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How do I log on to WiFi 'eduroam'?
Once you have selected 'eduroam' from your wireless networks you can use either your Keele email address and Password or email@example.com and password.
How can I log on to WiFi 'Visitor'?
In your wireless network list you will see the 'visitor' network. You can use this just to browse Keele Web Pages or if you are a conference guest you can obtain a Username and Password from Chancellors Building Reception or your conference organiser.
Can I connect to my network drives/filestore (S: drive)?
On a laptop you will be able to connect to your network drives.
Depending on the device which you are using you will need to either follow some instructions or download a small application. This can be found at http://www.keele.ac.uk/wireless/connecttosdrive/
To connect to your S:drive ONLY you can use the application which is available on http://www.keele.ac.uk/wireless/connecttosdrive/ but if you want to connect to your other network drives you will need to book your laptop in with a technician or if the laptop is set up to use the wired network use the log on which you would normally use when connected via a cable.
For mobile devices there are apps which you can use to connect to your network drives but these are currently unsupported.
How can I print from the wireless network?
You can print to the printers in the IT Suite in the Library and IT Services Building when connected to 'eduroam' on Campus. More information...
You can print from your Laptop to your local printer, just following the instructions available in the staff Printing FAQ.
Can I use my own wireless printer?
Most wireless printers are manufacturer for the home market and are not able to connect to an 802.1x enterprise network, such as what we have here. You will need to check with your printer manufacturers to see if it supports this type of wireless network.
The easiest way to connect to your printer to your laptop is via a USB cable.
Do I have separate Conditions of Use for eduroam?
You are bound by the IT Conditions of Use when using eduroam either on campus or at another location.
Can I connect my games console to eduroam in my Halls?
Yes, you can connect. But due to the majority of games consoles not supporting 802.1x network standard, they will not connect directly to our WiFi via the eduroam network.
The only way to connect is via a cable from your laptop/desktop to your games console.
You will need to follow the instructions available on http://www.keele.ac.uk/wireless/gamingconsoles/
We cannot guarantee the speed (or lag) which you get whilst using eduroam as this can vary depending on:-
how many people are sharing the wireless around you
what activities other users are engaged in - streaming video/music, browsing web pages, transferring files
what other activities you have running in the background on your device, e.g. cloud backups
whether the website/service you are accessing is busy/running slow for all its users
how much local interference there is- e.g. Bluetooth devices, wireless games controllers working on 2.4GHz.
what device you are using and whether it is connected on 2.4GHz g or n or 5GHz an or ac (only available in certain locations at present) wireless
The majority of laptops are Wi-Fi enabled and this will allow you to access 'eduroam', but for those who have desktop computers you may find that you have to purchase a Wi-Fi adapter, from many online or high street retailers, such as Amazon, PC World etc.
We recommend that if you are purchasing a network adapter look for one that works on 802.1x ac/a/n/g networks and is dual band 2.4Ghz/5.0Ghz to give you the best performance on the network, but don't worry if you already have a Wireless Adapter as most will work fine.
The current recommended network adapter which has been tested by our technicians on Windows and Ubuntu can be viewed in our Knowledge Base.