Physiotherapy Clinic FAQs

Unfortunately, due to COVID-19 we are currently available for FREE virtual assessment and advice for Keele Staff and Students only. Please call or email us to arrange an appointment. We will let you know when normal services resume.

Will I be seen by a Student Physiotherapist at this Clinic?

Yes. This is a training clinic. You will be assessed and treated by trainee Physiotherapists under the supervision of qualified, chartered and experienced HCPC Registered Physiotherapists.

Can I be assessed by a Qualified Physiotherapist?

Yes. Sessions with our Qualified staff are available upon request and will be charged at competitive rates. However, as this is a training Clinic student(s) may observe the session (with your permission).

Do I need a referral?

No. We do have referral forms that you can fill in online, or your GP/Occupational Health Nurse may suggest you fill one in but you can still attend without one.

Can I book online?

Not yet. Our current process is to telephone 01782 734191 or email to book an appointment. We are currently working on an online booking service.

I am not a member of staff or a student of Keele University, Can I still book an appointment?

Yes. We are open to the general public as well as serving Keele staff, students and gym members.

What should I wear?

We advise that you wear a strapped vest top for neck, upper back, shoulder and arm problems and shorts (if you have them) for lower back, hip, knee and ankle/feet problems. It is important that the Physiotherapy Student is able to see your affected area properly in order to diagnose it effectively. However, we will of course be guided by what you feel comfortable with.  

What if I am not happy to be treated by a student without direct supervision?

As this is a training clinic, students are observed and supervised during your appointment and a qualified Physiotherapist will be in the clinic at all times. Training clinic sessions are often more thorough in order to fully train our students. We advise you attend for assessment and make your decision following that. However, if you’d still prefer to be seen by a qualified Physiotherapist this can be arranged at extra cost.

Can I be referred by Occupational Health at Keele University?

Yes. The Occupational Health Department at Keele University offers a FREE initial appointment to those staff members or students that are unable to work or attend lectures due to musculoskeletal injury. This must be taken within 7 days of referral. Any proceeding appointments will be charged at the usual staff/student rate.

Do you provide Physiotherapy for any Private Insurance Companies?

No. Not presently although this may change in the future.