Student Loans Company

Once you have enrolled/re-registered with the University your student loan will be released into your account within 3-5 working days.

Ensure that you have signed and returned your declaration. This can take up to 5 working days (dependent on the time of year) to be processed by the Student Loan Company.

If Keele University was not your first choice of institution

Your student loan may be delayed if your payment schedule does not state Keele University. Please contact the Student Loan Company on 0845 300 5090 (opening hours Monday - Friday 8am - 8pm, Saturday & Sunday 9am - 5:30pm) to change these details. Once you have received your new payment schedule stating Keele University you will then receive your loan, again within 3-5 working days.

If you are still having difficulties

Please visit the Student Services Centre in the Tawney Building. You must bring your student support number (provided by the Student Loan Company-starts SFDU) and any other relevant information.