Library FAQs

From September 2021, you will need to bring your Keele Card or visitor card with you if you're visiting the Campus Library, in order to enter the building through our new entry gates. We've included some FAQs below about accessing the building now these gates are in place, but if you have further questions please get in touch with our team via library.help@keele.ac.uk.

The Library is currently open 24/7
Staffed hours:
Monday to Sunday 9.00 am – 8.00 pm

IT Service Desk - virtual support
Monday to Tuesday and Thursday to Friday 9am – 5pm, Wednesdays 10am - 5pm and closed at weekends.

Yes, if you have forgotten it or lost it, we can let you in but we will only do this three times and then require you to obtain a new card or ensure you bring it with you. You do need your card for other areas of the University so its important to keep it with you.

Book requests?
Current staff and students at Keele can request a book which is currently on loan to another student. You can request up to eight books. Please note that you cannot exceed your loan limit.

How do I use this service?
Go to Library Search and sign in using your Keele IT details.
You can then search for resources in the usual way and you are able to request up to eight items, providing you have not exceeded the loan limit.
More information is available at https://keele.ac.uk/library/usingthelibrary/borrowing.
We aim to have your requested books ready to collect within two working days, and we will hold them for you for three working days before returning them to the shelves if they are not collected.

What if I want a book that's out on loan?
You can request books out on loan in the usual way, but there may be at least a seven day wait for this, because we need to wait for the items to be returned by the current borrower.
You will receive an email when items are ready for collection

I've received an email saying a book has been requested and I need to return it. What do I do?
You need to return the book within 7 days or you may incur a charge. Please consider your fellow students and return items as soon as possible when asked.

Returning a book
You can return a book if you are in the Library via the self-service machine or pop it into one of our book boxes. There is a 24/7 external book bin to the left of the building, you don't need to come in to the building.

Can I book a study room?
We have four bookable group study rooms and a number of individual study rooms. These must be pre-booked before the day they are required. Please see room booking link.

I am not physically able to get up the external staircase. What should I do?
Please go to the accessible entrance to the left-hand side of the building and ring the bell. A member of staff will come to you and provide additional support. Please make sure you bring your Keele Card with you.

Can I use printers in the Library?
Yes, campus printers are available in the Library building.

Yes, we have silent study spaces on the ground floor and the top floor for those students who want to work in silence.

Unfortunately, as a result of COVID-19 the SCONUL Access Scheme remains suspended.

This means that we are unable to process new applications or renew applications, and that participating libraries are not accepting visitors from other libraries under the scheme.

Please contact the Special Collections Administrator h.burton@keele.ac.uk.

Most Library eresources can be accessed remotely using your Keele student login. Please use the links on the Library homepage or go straight to Library Search. Please contact us if you have any queries regarding online access. Many publishers are also opening up access to large parts of their collections, we will add these to Library Search as we become aware of them and Google Scholar is also a great place to search for these high quality academic free resources whilst working and studying from home.

The following browser plugins can also help locate great Open Access academic articles:
Kopernio
Unpaywall

We are still providing a virtual IT and Library enquiry service:

library.help@keele.ac.uk

it.service@keele.ac.uk

Or via Live chat.

The Inter Library Loan service is able to apply to obtain items from the British Library. Please contact library.help@keele.ac.uk for more information on how to apply.

Please contact us at library.help@keele.ac.uk with the full details of the journal and article title. If you are receiving an error message please screenshot this including the url/web address and include this in your email to help us quickly resolve your query.

Please email the Library at library.help@keele.ac.uk. Short term Loan laptops are available from the Library, please make sure you bring your Keele Card with you. Semester loan laptops are also available.

The Library's Digitisation Service is available, and academic staff can request digitised extracts (licence permitting) from essential and recommended course readings under the Copyright Licensing Agency (CLA) HE Licence. Email library.scanning@keele.ac.uk or use our online form. As the number of staff on duty in the Library building is limited, this will lead to a longer wait for readings. We advise module co-ordinators to stagger their requests and prioritise readings required in the first weeks of semester, if at all possible. Students with a visual impairment seeking accessible copies of textbooks should continue to email library.scanning@keele.ac.uk for assistance.