MAN-20053 - Operations and Quality Management
Coordinator: Paul L Forrester Room: DW1.20 Tel: +44 1782 7 33602
Lecture Time: See Timetable...
Level: Level 5
Credits: 15
Study Hours: 150
School Office: 01782 733094

Programme/Approved Electives for 2019/20

None

Available as a Free Standing Elective

No

Co-requisites

None

Prerequisites

None

Barred Combinations

None

Description for 2019/20

This module establishes and explores nature and critical importance of effective operations and quality management. It examines the implications of choices in operations design, service/product design, operational planning and control and quality management systems in service, manufacturing, government and third sectors.

Too often, the management of operations and quality is seen and presented as a technical subject. The approach in this module though focuses on the nature of quality and uses quality and improvement as a lens to explore effective and efficient management of operations processes. It therefore provides students with an insight to effective service and product delivery, and reflective capabilities to understand the consequences of different decisions in the design of services and products, and their operational processes.

Aims
To introduce students to key concepts and issues in operations and quality management.
To enable students to critically analyse and evaluate concepts and techniques of operations and quality management within a range of different organisational contexts.
To stimulate self-reflection amongst students and facilitate critical reflections on operations and quality grounded in broader societal discourses.

Intended Learning Outcomes

Explain and evaluate the role of operations, process and quality management as a pervasive issue in public, private and not for profit organisations, and the contribution of effective design, planning, control and quality management to the future development of such organisations: 1,2
Integrate the theory and practice of operations and quality management and apply them in a range of operational contexts: 1,2
Identify and assess the wider critical and societal perspectives on quality and quality management such as their impact of accreditation and certification schemes and their contribution to Corporate Social Responsibility and sustainability concerns: 1,2
Evaluate the tools and processes available for delivering quality of service and product in a contemporary business context: 1,2

Study hours

Lectures: 10 hours
Tutorials: 10 hours
Preparation for tutorials: 10 hours
Group online-video assignment research and production: 40 hours
Essay assignment preparation and writing: 40 hours
Other private study: 40 hours
Total: 150 hours

School Rules

None

Description of Module Assessment

1: Essay weighted 50%
2500 word essay - analysis of a particular aspect of operations and quality management
Choice between 2 essay questions. These questions will vary year by year, but will include critical and reflective analyses of approaches to quality taken by a particular organisation, conceptual analyses on a relevant theme, or a response to a statement.

2: Group Project weighted 50%
Group project to produce a 10 minute online video, to show in class.
In groups of between 4-6 people, students are required to research a topic from a list based on contemporary issues in operations and quality management and then create and produce an online video presentation. The video will be developed collaboratively within the groups, with a maximum length of ten minutes. The video will be shown in tutorial classes, with 10 minutes further discussion, questions and answers. The video should provide an executive briefing to the rest , who may know little or nothing about your selected topic. An overall group presentation mark will be awarded and indicated to all group members, but individual marks may be adjusted subject to student peer review. Peer review involves each student completing a simple half-page form where they are asked if the mark should be equally shared amongst all group members or not, and scoring the contribution of their fellow group members. Adjustments, if needed, are normally marginal, within a maximum of 4-5 percentage points, unless it is apparent there has been very minimal or no contribution by a particular group member.