Additional preparation information for international students

Find out about our international support package.

Free airport transfer service

As part of the International Support Package, we are offering all international fee-paying students a free airport transfer service. This is available to both new and returning international students.

This service is available from Manchester International, Birmingham International and London Heathrow airports only. The service is also available from UK quarantine hotels for any student that has paid for and completed managed quarantine following arrival from a Red List country. Students wishing to take advantage of this service MUST register in advance by completing the booking form below. The information you provide on the form will be checked by a member of staff and an email will then be sent to you confirming your registration.

Transfer will be by taxi and instructions on how to access the service upon arrival in the UK will be sent in the confirmation email. Please note that we require at least 48 hours' notice of your arrival. Registration forms submitted within 48 hours of arrival will not be processed, and you will not be registered for the service.

Airport Transfer will begin on the 11 September 2021 and end on 31 October 2021.

Registration will open soon on this page. 

We reserve the right to withdraw the service offer at any time.

We look forward to welcoming you to Keele!

If you need to talk to someone, whether it’s about your studies or life outside of them, we have a Student Experience and Support team based within your Faculty to support you, including a member of the team dedicated to every School. There is also specialist visa and immigration advice and support also available from the Immigration Compliance Team.  

These teams are part of Student Services, working closely with teams such as Counselling and Mental Health, Disability & Dyslexia, and Chaplaincy to ensure all students can easily access the support they need.

Visit this web page to find out about the team in your Faculty and how you can get in touch with them. 

You will need to apply for an appropriate visa prior to coming to Keele to study. You can find further information about how to apply for your visa on the Immigration Compliance web pages.

If you have applied for a Tier 4 Visa to study at Keele, you will need to collect your BRP card once you have arrived in the UK. During the Visa application process, you will have selected a pickup location. If you used the code 2HE542 for Keele University, you should be able to collect your BRP Card from Keele University. You will be emailed once we have received your BRP card from the UK Home Office UKVI and you will be given instructions on when and how you can collect it - this will be after you have enrolled online.

If you need to self-isolate/quarantine when you arrive in the UK, your BRP collection will be after the 14 day period. You might find this UK Home Office information useful regarding how to self-isolate when you arrive in the UK.

You will be emailed with a specific individual time slot and location to collect your BRP card, this will be outside of any timetabled teaching events. If you cannot make this time slot, feel unwell or believe you have Coronavius symptoms then we will rearrange your time slot with you.

We understand that you will want to collect your BRP card as soon as possible but the UK Home Office (UKVI) understand that your safety is paramount and will not punish you for collecting your BRP after the self-isolation/quarantine time period.

The UK Home Office (UKVI) is encouraging all students to collect their BRP cards from their University, rather than using the Post Office, as the University will be able to inform you when your BRP card is ready for collection and you can avoid unnecessary travel, queuing and we can help to ensure appropriate social distancing can be maintained.

If you have any queries or concerns about collecting your BRP card or need to see a copy of it please contact Immigration Compliance by emailing

If you did not use the 2HE542 code, then you will need to make your own arrangements to pick up your BRP card at the collection location stated in your Visa Application Decision Letter from the UK Home Office.

Like all students you will need to engage with your programme, attending scheduled learning and teaching events (as shown on your timetable and advised by your School).

If you hold a Tier 4 (General) Student Visa that is sponsored by Keele University, we are required to monitor your engagement and attendance by the UK Home Office. Please be aware that if you do not participate, engage with, or attend your programme, then we will have no choice but to terminate your studies. This may mean the cancellation of your visa.

Your student visa may also be cancelled in the following situations:

  • Failure to arrive and enrol on time for the start of your course
  • Changing your course when it is not allowed under the UK immigration rules
  • Withdrawing from, deferring or suspending your studies
  • Absences from any part of your course (without prior agreement)
  • Failure to attend a Compulsory Checkpoint - you will be notified of these during the academic year
  • Failure to pay fees to the University, including tuition fees and accommodation charges
  • Your studies being terminated by Keele University, including academic failure
  • Failure to abide by the University's rules and regulations
  • If you will be starting your programme by distance learning before you travel to the UK: If you do not engage with your programme through distance learning, then the UKVI require the University to cancel your CAS / Visa, meaning that you will not be able to travel to the UK or continue with your programme.

Please note that this is not an exhaustive list of what can cause a student to be withdrawn from the University, but guidance for you to consider.

For further information relating to your responsibilities to the University in terms of your visa application, please visit our Immigration web pages.

If you are a new student living off-campus this year and not in University accommodation, you are eligible to register for the Airport Transfer Service explained above.  Once your registration is confirmed, it will be arranged for the service to take you to your off-campus accommodation, providing that it is within 5 miles of the University.  
Please note that it is not possible for students living off-campus to complete their 14 days of self-isolation in University accommodation.  You must quarantine in your off-campus accommodation and only come onto campus once your 14 days of self-isolation has been completed and if you do not have any symptoms of Covid-19. Find out more about what to do if you have coronavirus symptoms