Support packages available for students who are self-isolating

If you need to self-isolate, we can support you in a number of ways, including getting food, prescriptions, post, and linen via our delivery services.

Please note: the below services are only available to students who have notified the University that they are self-isolating.

As self-isolation means that you should not be leaving your accommodation, you will need to make arrangements to ensure that you have sufficient food, drinks and other supplies during your self-isolation period. You may be able to arrange these yourself, through an online grocery delivery (please do not let the delivery driver come into your accommodation), or through a friend who can shop on your behalf and leave groceries/essentials for you at your door.

If you cannot access food or other vital supplies (such as medicines, toiletries etc) through these means, then the University is here to support you, whether you are on or off-campus.

Please note that the process may change depending upon the overall number of students who are requiring support at any one time, so keep checking regularly for any changes to the services we can provide.

There are several delivery and collection services that we have put in place to support you, should you need it. Please explore these in the sections below.

Covid-secure collection of support packages and post - on-campus

Please remember – when self-isolating you must not leave your accommodation for any other reason than to collect a support package, and you must return immediately to your accommodation.

When collecting your orders please remember:

  • Wait until you hear the horn sound for your collection point, before you go to collect your items. Take your Keele Card with you for identification.
  • Sanitise your hands before leaving your room, and maintain a 2m distance from anyone else
  • Wear your face mask at all times whilst collecting your items
  • Delivery staff will drive to the collection point and there will be a trestle table at the side of the vehicle
  • Stand 2 metres away from the front of the table and wait until called forward
  • The delivery items will be placed at the front of the table (nearest to the student) for collection, one student at a time
  • Where the delivery contains alcohol, the driver will check that the photograph on the Keele Card matches that of the person making the collection. If not, the items will not be left and will be returned to Keele Hall. The person who placed the order must be the person collecting the alcohol.
  • Once you have collected your items, move away from the collection point and return immediately to your accommodation

A 24 hour food pack contains lunch, dinner and breakfast for £9.95.

Available 7 days a week

This is delivered in one package with your name on it. Vegetarian, vegan and other options available - make your selection on the online store.

You can order a pack whether you live on campus or off-campus.

How to order:
  • Please order by 12pm – the pack will be delivered to you the following day between 10am – 1pm.
  • Please click here to order your 24 hour food pack via our online store –  We can accommodate all dietary requirements - dietary requirements will be requested during the checkout process on the online store.
How to get your pack:
  • If you live on campus: This pack will be delivered to your collection point between 10am and 1pm (on the day after you have ordered it).
  • If you live off campus:  we will deliver your package to your address (within a 10 mile radius of Keele University).

We have a number of packages available to help you. Please note that it is only possible to order a whole pack, not individual items from a pack.

Available 7 days a week

You can order a pack whether you live on campus or off-campus. 

The packs we have available are:

Dietary requirements will be requested during the checkout process on the online store.

How to order:
  • Orders placed before 12:00pm will be delivered the next day between 10am – 1pm.
  • Orders placed after 12:00pm will be delivered the day after next, e.g. orders placed at 12:30pm on Monday will be delivered on Wednesday between 10am- 1pm.
  • Please click here to order your food and essentials packs pack via our online storeWe can accommodate all dietary requirements - please specify your dietary requirements in the order form.
How to get your pack:
  • If you live on campus: This pack will be delivered to your collection point between 10am and 1pm
  • If you live off campus:  we will deliver your package to your address (within a 10 mile radius of Keele University).

A bed linen and towel package contains a pillowcase, duvet cover, sheet, mattress protector and bath towel in single and double bed sizes for £10.50.

Available Monday-Friday

These are available to on-campus and off-campus students.

How to order:

You can order bed linen and towels here on our online web store. You can choose between single and double bed sizes when ordering. We recommend that you order the double size if you have a ¾ bed on campus.

Orders placed before 12:00pm will be delivered the next day. Orders after 12:00pm will be delivered the day after next. 

How to get your pack:

Once you have placed your order, the accommodation services manager will be in touch via email to notify you when your linen pack is ready and where it will be located.

A prescription pick-up and delivery service for on-campus. The delivery service is free of charge, provided you have given permission for a Keele staff member to collect this on your behalf, and have already paid for the prescription. Please note this service applies only to medications prescribed for you by a medical professional.

Available Monday-Friday

Your prescription will be delivered to your designated collection point between 2pm and 4pm.

How to order:

You can order a prescription pick-up and delivery here on our online web store.

Orders placed before 12:00pm will be delivered the next day. Orders after 12:00pm will be delivered the day after next. 

How to collect your prescription:
  • Your prescription will be delivered to an external location near to your on-campus accommodation, between 2pm and 4pm.

A post delivery service for on-campus students, free of charge.

How to collect your post:

You will be notified via email that there is a letter or parcel for you. The delivery will be made to your designated collection point between 2pm and 4pm.

  • All products are subject to availability and may be substituted (at an equal value) when supply is unavailable from our suppliers.
  • Prices are subject to change on a daily basis so may vary between orders.
  • Suitable items can be provided for special diets and allergens; dietary requirements must be provided at the time of order.
  • No liability will be accepted by Keele University for orders that have been placed where no special diet or allergen information has been provided.
  • Items cannot be returned or exchanged for a different product.
  • If a delivery is not collected, the frozen & chilled items will be disposed of. The ambient items will be redelivered once the following day.
  • No refunds will be given for uncollected items.

Please see below for the delivery locations and instructions for collecting your support package orders and parcels.

Please check in the accordions above, for how to order, and the waiting times between order and delivery.

If you order food and essentials, or a 24-hour food pack from our online store, we will deliver them to your collection point between 10am and 1pm. We will call you when we are on the way, and a driver will sound the horn to let you know they have arrived.

If you order a prescription to be collected, we will deliver it to your collection point between 2pm and 4pm. We will call you when we are on the way, and a driver will sound the horn to let you know they have arrived.

If you order linen, the accommodation services manager will be in touch via email to notify you when your linen pack is ready and where it will be located.

If you have post, you will be notified via email that there is a letter or parcel for you. The delivery will be made to your designated collection point between 2pm and 4pm. We will call you when we are on the way, and a driver will sound the horn to let you know they have arrived.

Collection points are listed below - see the map for more details

 

Your hallsCollection point

Barnes

Y B1
A – F, Resident tutor flats 1-5 & Sustainability Bungalow B2
G-L, & W-X B3
N-V & Bungalow 3 B4
Z B5
Holly Cross and The Oaks
Holly Cross H&O 1
The Oaks A & B H&O 2
Horwood
A-C & H-M H1
D-G & N-S H2
T-Y & Z 1-21 H3
Lindsay
A-F & Taylor House L1
Lindsay Court L2
Lindsay S-T L3

 

 

Delivery Terms and Conditions

  • Orders placed before 12:00pm will be delivered the next day.
  • Orders placed after 12:00pm will be delivered the day after next.
  • Food deliveries will be made at the collection points between 10am and 1pm.
  • Prescription and Post delivery will be between 2pm and 4pm.
  • The delivery vehicle will notify you of its arrival by sounding the horn. Please ensure that you are up and ready to collect your packs.
  • When collecting your delivery, you must wear a face mask and bring hand sanitiser. Please wear weather appropriate clothing as you may need to queue for a short period of time. Social distancing must be observed at all times.
  • The delivery driver will call you forward to collect your delivery from the collection table.
  • You may collect an order for another student in your bubble. You will require their room number and Keele card at the collection point.
  • Deliveries will be handed over in bags so please ensure that you have the capacity to carry your delivery.

As you can see, we can accommodate all dietary requirements, but please inform us of this so that the package delivered meets your needs. The package will contain your choices of a microwaveable meal plus side options, a packaged sandwich/pot plus side options and a packaged breakfast for the following morning.

Please note: this service is only available to students who have notified the University that they are self-isolating.