Damages Procedure - Keele University
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Accommodation

Damages Procedure

Damage that is caused in the Halls of Residence and associated areas (Common Rooms, launderettes and grounds) detracts from the quality of life at Keele for current and future students.   In order to maintain the facilities, it is necessary for us to charge for making good any damage that is caused.

Damage Charges - Costs to Students 2012/3 is available to view.  Larger items such as carpets fluctuate in price, depending on the size of the room.  We will get 3 quotes and use the one that represents best value for money for the University.  You can request a copy of these.  Damage will be repaired as soon as possible.  ‌

Damage to a student bedroom

  • If damage occurs in your bedroom, you will receive a letter from the Accommodation Services Manager indicating the estimated cost of the damage.  The damage charge will then be sent out to you.
  • To allow us to repair damage as quickly as possible, you may be asked to vacate your bedroom whilst work is carried out.   If this is necessary you will need to pack your belongings and tidy your room so that nothing is affected by the work.

Damage to communal areas

  • If damage occurs in communal areas in your hall then the Accommodation Services Manager will investigate informally at first by asking a few questions in the hall to try to identify the culprit.  This information is treated confidentially.
  • If no-one has been identified as causing the damage, the Accommodation Services Manager will then issue a notice of impending damage charge which asks students to come forward with any information so that the real culprit/s may be charged. The notice also gives an idea of the cost of rectifying the damage. At this point, this may only be an estimated cost.
  • If relevant information is given to the Accommodation Services Manager ,she will usually contact the Residential Support Manager (the Resident Support Assistant may also be involved).  If, after discussions and possibly interviews, those responsible for the damage are identified, then the cost of repair or replacement will be charged to them.
  • If individuals are not identified, then the cost of the damage is divided up between the residents of the block or those students who have access to the area affected

General Information

  • Charges are sent out by email from the Student Accommodation Office.  For details of charges, please follow the link  
  • An appeal against the charge should be made by email to the Accommodation Services Manager within 7 days of receiving the charge.
  • If no agreement is reached an appeal may be made by email to the Head of Accommodation Services within 10 days.