Keele Management School
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- Aikaterini Koskina
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I am a lecturer in HRM and currently the undergraduate course director for HRM at KMS. I joined Keele University in 2009, having previously worked for a number of years as a senior lecturer in HRM, a postgraduate course director for HRM, an associate lecturer and a graduate teaching assistant in HRM in British universities.
I have a PhD in HRM and industrial relations from Keele University. Prior to this, I gained an undergraduate degree (BA Hons) and four postgraduate degrees (MA, MRes, PgC, MSc) from various British universities, including UMIST and Keele University. I am a Chartered member of the CIPD, a Fellow member of the HEA and a member of the BPS (Level A & B). I am also a member of the Academy of Management and the British University Industrial Relations Association.
I have taught HRM to undergraduate and postgraduate students and have supervised a range of student research from undergraduate to postgraduate level. I have acted as an external examiner for a number of British Universities and as a reviewer for a series of international journals and textbooks. My principal research interests lie in the labour process of front-line employment, with particular reference to the impact of managerial control on work organisation, HRM and international HRM, gender and the student psychological contract.
My research interests lie in four areas;
- HRM and experience of front-line work: work organisation and management control in contact and call centres; work organisation and management style in small-to-medium size enterprises; emotion management in contact and call centres; high commitment management and performance management in customer service work.
- International human resource management: diffusion of employment and management practices in multinational enterprises; influence of institutional and contingency factors on the management and employment of customer service work in organisations of different national origin.
- Gender equality: gender segregation and pay equality; government and enterprise level policy impact on pay and career development; the sexual division of labour and work-life balance.
- Student psychological contract: student perceptions of the psychological contract; formation and experience of the student psychological contract; ethics and psychological contract breach and violation.
Full Publications List show
What does the student psychological contract mean? Evidence from a UK business school. Studies in Higher Education, vol. 39(2), 1020-1036. doi>2011.
Call Centres and Human Resource Management: A Cross – National Perspective. British Universities Industrial Relations Association (BUIRA) Newsletter, vol. 47, 9-11.
How Taylorised is call centre work? The sphere of customer practice in Greece. In Developments in the Call Centre Industry: Analysis, Policy and Challenges. Connell J and Burgess J (Eds.). London: Taylor and Francis.2006.
Ethics in Higher Education: The psychological contract of UK students. link>
An integrated approach to analyse call centre employment in an international context.
Converging divergences of call centre management in Greece. http://www.hrm.strath.ac.uk/ILPC/2005/conf-papers/Koskina.pdf.
Copping out or coping? An exploration of spill over and work-life balance. link>
Cultivate your ‘smile’ over the phone? Attitudes, manner and behaviour of call centre workers.
Emotional labour in a Greek SME. link>
Equal pay and equal opportunities in the Greek public sector: is there a hidden agenda.
Issues and barriers in conducting industrial relations research in Greece.
Smiling down the phone: reflections on emotional labour in Greece.
The paradox of the call centre diffusion thesis.
The realms of the masculine – feminine pay ratio in Greece.