FAQs

The Library is currently open for click and collect book collection service, for returning library books and for printing. From Monday 28th September the Library will be open from 9am - 8pm Monday to Friday and 9am - 5pm at the weekend. Click and collect will be available during these times along with printing. We will also have 70 bookable spaces - some are individual study rooms and others desks with PCs. All of the Library spaces are for individual study. We do not have any group study spaces or refreshment/social areas available. Please be aware that one-way routes must be followed with social distancing. Face coverings must be worn at all times. The Library is not open for shelf browsing.

Changes to the click and collect service
With effect from Monday 28th September, you can still reserve a book via the click and collect system but when you come to the Library to collect the book, you will also need to go to the self-service machines and issue the book/s before leaving the building. The self-service machines are adjacent to the book collection point and staff will be on hand to help.

Who can use the click and collect service?
Our click and collect service is available for current staff and students at Keele. You can request up to five books that are currently not on loan at the Campus Library. Please note that you cannot exceed the loan limit if you already have items out on your Library account and if you return some, they will not be taken off your account for 72 hours.
The Library is only open to members of the University at this stage, as our priority is to deliver services to our staff and students first.

How do I use click and collect?
You can request books currently available in the Library. Go to Library Search and sign in using your Keele IT details.
You can then search for resources in the usual way and you are able to request up to five items, providing you have not exceeded the loan limit.
More information is available at https://keele.ac.uk/library/usingthelibrary/borrowing.
We will then get the items ready and we’ll let you know via email when you can come and collect them.
Please only request items if you are able to come and collect them and that you are going to use – this ensures books are available for your fellow students.
We aim to have your requested books ready to collect within two working days, and we will hold them for you for three working days before returning them to the shelves if they are not collected.

The Library is opening up some individual study rooms and PC desks to students with effect from Monday 28th September. Please note that there are no group study facilities in the Library and rooms/desks can only be booked for silent study, single use.

Study rooms available for online booking
Individual silent study rooms and desks are available to book:
Monday to Friday 9.00am – 2.00pm and 2.30pm – 7.30pm
Saturday and Sunday 9.00am – 4.30pm

Please make your booking on our online booking page. You need to pre-book a room/desk before you come to the Library.

Please ensure you bring your Keele Card (student ID) with you when you come to the Library, as you won’t be able to come into the building otherwise.
Enter the building using the left-hand staircase, following the signs to ensure social distancing is maintained if there’s someone ahead of you in the queue.
When you get to the Library Foyer, you’ll need to show your Keele Card to a member of our team, and hand sanitiser will be available for you to use. Please try not to touch anything other than the books you are collecting.
You will then be directed to where you can collect your books, and the route will be clearly marked. Please wait at a 2m distance if someone else is collecting books when you arrive. You will use the self-service machine to check out the book and then follow the one-way route out of the building.

How do I know it’s safe to enter the building?
To keep both our staff and students safe, we are minimising the handling of books and using appropriate hand cleaning routines.
Staff will be behind perspex screens and will not touch your Keele Card when you present it for access.
We need you to play your part as well, by following social distancing guidelines and written and verbal instructions. If you don’t, you will be asked to leave the building and won’t be able to make use the Library services

Where do I drop off books I want to return?
You can return books in the book drop box outside the Library, next to the accessible entrance. You do not need to come into the Library to do this, and we’ll remove the books from your account after they have been quarantined for three days.
Please do bear in mind social distancing guidelines when returning books, and if another student is returning books at the same time as you, keep your distance and be patient.
If you are using other services, you can also leave books in the book drop box inside the Library Foyer.
Returned books will be quarantined for three days before the Library team handle them and remove them from your Library account.

I am not physically able to get up the external staircase. What should I do?
Please go to the accessible entrance and ring the bell. A member of staff will come to you and provide additional support. Please make sure you bring your Keele Card with you.

Is there anything else I need to know?
Please only come to the Library to collect reserved items or to return book, to print or to access a pre-booked study space.
Please be aware that if the situation or government guidelines change, we may have to change, reduce or withdraw this service at short notice.
If you have any questions, please get in touch with the Library team by emailing library.help@keele.ac.uk.
Please be aware that staff are doing their best to support you and any abuse of staff will not be tolerated.

No, we are only open for individual study in pre-booked spaces. Alternative spaces are available around the University campus.

Our priority is to members of the University, so members of the public will only admitted if they have received prior permission to visit the Library.

We are minimising the handling of books and using appropriate hand cleaning routines. Staff will be behind perspex or glass screens and will not touch your Keele card when you present it for access. We have sanitising stations around the Library and supplies to enable you to wipe down desks and IT kit before use
Our collective safety is paramount, so we need you to play your part too in following social distancing guidelines and written and verbal instructions. If you don’t, you won’t be able to use the service.

We are resuming some onsite access to archive collections from October 2020.
Please contact the Special Collections Administrator h.burton@keele.ac.uk

Most Library eresources can be accessed remotely using your Keele student login. Please use the links on the Library homepage or go straight to Library Search. Please contact us if you have any queries regarding online access. Many publishers are also opening up access to large parts of their collections, we will add these to Library Search as we become aware of them and Google Scholar is also a great place to search for these high quality academic free resources during this time of working and studying from home.

The following browser plugins can also help locate great Open Access academic articles:
Kopernio
Unpaywall

All returned items have now been scanned back in to the Library system. If there are outstanding items on your account which you have returned, please contact us via email.

The automatic renewals facility remains in place so your books will continue to renew. If you have items which are not renewing, please contact us via email.

We are still providing a virtual IT and Library enquiry service:

library.help@keele.ac.uk

it.service@keele.ac.uk

Or via Live chat.

The Inter Library Loan service has now re-opened and is able to apply to obtain items from the British Library. However, as extra safety precautions are in place to ensure the safety of their users, it may take up to 2 weeks to obtain items. Please contact library.hep@keele.ac.uk for more information on how to apply.

Please contact us at library.help@keele.ac.uk with the full details of the journal and article title.

Please email the IT Service Desk at it.service@keele.ac.uk and they will be able to help.

We have a number of PC study desks available to pre-book and we also have a method by which our students will be able to access our PCs remotely. The method of accessing the Library PCs is slightly different dependent on if you’re using a Windows PC or a Mac, so please see below for links to the relevant how-to guide for you.

Windows how-to
Mac how-to

The Library's Digitisation Service has resumed, and academic staff can request digitised extracts (licence permitting) from essential and recommended course readings under the Copyright Licensing Agency (CLA) HE Licence. Email library.scanning@keele.ac.uk or use our online form. As the number of staff on duty in the Library building is limited, this will lead to a longer wait for readings. We advise module co-ordinators to stagger their requests and prioritise readings required in the first weeks of semester, if at all possible. Students with a visual impairment seeking accessible copies of textbooks should continue to email library.scanning@keele.ac.uk for assistance.

Yes, campus printers are available in the Library building. You will need to be connected to Eduroam to use the printing service.