Planning and Academic Administration

Enrolment

All new students will be required to enrol with the University prior to commencing their studies.  This usually takes place on the weekend prior to the start of the Autumn Semester.

You will receive further information about the Enrolment weekend when you receive your Freshers Pack.  You can also refer to the relevant Enrolment Handbooks for more details on what is happening over the Enrolment period (please see useful links on the left hand side of this page).  These will be available for the next academic year as soon as possible.

Re-Registration

All students who will be continuing their studies into the next academic year, regardless of their location of study, must re-register with the University to formally confirm that this is their intention.

To enable this to take place, all continuing students will receive an email over the summer vacation, to their Keele email address, requesting them to re-register and advising them of how to complete the re-registration process.

If you do not receive this email by 19 September, please contact the Records and Exams Office on 01782 734000 or by email to studentrecords@keele.ac.uk However, please do not contact them before this date, as the date you are requested to re-register will vary over the summer vacation, depending upon the course you are studying and your particular circumstances - please see below.

For the majority of degree courses, progression decisions will be communicated to students by email to your Keele email address around the first two weeks in July and if you are allowed to proceed to your next level of study, you will be requested to re-register at that point. However, if you are required to take reassessment over the summer vacation before progression to your next level of study can be confirmed, you will be contacted in early September with a progression decision. If you are allowed to proceed at that point, you will be requested to re-register then.

If you are studying a course where progression is administered by the School running that course, or where the course has no formal progression process, you will be requested to re-register once we have received confirmation from your School that you can continue your studies in 2012/13.

It is very important that you re-register promptly upon receipt of the email requesting you to do so. If you have any queries regarding the re-registration process over the summer vacation, please contact the Records and Exams Office on 01782 734000 or by email to studentrecords@keele.ac.uk

It is essential that you re-register with the university. If you do not, then you may lose access to certain University facilities, such as computing and email, and if you are entitled to a student loan, this will not be paid into your bank account. Ultimately, if you fail to re-register, you will be deemed to have withdrawn from the University.

Please note that if you owe fees to the University, you may not be able to re-register until this debt has been repaid or an agreement has been made for repayment of these fees.

We recommend that you access your Keele email daily during the semester and regularly over the summer vacation to check for any important messages.

If you have any queries about accessing your email please telephone the IT Service Desk on 01782 733838 or email itservice@keele.ac.uk.

Student Loan Company

Once you have enrolled/re-registered with the University your student loan will be released into your account within 3-5 working days.

Ensure that you have signed and returned your declaration. This can take up to 5 working days (dependent on the time of year) to be processed by the Student Loan Company.

If Keele University was not your first choice of institution

Your student loan may be delayed if your payment schedule does not state Keele University. Please contact the Student Loan Company on 0845 300 5090 (opening hours Monday - Friday 8am - 8pm, Saturday & Sunday 9am - 5:30pm) to change these details. Once you have received your new payment schedule stating Keele University you will then receive your loan, again within 3-5 working days.

If you are still having difficulties

Please visit student reception in the Tawney Building. You must bring your student support number (provided by the Student Loan Company-starts SFDU) and any other relevant information.

Timetables

If you have a problem with your timetable please contact Timetabling by emailing them at timetabling@keele.ac.uk

Personal Details

Please keep us informed at all times of any changes to your personal details. 

You are required to provide evidence in order to make changes to personal details such as your name (passport/marriage certificate/deed poll), marital status (marriage certificate) and gender (deed poll). 

You can now change your address details by logging onto eVision.  Please follow the instructions carefully to complete the form on-line.

All other changes to personal details can be updated by completing a change of personal details form which you can obtain by visiting the Records and Examinations Reception in the Tawney Building.

Confirmation of Student Status

We can provide you with a letter confirming your student status at any time. This service is provided free of charge. To obtain a student status letter please visit the Records and Examinations Reception in the Tawney Building (You must provide your Keele Card when requesting this). Any additional information that is required to be in the status letter may require a period of 3 working days for this to be produced.

Council Tax Exemption

Full-time students living on campus will not have to pay Council Tax.  However, if you are living in accommodation off campus, your local council may have already asked you to provide proof that you are a full-time student, before confirming that you are exempt from paying Council Tax.

Please note that a list of names of all full-time students, will be sent to Newcastle Borough Council, Stoke-on-Trent City Council and Cheshire East County Council, during the third week of October. (If you are required to enrol/re-register with the University for the Academic Year then you must have enrolled/re-registered, or your name will not be included on the list.) This will confirm to them that you are a full-time student at Keele University and the councils have confirmed to us that they will not require any further proof of your status as a full-time student and that they will wait for this list to be sent to them.

Therefore, if you live within either of these councils, you do not need to provide any further proof of your student status to them and you do not need to apply for a Council Tax Exemption Certificate from Records and Examinations as you may have done in previous years.

If you do not live within either Newcastle Borough Council, Stoke-on-Trent City Council or Cheshire East County Council, you can obtain a Council Tax Exemption Certificate from the Records and Examinations Reception in the Tawney Building. You must produce your Keele Card when requesting this.

If you are not a full-time student, then the Independent Advice Unit will give you further information about this.

Fees

If you have a query in relation to your fees please visit student finance reception in the Tawney Building (entrance B).

Term Dates

Certificates

For students who have not previously received their certificate:

Certificate requests need to be made in writing (with a signature) to Certificates, Records and Examinations Office, Planning and Academic Administration, Tawney Building, Keele University, Staffordshire, ST5 5BG, stating your full name, date of birth, what year you graduated, the course you studied, where you would like the certificate posting and enclose evidence of your address (i.e. copies of either a Utility Bill or Driving Licence).

For students who have damaged their certificate:

You are required to return your damaged certificate along with a request which needs to be made in writing (with a signature) to Certificates, Records and Examinations Office, Planning and Academic Administration, Tawney Building, Keele University, Staffordshire, ST5 5BG, stating your full name, date of birth, what year you graduated, the course you studied, where you would like the certificate posting and enclose evidence of your address (i.e. copies of either a Utility Bill or Driving Licence). This service is free of charge.

For students who have lost their certificate:

If you lose your certificate a duplicate certificate can be produced. The University will make a charge (currently 50 pounds sterling) and require a signed affidavit stating that the original certificate is no longer in your possession and that you are unable to recover it. All requests for duplicate certificates need to be made in writing (with a signature) and stating where you would like the certificate posting. Please be aware that we can only issue one duplicate certificate.

Confirmation of Degree/Award letters

After you have completed your course, and providing this has been awarded by the University Senate, Records and Examinations Team can provide you with a letter confirming your award. This is subject to you not being in debt to the University. No charge is made for this service.

Contact: Records and Examinations, 01782 733725, email exams@keele.ac.uk

Transcripts

Interim Transcripts (for current students only)

The Interim Transcript does not hold any award details and is generally required for students in their final year for job or further study applications, or for students who have withdrawn or wish to transfer to another institution. (This should not be considered a means of obtaining module results for personal interest.) These are issued free of charge on application. Please note that final year students will not receive their semester 2 results until they have been approved through the University Senate.

Final Transcripts (from Summer 2005)

All students will receive five copies of a Final Transcript together with their degree certificate, free of charge. If any further Final Transcripts are required there will be a charge of fifty pounds (sterling) for ten copies.

Contact: Records and Examinations, 01782 733725, email exams@keele.ac.uk

If you attended Keele as an Erasmus, Exchange or Study Abroad student, and require further copies of your transcript, you should contact Keele International (formerly the Centre for International Exchanges and Languages) on keeleinternational@keele.ac.uk for further information

Student who left the University prior to 2005

There is an standard charge for academic transcripts of 5 copies for 10 pounds (sterling) (which includes postage to one destination) and a further one pound (sterling) for each additional transcript requested at the same time. We are not able to provide transcripts for graduates of higher degree, diploma or certificate programmes.

Keele Card

If you lose your card or need a replacement for any reason, please visit the Reception Desk in the Chancellor's Building. A charge may be made for this service.

Data Protection

Any information/data that the University holds about each student is always used within the University's regulations under the Data Protection Act of 1998.

HESA Data Collection

Please see the link below for further information on the HESA Data Collection.