Changes to our Click and Collect service

Over the past several months, your campus library has been working to support you however possible through these troubling times by offering resources and study spaces whenever possible.
We have not been recalling books which have gone overdue, or issuing fines, to help to minimise the number of people on campus and to help our students continue with their studies from wherever they are.
As the new academic year gets underway however, we are now in a position where we need to begin recalling loaned items so that core resources can be loaned to students who require access for this academic year.

From Monday 19 October we will begin recalling library books which are currently on loan.

How do I return an item?
If you are asked to return an item you currently have on loan, you will have 7 days to return it or you may incur a fine. Please consider your fellow students and return items as soon as possible.

If you are in campus accommodation and are verified as self-isolating, please return your items via a friend if possible and safe to do so. If this isn’t possible, please email us on library.help@keele.ac.uk to see what can be arranged.

If you live off-campus and are verified as self-isolating, or are living out of the area, where possible, please use our Freepost service. You can find out more about the Freepost service at https://www.keele.ac.uk/library/book-returns/

Can I recall books?
You will also be able to request items which are currently on loan, which will then be recalled and reserved for you to collect. You are able to request a maximum of five items.

As with all requests, we will email you when your item(s) is ready for collection, so please don’t come to the Library until you have had this confirmation.

Returned items will be quarantined for 72 hours to help to ensure the safety of our staff and students. We envisage that requested items will be available within 10 days, taking into account this quarantine period.

When you come to the Library to collect your items, please remember to bring your Keele Card with you.

If you live on-campus but are verified as self-isolating, we are looking at ways that books could be delivered to you, and will provide an update early next week.

If you live off-campus and are verified as self-isolating, please delegate access to a friend or relative to collect the book for you – they will need to bring your Keele Card with them. If you are not able to do this and in exceptional circumstances we will post the book to you.

The Library subscribes to a wide-range of online e-resources, which are available to you using your Library account. Go to the Library website to see what’s available.

Please see our updated FAQs for more details.