Guidance and support for those self-isolating following a positive Covid-19 Test

If you receive a positive test for Covid-19 then you need to let us know so that we can support you. Let us know via our online notification form as soon as you receive your positive test result.

Letting us know also means that we can trace others on campus who you may have been in touch with recently.

Once you’ve notified us, you will find all the information you need to help you manage your self-isolation below. We are here to offer you advice and support and you can contact our Student Services team.

There is also detailed information available about how to long self-isolate for on the NHS website.

It is important that whilst self-isolating you stay in your own bedroom as much as possible, and do not leave your accommodation. 

As self-isolation means that you should not be leaving your accommodation, you will need to make arrangements to ensure that you have sufficient food, drinks and other supplies during your self-isolation period. You may be able to arrange these yourself, through an online grocery delivery (please do not let the delivery driver come into your accommodation), or through a friend who can shop on your behalf and leave groceries/essentials for you at your door. 

If you cannot access food or other vital supplies (such as medicines, toiletries etc) through these means then the University is here to support you, whether you are on or off-campus. We have a food delivery service which you can order from here and we can support you to access other essentials, such as medicines, prescriptions or other supplies as necessary - the best way for you to access this support is to contact Student Services, who can discuss your requirements and make arrangements.

We know that staying in your room for a prolonged period of time can be difficult, frustrating and lonely for some people and that you may feel low. It’s important to remember to take care of your mind as well as your body and to get support if and when you need it. Stay in touch with family and friends over the phone or online There are also sources of support and information that can help including via NHS Every Mind Matters

Think about things you can do during your time in your room. People who have completed a period of self-isolation have kept themselves busy with activities such as reading, online learning and watching films. If you feel well enough you can take part in light exercise within your room. 

You should also keep your window open as much as possible, as this will help to keep clean air moving into your room. 

Remember that there is a range of support available at Keele through Student Services. Please just contact us if you have any questions or need advice. Support is available 24/7 and we also offer advice and contact details for external services, as well as self-help resources.

As a Keele student you also have access to Health Assured, a free 24 hour confidential helpline and app available for all Keele students.

Unless you are feeling very unwell, you should be able to continue with your studies online during your self-isolation.

Depending on your programme, any in-situ sessions that you miss during your self-isolation will either have online equivalents or digital learning options that allow you to participate in similar ways. Some sessions may be re-scheduled to a later point in the academic year when you are able to attend them safely.

It is important that you keep in contact with your module tutor and programme directors during your period of self-isolation, if you are well-enough to do so, so that you remain up-to-date with your course. There will be opportunities in your modules to offer contributions online, and these aspects, whether ‘live’ or spread over the week, will be especially important during your self-isolation.

You should also expect support and advice from your personal tutor during this period.

If it’s not an emergency, contact NHS 111. If it is an emergency and you need to call an ambulance, dial 999 and inform the operator that you have Covid-19 symptoms. 

Just like many families, it isn’t always possible to self-isolate entirely on your own. If you are living with other people then you should aim to keep two metres from them and use your own eating and drinking utensils, dishes, tea towels, towels, and food etc.

Try to use the kitchen after everyone else. When you do use the kitchen, make sure you clean the areas that you have touched before you leave the room. You can use the cleaning kit provided in your kitchen or washing up liquid and warm water for this, then dry the areas with the blue paper or a separate tea towel.

We will provide you with black bin bags. Please put all your waste in them and then, when they are full, leave them outside your flat or block entrance. They will be collected by the Hall Steward. If you need more bin bags, please let us know at

To keep everybody safe, our staff will not enter your household whilst you are self-isolating. They will wait for 72 hours after the household has finished self-isolating before they return to clean the kitchen and bathroom.

In the meantime, you can use the cleaning kit provided in your kitchen. If you need it replenishing, please let us know at and we will deliver more supplies. 

You should continue to report any maintenance issues and, unless it’s an emergency, Estates will carry out repairs when you have completed your self-isolation. If it is an emergency, Estates will attend and will let you know what to do to keep you and our staff safe. 

During self-isolation, you and all your possessions should remain in your accommodation. Therefore, please keep your laundry in your bedroom and do not attempt to use the laundry facilities on campus during your isolation period or for 72 hours after it has finished. After that, you can then safely take your laundry to a launderette.

No. It is very important that you do not invite or allow visitors, such as friends and family, to enter your household or your room. If you want to speak to someone who is not a member of your household then you will need to speak to them via telephone or online. 

If you have tested positive for Covid-19 then your entire household will also need to self-isolate, and therefore it is still okay to mix with those within your household (without going outside) but you should still keep your distance from each other where possible. 

Leave your room, making sure you have suitable clothing to keep you warm and dry and that you are wearing a face covering. Try to avoid touching handrails and doors as much as possible, and avoid close contact with others.

Once outside, tell the fire steward that you are in isolation, so they can let you back into your room as a priority. Whilst outside please keep at least two metres from other people. 

After 10 days (or 14 days if you have arrived from outside of the UK or are isolating because someone in your household has tested positive), if you feel better and no longer have a high temperature then you can return to your normal routine in accordance with the most up-to-date government advice

If you have not had any signs of improvement and have not already sought medical advice, you should contact NHS 111 and let our Covid Response Team know via about the advice you have been given.