Maintenance Reporting

To report a fault or maintenance problem, please email the address below stating:     

  • Your location (Room number if available)                          
  • Your contact details
  • Nature of fault or problem

If you have an electrical, water or heating fault after 5 pm, at the weekend and on bank holidays, contact 24 hour Security on ext 33004.

We will then make sure the repair is carried out.  We have three categories of faults and repairs:

  • Category 1: Emergencies – 2 hour response.
  • Category 2: Urgent attention – within 2 working days.
  • Category 3: Non-urgent repairs – within 14 days working days.

In the event of faults/maintenance requests not being carried out within the above periods, please ask your Accommodation Services Manager for further information.

 

 Halls Of ResidenceE-Mail 
Barnes Hall 

halls.barnes@keele.ac.uk
Hawthorns Hall

halls.hawthorns@keele.ac.uk 
Horwood Hall 

halls.horwood@keele.ac.uk
Lindsay Hall

halls.lindsay@keele.ac.uk
Oaks/Holly Cross

halls.hollyoaks@keele.ac.uk



Pest Control

Occasionally, due to circumstances beyond our control, there may be the need to treat for pests, such as wasps or ants.

If you want to report an infestation, please e-mail the Accommodation Services Manager as above.

We will then contact a specialist company who will remove the infestation.  The time taken for this work will vary depending on the type of pest.