Welcome to the Keele University School of Medicine Student Support Service

We recognise that all student doctors are likely to have difficulties at some stage of their training. There may be a problem with work on the course, with adjusting to the expectations of how a doctor should behave or personal problems, such as health, money or relationships. These are, of course, challenges which any of us can face.

Keele University School of Medicine has its own Student Support service to build on its reputation as a provider of a friendly, supportive environment in which to study medicine. This service has been highly commended by the GMC.

What is the aim of the service?

The Student Support service aims to provide friendly, confidential help to any student who experiences particular difficulty during their studies in the School of Medicine at Keele University. Much of this help is already available within the University and the NHS but can be apparently daunting to access. The service aims to create an easy pathway into the care provided within the University and the NHS, to enhance that care and to identify and try to rectify areas where help is inadequate.

How will I know where to find it?

The service aims to be as widely accessible as possible and so information about the service is available in a variety of formats. Students are sent regular e-mails regarding the service and this web page is continually updated with everything you need to know. Printed information is also on display at all sites. You will usually be able to see one of the team within a day or so.

The service is based at the School of Medicine on the Keele campus and is located on the first floor. There are tutors available at UHNM, Shrewsbury, and Stafford.

The administrators for the service are Jane Leech, Verity Willcocks and Beth Barlow on 01782 734674 (Keele campus).
Or you can email us at medicine.support@keele.ac.uk

Who will I be able to see?

The Student Support service is led by Dr Carol Gray. There are 5 Student Support Tutors:

  • Mrs Elizabeth Mitchell and Mrs Susan Allen at Keele
  • Mr Richard Morgan at UHNM
  • Dr Saskia Jones-Perrott at Shrewsbury
  • Mrs Sue Harris at Stafford

It is likely on many occasions that you will be directed by one of the Student Support staff to find further assistance in the University, from your GP, or from other organisations. Students with more complex problems may need to see a tutor on more than one occasion, and in exceptional circumstances may need a mentor for more intensive support.

What sort of help can I get?

Problems can occur in all aspects of life, so the following areas are just an example of where the service can help:

  • Academic and learning support
  • Health issues, both physical and mental
  • Disability support
  • Career advice
  • Personal and emotional problems
  • Advice on accommodation, finance, etc.

The service is particularly helpful if things are not going well and you do not know where to turn; we may be able to point you in the right direction. The service is a central information point, so we can help you to identify and find the assistance you need.

Is it confidential?

Yes, of course. We respect this and ensure the minimum numbers of people are involved in seeing or hearing any information you give us. File notes are kept with your permission as these can be useful to you and you can see these on request. These are NOT kept on your student file.

As this is a professional course, all students must be aware that in rare circumstances staff may have to break confidentiality if they believe patient safety is an issue.