Accessing Keele email from a secure network

These instructions are for students/staff who find themselves behind a firewall and are unable to access their Keele email via the normal route of  Many NHS Trusts/GPs and some countries do not allow access via this route.  The best advice we can give is to try the normal route first as this will give full access to the Google apps resources but if unsuccessful follow the instructions below.

Step 1

If you are a returning student we need you to reset your login password. This is so that you can use the Windows 7 PCs around campus, but it also enables some features in Google.

Go to:

Don't know your password?  Contact us:

Step 2

You will need to turn on IMAP.  To do this, log into your Keele email from a non-firewalled PC. We have many PCs in the Library building which you can log into your Keele email from if you do not not have access to one. Go to

Log in using your Keele username and password.

Step 3

Click on the ‘Cog’ icon in the top right corner, next to your email address and select Settings

Click the Forwarding and POP/IMAP tab.

Step 4

Select Enable IMAP

Click Save

It takes some time for those changes to be made within the Google system. It might well be the next day before everything is ready.

Step 5

Open a new tab on your browser and go to and follow these steps:

  • Enter your Keele email address and Click Next 
  • Enter your Keele IT username and password and Click Login
  • Click Sign-in & Security
  • Scroll down to the bottom and find the section Allow less secure apps, and set this to ON 
  • Close the tab on your browser

Step 6

You should now be able to access your email from firewalled PCs using healthmail.

Go to:

Login with your full email address and IT password.