difficult. What can I do?

Again you should talk to your lecturers for subject specific advice and get some feedback from them about any exams which you have done. You might also want to access support from the Student Learning Team. You can see how we offer support via our  web pages.

I have a disability. Can I get support?

You should make an appointment to see an adviser in Disability and Dyslexia Support services to discuss this.

I was ill during my exam period. What should I do?

You need to complete an ‌online Extenuating Circumstances Form through Evision and also upload supporting evidence. Your request will then be considered by your Schools and you will be notified of their decision. 

To find the online Extenuating Circumstances Form go to https://students.keele.ac.uk/ then 'The Office' -> 'eVision' -> 'Course Module Details' -> 'Extenuating Circumstances'

For more information on Extenuating Circumstances click here.

I have had some problems this year which may affect my performance in my assessments. What can I do?

You need to complete an ‌online Extenuating Circumstances Form through Evision and also upload supporting evidence. Your request will then be considered by your Schools and you will be notified of their decision. 

To find the online Extenuating Circumstances Form go to https://students.keele.ac.uk/ then 'The Office' -> 'eVision' -> 'Course Module Details' -> 'Extenuating Circumstances'

For more information on Extenuating Circumstances click here.

I've failed my exams. What can I do?

Don’t panic. There are resit opportunities for most exams and you will be sent information about this. However, there are only resit opportunities for Level 6 modules if students have been allowed an exceptional resit due to Extenuating Circumstances. Your marks for resits will be capped at 40 % for undergraduates and 50% for postgraduates. If at the end of the year you have not passed enough modules to be allowed into the next year of study, you may be offered a repeat period of study. You will be emailed about this in the summer.

For further advice about your options you can talk to your Personal Tutor, staff in your Academic Schools or contact Student Services.

Can I appeal my results?

In certain cases you can submit an appeal. However you can only appeal on the grounds of either extenuating circumstances not previously known to the Exam Board or Procedural Irregularity. In the case of extenuating circumstances you will have to explain why you did not disclose these circumstances at the time. You will also have to provide independent supporting evidence.

Can I repeat a year of study?

A repeat year of study may be recommended by the Exam Board if you have not passed enough modules to be allowed into the next year of study. You will be sent an email about this when you get your results if this is an option available to you. Some professional courses may not allow this option.

Sometimes if you wish to change course you may be required to repeat a year of study.

If you take a period of Leave of Absence you may also be required to repeat a period of study.

I am feeling stressed and anxious. Who can I talk to?

There are many different people you can talk to for advice and support. You could start by talking to your Personal Tutor. If you live on campus you could also talk to your Residence Support Assistant. You might also want to make an appointment to see one of the university Counsellors in the Counselling and Mental Health service or you could talk to one of the university’s chaplains.

What is plagiarism and how can I avoid it?

Plagiarism is using other peoples work, research or words, and presenting it as your own. Plagiarism can be an intentional act. This is when the student knowingly passes off someone else’s work as their own. But it can also happen accidentally and sometimes it is either a lack of knowledge or a misunderstanding about academic conduct, expectations and referencing conventions. Please see this Student guide to plagiarism regulations for more information.

To avoid plagiarism you must adhere to a relevant referencing convention. All referencing should be accurate and consistent. To access advice about referencing, speak to one of your module leaders and find out what guidance is available within your programme. Alternatively, one of our learning developers can discuss referencing with you or you could tap into our electronic resources to access advice online. We also run workshops on this topic. Take a look at our Student learning pages to find out how you can access this help.

What is collusion?

Collusion is another form of academic dishonesty and is more commonly referred to as copying or cheating. Collusion is suspected when two or more students hand in work that looks very similar to each other. As with plagiarism, collusion is taken very seriously and penalties apply when it is detected. See this Student guide to plagiarism regulations for further details. We have further resources about collusion and plagiarism. Go to our  pages to find out how to access them.